CC Help Jenn

Thanks I will update 🙂  Appreciate it

18 minutes ago, zitsky said:

Are cruise lines competitors to cruisecritic?  Because I saw an example of a ticker from a specific website. Can't think of which one.  I use tickerfactory. 

Let me discuss with my manager

Cruise lines are not a competitor but not sure if that would be considered advertising.  I will find out

I am sure that there is a lot more technical info than what I am sharing as I have/understand the "cliff's notes" version.

The short of it is this is an issue that we will not be fixing. This doesn't have to do with the new forums software.  This occurred when we switched to new servers.  We knew that the clocks would need work after switching but originally thought we would rewrite the programming on the new servers.   

In a perfect world we would like to create brand new - updated - and functioning vacation countdowns.  I know we have a lot of work to do on our back log of tweeks and fixes to make this current system work so I do not know if/when that will be on our docket.

I have been looking for countdown clocks to suggest in the meanwhile - tickerfactory is one that you can use.  If you have any other suggestions please share.  Once I compile a few choices I can make a helper document on where to find these tickers and how to use them.  One caveat - the tickers can't be from a site  that is making money or that is a competitor of sorts.  That would go against our written guidelines.  If you know of any - suggest away and I can let you know if it will be allowed 🙂

Thanks for your understanding - WE ALL love countdown clocks and while this isn't news you wanted to hear I wanted to be upfront  and honest with you

@twangster Thank you so very much for testing 🙂

Have a great weekend

Thanks for your patience all.  We have unblocked imgur - that should work for you to use it to display photos as far as I know.  If not, then perhaps their format is not compatible with our forums.  I do not have an imgur account to test this unfortunately. 

If someone does use imgur and would like to post a test photo I would be eternally grateful 🙂 

Just now, taglovestocruise said:

Did you cancel today?

From RCCL.

Non-Refundable Deposit Fares

Outside of final payment, when a non-refundable deposit cancellation occurs, you will receive a Future Cruise Certificate in the amount of their designated cruise deposit, less a $100 per guest change fee. Such Future Cruise Certificates can be applied towards your future Royal Caribbean cruise vacation when reserved within 1 year of the issue date. Thereafter, the Future Cruise Certificate will expire and becomes invalid.

My FCC is actually from a cruise that I was on, they had to shorten my cruise due to a medical emergency.  Not a cancellation 🙂  RCCL gave me a refund of the days shortened PLUS an FCC of 25% of my fare to use on a future sailing 

Though in a cancellation it seems it has to just be booked within the year not necessarily sailed within the expire date.  I will definitely have to call to find out 🙂  I don't want to only look at sailings from now until next May if I can look a little further out

Did you ever find an answer to your question?  I have an FCC that expires May 31 of next year but unsure if that means it must be applied to another cruise by the date OR do I have to sail by that date

20 hours ago, Aulanis said:

@CC Help Jenn

Did you pass the content of my previous post to the team re the certificate being out of date- my browser Firefox flags this up as being a danger

so it doesnt load the images unless I override  block.   When I tell it to ignor the the certificate being out of date it works fine

 

 

I did but I will make sure that post is highlighted for the tech team when they do work on this

test

Anything since about 4 hours ago? (fingers crossed!!)

Thanks all for the info. Have let the team know the specifics

1 hour ago, BillOh said:

Official word would be nice.  Or did I miss it?

Nothing of much substance,  though I did mention earlier that the team is alerted and it is on the queue to be worked on.  Aside from that I don't know when this will be added on the schedule.

Thanks for your patience

Those with errors.  Please remind me.  Are you using Tapatalk.mobile?  Browser? 

Checking in.  Tech applied a fix and I wanted to see if the errors are still on going or if we’ve been clear for a few hours?

thanks for letting us know

6 minutes ago, Turtles06 said:

 

Thanks Jenn, I just got another Error 500.   It seems these particular problems have been happening mostly on weekends.  I'm not a huge believer in coincidence.  Is it an issue of more traffic than the site can handle?   Or are the tech people turning off the lights for the weekend and going home?  🤣

We are escalating the problem 🙂  The lights are not off - but  a bit slower response can be expected on weekends.   I know our community team works slightly less over the weekend so I am sure other areas do as well, especially as it is a holiday here in the US

I have no info to update, but I have reported to tech that there are still errors

2 hours ago, Mr. Candyman said:

So just to confirm, the JR Milkshakes are included in the Beverage package because I thought they were not?

 Officially you have to buy food to use your Bev package for a milkshake.  Of course there are reports of that not being enforced sometimes so I suppose it would depend on the staff.  

If you have UDP then you can have the food included in your package and get a shake using your bev package.  But the shake itself is not included in the UDP.  You would need both packages to have food and shakes fee-free. 

Looking in to 

On 5/23/2019 at 10:02 PM, twangster said:

I used to be able to post images in threads by referencing the URL where they are located.

 

This worked fine in threads such as:

 

https://boards.cruisecritic.com/topic/2598350-symphony-ots-live-transatlantic-oct-28-2018-coming-to-america/

 

However recently when I try to include similar URLs the images don't load, it simply posts as a URL.

 

Such as:

 

https://i.*****/RS9Li3O.jpg

 

https:// i. imgur dot com / RS9Li3O.jpg

 

I've tried three different browsers and private or incognito mode.  

 

Any idea why my photos no longer can be seen in posts?

 

Thanks.

Going to look into why Imgur is censored and get back to you.  We may be able to unblock

We’re going to bring this up and see what if anything can be done on our end 

Thanks for the reports.  I will

look into 

Just got mine 

Haven’t received ours yet but want to book another cruise for next year.  This was far too short to count as vacation Waiting impatiently 🤪.   

12 minutes ago, mrsmagoo1 said:

Are the milkshakes included or just food?

Just food.  Milkshakes are included in bev package. 

2 hours ago, PaulaW said:

See my post #61 above.

 

I asked and, unfortunately, was specifically told no Johnny Rockets under the unlimited dining package. 

We are eating at Johnny Rockets right now on Anthem and it is included.  We did have to mention it though otherwise we would have been charged