CC Help Jenn

6 minutes ago, cruisemom2 said:

Same - I can only log in on Edge and cannot log in with Chrome.  🤔

I noticed that today as well, have reported this new expression of our same old problem to the team

If you click the magnifying glass in the search bar, it will take you to the most advanced options: https://boards.cruisecritic.com/search/

Now there are two ways you can search for posts by a member. 

If you remember a key word from the post follow this path:(if you don't have a keyword jump to next option)

• Use the  CONTENT SEARCH tab
• enter that key word above the search options
• and click the plus sign next to search by author - start to type the member name and a list of members to choose from should start to form as you type - pick the correct member
• click the SEARCH CONTENT button at the bottom of the box. 

That should bring up a list of all posts by that member with your search term in it. 

If you do not have a keyword but just want to see a member's posts:

• Click over to the MEMBER SEARCH tab
• Enter the Member Name or partial in the search box
• Click SEARCH MEMBERS at the bottom
• You will be given a list of members who match your search
• Click FIND CONTENT below the member name to see their posts/threads/photos

Hi All!

Unfortunately I do not have an update since my last, though these issues are being investigated.  I will post again when I have more information about relief.

My last update still stands:

Here is a link 🙂  https://boards.cruisecritic.com/forum/2539-seven-seas-grandeur-roll-calls/

Happy Cruising!

On 9/20/2021 at 5:04 PM, canadianbear said:

@CC Help Jenn

 

Things are not getting any better.  Is this still being worked on?  It’s extremely frustrating as I’m sure you’ve heard/read.   Thanks.

Still being looked into

Thanks for your patience

You are correct - signatures are not displayed on mobile

I put it back 🙂  If there is a photo you would like to use I can help - if you want to email it to help@cruisecritic.com

Hi All 🙂

New forum is created:

https://boards.cruisecritic.com/forum/2534-vista-roll-calls/

Happy Planning!

Just now, broberts said:

 

Thanks for the update.

 

Please don't remove the feature that retains previous posted text in a thread when adding a new post. It is easily cleared using the link. The feature facilitates moving between tabs and apps without having to retype content.

There is no indication that this feature will be removed.  I only mentioned as some members are experiencing issues that when they click into a post box, the editor is filling in ALL previous posts in the thread - not even just their own. 

Small update, though it will seem more like a non update.  We may have found a few options to fix the logging in/out issues - though we do need to work out the details and then we have to get them on the queue for our tech team to tackle.  That is where we are with that problem.  I do apologize, but for the present time you may have to log back in when you visit.

The other issues mentioned here and in some other threads:  Not being able to post, the post editor bringing up old info or other posts already populated in, not being able to react etc   Those have been reported to the forums software developer.  Once I have more info on a fix I will let you know.  Those issues do seem to tie into cookies/cached webpages and many have found that deleting the cruise critic cookies on your browser and/or deleting cached webpages may help those issues while we are waiting on a more permanent fix from the developer. 

If you need help with deleting those things for your specific browser, let us know what you are using and we can help 🙂 

Thanks.  Wishing a nice weekend to all 🤗

Will report all of this back to the team

Some settings were changed - if you are still  having the issue please try logging out / clearing cookies.  If that doesn't work please let me know

Just now, Turtles06 said:

 

Hi @CC Help Jenn , I am still finding myself logged out today on Chrome (Windows laptop) every time I try to visit CC.   Is yesterday's work still going on, or should we be looking into something else?   Thanks!

Still being worked on

4 minutes ago, Turtles06 said:

Today I kept getting one of those Chrome "too many redirects" error messages that prevented me from going directly to Cruise Critic.   I cleared my CC cookies and browsing history.  That took care of the redirect message and I was able to log on to CC, but every since then, I've found myself logged out of CC each time I've come back to it.

 

Any ideas, anyone?  Thanks!

The devs are investigating/working on log in issues today.  That could likely explain 

Hey there! 

Please send us an email with as much info as you can about your old user name and if you would like to merge all info (posts etc) under just one of your names. Thank you

help@cruisecritic.com

Just now, BSocial said:

@CC Help Jenn, my post got moved.  See above - is this a known issue,  going to CC and see you are logged in as a different user?  This is not a good situation.

thank you!

Hi There!  Ive reported to my techs and have them looking in to this

There was maintenance performed earlier this morning.  Please reply if you are having these issues moving forward 

Thank you 🙂

test

1 minute ago, orville99 said:

 

Thanks - assumed it was so!  Also having my team look into this

And, FYI for anyone reading --- Thanks again for your patience

3 hours ago, John&LaLa said:

 

I should try that excuse every now and then😉🤣🤣

Nice try!  I am on to  you now John 😛 

4 hours ago, orville99 said:

And to make matters worse, someone was turned into me by the IT problems yesterday and actually created a thread under my login before realizing they were logged in as someone else.

If you email or reply with the thread I can remove it 🙂   Thanks!  

Hi All!  Sorry about the downtime and down right wonky issues last night.  

For a few hours on Monday we experienced issues with our database which limited/denied access to our boards.  The boards have been restored, however our search has to be re-indexed.  In short, search results will be inaccurate for a bit of time.  Newer posts/threads/images will be restored to search quickly, however it will take longer to restore the oldest content back to our search results. 

We have certain features that utilize search that will be effected by this.   This includes features like:  Search, Roll Call Finder, See Posts About (Ships etc), Activity Feeds, and activity shown on your profile page. 

We expect this to take course over the next few days until the search results are back to 100% accuracy

We thank you for your patience

Cruise Critic Community Team

48 minutes ago, The Two J's said:

Thank you for the info. Then i still need to know why it is not submitting my posts all the time. Appreciate youall answering me . Was surpised and glad. 

I am looking into this issue with my tech team