Its a real shame that Virgin have cancelled Resilient Lady’s inaugural season, so close to the maiden departure. Virgin do a lot of cancelling unfortunately - I’m thinking of those people who were looking forwards to Valiant Lady from Portsmouth, only to find a lot of those departures cancelled at short notice.
In the past when Virgin cancelled a trip I was on, they dealt with it well, and the compensation was very fair, the reimbursements quick. This time, the compensation offer is again pretty generous. However the communication and organisation is a bit shambolic. They send an email with links that dont work, the ‘indicate your choice’ form on the website doesnt work (goes into the wheel of doom when completed), you cant get through on the phones, and the ‘Chat’ function has been replaced by a robot which says it does not understand if you type ‘Resilient Lady’ or ‘Refund’. - Come on Virgin, you ought to do better than this.