The Future Cruise office is where you will go to book a new cruise
The Shore Excursion Desk is where you go to book shore excursions, or cancel shore excursions previously booked
The Captain’s Club Host or Hostess works in a team with the other Concierges coordinating Captain’s Club events during the cruise. If you have a question about Captain’s Club points, reciprocity with Royal Crown and Anchor, and the loyalty program in general, go there
if you want ti book a private tour in any port, see the Destination Concierge