Why did NCL drop suveys at end of cruise.

[chewap]

Just got back from the NCL Star. No surveys anymore according to the reception desk. The cruise was great except for the hard pillows and never meeting the cabin steward who shorted us on towels and wash cloths daily except one day when we left a note.

[mbisson]

Just got back from the NCL Star. No surveys anymore according to the reception desk. The cruise was great except for the hard pillows and never meeting the cabin steward who shorted us on towels and wash cloths daily except one day when we left a note.

 

They're now email surveys a few days post cruise.

There is a thread somewhere below that contains a recent discussion

[BarBug]

Just got off the Star on Nov 7 and got an email survey yesterday, Nov 9. Was kind of long....and hard pillows were my only complaint.

[silkhair1]

I like the survey at home. I think they take them more seriously. I think they can eliminate the ones on board if they want to. know what I mean? LOL

[smeyer418]

the survey is supposed to be sent to everyone with an email address....some wind up in people's spam filters....

[iheartbda]

the survey is supposed to be sent to everyone with an email address....some wind up in people's spam filters....

Have never gotten one.:confused:

[rsohn65820]

I also just returned from the Star November 7 and I received an email survey yesterday November 9th.

[smeyer418]

Have never gotten one.:confused:

check your spam file. Do you book direct or through a TA and do they have your email address.

[F5Loar]

There is a lot waste on a cruise ship and this is one of them. Paper waste is still waste. Email more eco friendly. Plus I never liked that having to fill it out last night so I could not win the prize.

Hard pillows? Really? First I've heard of this. Is this in the lower deck rooms or suites too?

[boaterette]

I have been on two NCL cruises and I got two surveys. I had the same issues with towels. I think they are an indangered species on NCL.:D Never heard any follow up on our comments though.

[sparks1093]

There is a lot waste on a cruise ship and this is one of them. Paper waste is still waste. Email more eco friendly. Plus I never liked that having to fill it out last night so I could not win the prize.

Hard pillows? Really? First I've heard of this. Is this in the lower deck rooms or suites too?

 

Suites have a pillow menu, so if you get a hard pillow in a suite you can get a different kind. At least that's what I've read, it will only be a bazillion years until I can verify it for myself.:rolleyes:

[mpk218]

Sorry my fualt .... I usaully ask for one of each type of pillow and "Sleep on it" for a day or two before I decied :D heheheh

[MizzouMary]

Hi,

 

We just got off of the Pearl and got the survey in our e-mail upon returning home.

 

We were wondering the same when we were on the ship, but then realized they send it electronically.

[welove2cruise*]

Just remember to do the survey fairly quickly after you receive it. I always come home to piles of work, so by the time I got around to trying to do it the last time - the time limit had passed to fill it out.

[newmexicoNita]

Just got back from the NCL Star. No surveys anymore according to the reception desk. The cruise was great except for the hard pillows and never meeting the cabin steward who shorted us on towels and wash cloths daily except one day when we left a note.

 

They do it via email now. I too liked the old way, but there is more of an opportunity for lenghtier comments the new way.

 

Nita

[delidan]

I received one,

[yahootelemundo]

Just got back from the NCL Star. No surveys anymore according to the reception desk. The cruise was great except for the hard pillows and never meeting the cabin steward who shorted us on towels and wash cloths daily except one day when we left a note.

 

will they add free lemonade or fruit punch if I complete the survey?:)

[NEW 2 CRUISIN]

We got the surveys via email after our first two NCL cruises, but nothing after our October cruise on the Star.

 

I always enjoyed complimenting and critiquing on the survey and always made sure to add some thoughtful comments about what we liked and what we wanted to suggest for future cruises.

 

Maybe they rotate the recipients now? :confused:

[peg013]

will they add free lemonade or fruit punch if I complete the survey?:)

 

No but you can take it with you.:rolleyes:

[Simon_B]

Just got back from the NCL Star. No surveys anymore according to the reception desk. The cruise was great except for the hard pillows and never meeting the cabin steward who shorted us on towels and wash cloths daily except one day when we left a note.

 

Could be they got tired of the answers.

[Pickels]

Just got back from the NCL Star. No surveys anymore according to the reception desk. The cruise was great except for the hard pillows and never meeting the cabin steward who shorted us on towels and wash cloths daily except one day when we left a note.

 

NCL didn't drop the surveys; just the way they are distributed. No more "hard-copy" cards to put in a suggestion box. Now, surveys are distributed by e-mails. You may want to check your SPAM folder.

Also, it's better to get a survey request at home when you're more relaxed and can do a better job. On the ship, you're still on vacation mode.:D