Post Cruise Follow-up

[takemewithyou]

It's been several weeks since we returned from our cruise......since then - no phone calls, no "Thank You for sailing with us", no follow-up on end of cruise questionnaire.

 

Last two cruises, Celebrity called us after the cruise. They wanted input on end of cruise questionnaire comments and thanked us for sailing, plus we always get "Thank You for sailing with us" e-mails that offer a small OBC if you book another cruise within a certain time frame. These e-mails usually come in the first two weeks after sailing. We felt appreciated for crusing with them.

 

I can't remember if we got any communication from Azamara after our first cruise.....is this normal practice for Azamara?

 

You would think it would be good business practice to follow up with their guests and, at least, say Thank You for choosing to cruise with us. Also, to call and gather comments on the cruise to use for improvement for the future.

 

I'd like to know if anyone has received any communication from Azamara post cruise. Thanks.

[uktog]

We certainly have had follow up on both our trips - did you book direct with Azamara or through an agent; certainly the trip we had booked through an agent there was a delay in the follow up which I took to be as a result of it being forwarded on by them.

 

I was very happy with the tone, attentiveness and style of the follow up we received

[piscean]

It's been several weeks since we returned from our cruise......since then - no phone calls, no "Thank You for sailing with us", no follow-up on end of cruise questionnaire.

 

Last two cruises, Celebrity called us after the cruise. They wanted input on end of cruise questionnaire comments and thanked us for sailing, plus we always get "Thank You for sailing with us" e-mails that offer a small OBC if you book another cruise within a certain time frame. These e-mails usually come in the first two weeks after sailing. We felt appreciated for crusing with them.

 

I can't remember if we got any communication from Azamara after our first cruise.....is this normal practice for Azamara?

 

You would think it would be good business practice to follow up with their guests and, at least, say Thank You for choosing to cruise with us. Also, to call and gather comments on the cruise to use for improvement for the future.

 

I'd like to know if anyone has received any communication from Azamara post cruise. Thanks.

No we have not had a 'thank you' or follow up questionaire. We have had on previous AZ cruises. Neither have we received our 'welcome home gift'.

Carol

[takemewithyou]

We certainly have had follow up on both our trips - did you book direct with Azamara or through an agent; certainly the trip we had booked through an agent there was a delay in the follow up which I took to be as a result of it being forwarded on by them.

 

I was very happy with the tone, attentiveness and style of the follow up we received

 

Thanks for letting me know you received follow-up.

In answer to your question, I booked with a TA.

Azamara has my e-mail address - I have no problem getting e-mails on sales offers very frequently - and since returning from my cruise.

[Texancruisers]

No calls or emails here either. But, with the prices like they are now, not sure we will be sailing with AZ again anyway. :eek:

[lonestarsteve]

It's been several weeks since we returned from our cruise......since then - no phone calls, no "Thank You for sailing with us", no follow-up on end of cruise questionnaire.

 

Last two cruises, Celebrity called us after the cruise. They wanted input on end of cruise questionnaire comments and thanked us for sailing, plus we always get "Thank You for sailing with us" e-mails that offer a small OBC if you book another cruise within a certain time frame. These e-mails usually come in the first two weeks after sailing. We felt appreciated for crusing with them.

 

I can't remember if we got any communication from Azamara after our first cruise.....is this normal practice for Azamara?

 

You would think it would be good business practice to follow up with their guests and, at least, say Thank You for choosing to cruise with us. Also, to call and gather comments on the cruise to use for improvement for the future.

 

I'd like to know if anyone has received any communication from Azamara post cruise. Thanks.

After MANY trips on Azamara have recieved no communication except private mail from ships staff and TA. Did recieve one survey ...not very personal.

 

Hope new communication specialist is paying attention.

 

We still love Azamara but in our opinion corporate marketing and follow up has not been their strength from the beginning......Operations on board , fantastic.

[WarmH2OSailing]

I think we may have been on the same cruise...with the same result. No commo other than routine emails requesting new bookings. I had forgot about the "gift" but it didn't show either. However, it is kind of strange given the great service and communication on board.

[takemewithyou]

I think we may have been on the same cruise...with the same result. No commo other than routine emails requesting new bookings. I had forgot about the "gift" but it didn't show either. However, it is kind of strange given the great service and communication on board.

 

Wayne, you were just a week or two ahead of us. :)

We did sail on wine cruise together.

 

I swear we had communication from Azamara after our last cruise.....but that was before Mr. Pimentel took over......back when Azamara was still under Celebrity.

 

I think this is certainly an area that could use improvement.

Constructive criticism from a repeat cruiser - for what it's worth. :rolleyes:

 

Are you listening, Azamara?????

[WarmH2OSailing]

Sorry Kathy,

 

I'd like to say that we just had too much wine on that second dinner on the Millie (with the KJ rep), but actually, I was following your cruise thread (as well as mine) prior to this year's Azamara cruise and got confused. In spite of the non-follow up, I hope you enjoyed Europe as well as we did. It was a great trip.

 

Wayne

[takemewithyou]

Sorry Kathy,

 

I'd like to say that we just had too much wine on that second dinner on the Millie (with the KJ rep), but actually, I was following your cruise thread (as well as mine) prior to this year's Azamara cruise and got confused. In spite of the non-follow up, I hope you enjoyed Europe as well as we did. It was a great trip.

 

Wayne

 

Yes, Wayne, we loved the ports and we had a great time! Very port intensive, but that is what we wanted - to see as much as we could!

Hope to see you on a future sailing - we just missed each other this time. :cool:

 

I am afraid any subsequent trips will have to be with X because we can't afford Azamara's new prices. :eek: This cruise was on the old prices. Personally, I'd rather not have free wine on Az and have the lower prices back! Doubt that is going to happen, though. :)

[WarmH2OSailing]

Well if you're booking the Millenium for the Carribean in Feb or the Infinity for South America in Jan 2012....look for me.

 

best,

 

Wayne

[Grandma Gilly]

I have NEVER in all my years of sailing (we are X/AZ elite) had a follow up call or email. I was so surprised to read of this. What have I been doing wrong?:D

[sofi]

We did get a questionnaire by email to fill out soon after we returned from our Quest cruise that ended 7 weeks ago. I thought it might have been because we were very positive in the on-board comments we had filled out on the ship.

However, this has just reminded me that we did not get the welcome home gift promised - and we became Explorer level after the cruise, so we did go up a level and are surely entitled to this perk.

[Project_gal]

I have NEVER in all my years of sailing (we are X/AZ elite) had a follow up call or email. I was so surprised to read of this. What have I been doing wrong?:D

 

Living in the UK!?!?

 

Sue

[piscean]

Maybe they don't want to ask us 'old cruisers' our opinions anymore!

As to the 'welcome home' gift I have never received, four times, this is 'false advertising'!

Carol

[Texancruisers]

Today I received the prettiest boquet of fresh flowers from Azamara!!!! I was so impressed!!! Really nice card thanking us for cruising with them and even gave us a $150.00 OBC for a future cruise!!!! Inside the card were several questions about how we liked the cruise and our advice that we would offer Azamara on how to improve!!!! Totally impressed!!!!

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......NOT!!! :D It didn't happen. No nothing from them!!! NO SOUP FOR ME!!! :eek:

[piscean]

You really 'got' me there............................................

[Grandma Gilly]

Living in the UK!?!?

 

Sue

 

Silly me! I thought I was missing out on something.:)

[wripro]

If anyone has something really important to tell Azamara post cruise there's no need to wait for them to contact you. Send an email to the head of Guest Services and tell him what your thoughts are.

[Bill Leiber]

It's been several weeks since we returned from our cruise......since then - no phone calls, no "Thank You for sailing with us", no follow-up on end of cruise questionnaire.

 

Last two cruises, Celebrity called us after the cruise. They wanted input on end of cruise questionnaire comments and thanked us for sailing, plus we always get "Thank You for sailing with us" e-mails that offer a small OBC if you book another cruise within a certain time frame. These e-mails usually come in the first two weeks after sailing. We felt appreciated for crusing with them.

 

I can't remember if we got any communication from Azamara after our first cruise.....is this normal practice for Azamara?

 

You would think it would be good business practice to follow up with their guests and, at least, say Thank You for choosing to cruise with us. Also, to call and gather comments on the cruise to use for improvement for the future.

 

I'd like to know if anyone has received any communication from Azamara post cruise. Thanks.

On behalf of Azamara Club Cruises, I want to apologize to each of you for not meeting your expectation that you would receive some form of communication from us expressing how much we value and appreciate your confidence in choosing Azamara for your vacation and to maybe even request your feedback on how we could have improved your experience. We’re very disappointed that we gave some of you the false impression that we did not appreciate your business. It’s simply is not so. We know better than that.

 

In the thread, I noticed a post that remembered receiving post-cruise communication from Azamara, “back when [it] was still under Celebrity.” Therein lays the problem. Our technology department is in the midst of separating ACC past guest program from the Celebrity platform to a platform of its own. We’re not trying to place the blame on something else but to give you an explanation. It’s our responsibility to fix the problem and that’s exactly what we’re doing but it will require more time. I guess you could call our predicament “separation anxiety.”

 

As soon as I learn the completion time for this program, I’ll let you know through a new Cruise Critic discussion thread.

 

Thank you very much for taking the time to express your concerns and for your loyalty to our company.

 

Bill Leiber

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

[almostnewtocruise]

Maybe they don't want to ask us 'old cruisers' our opinions anymore!

As to the 'welcome home' gift I have never received, four times, this is 'false advertising'!

 

I am sure I crave attention as much as anybody else (and maybe more than some), but to tell the truth I don't see the point of having another questionnaire being sent to me after a cruise.

 

The idea behind doing that would be - what?

That I suddenly remembered some grievances (or praise?) - which I had forgotten to mention in the feedback questionnaire on the ship? Nor had bothered to mention them directly to the people who actually were the ones responsible for making my cruise so enjoyable ?

(and I mean - of course - the follow-up meeting of CC members with the ship's senior staff at the end of the cruise)

 

 

As to thanks.. Well.. Flowers are lovely.. So are cards.. But I would rather have Azamara not adding (overhead) personnel - and waste time and money (or even paper) on PR gestures that - in my opinion - won't convince one single person to book a cruise - if its price and itinerary won't be right .

I for one will gladly exchange the price of my (theoretical) flowers and mail fees (those won't be so cheap, in my case ) for any real improvement in the service of their offices.

 

 

By the way - we did get our "welcome home gifts".. 2 very nice leather bound world atlases, which awaited us in our cabins.

I can't believe we were the only ones....:confused:

 

Miriam

[takemewithyou]

On behalf of Azamara Club Cruises, I want to apologize to each of you for not meeting your expectation that you would receive some form of communication from us expressing how much we value and appreciate your confidence in choosing Azamara for your vacation and to maybe even request your feedback on how we could have improved your experience. We’re very disappointed that we gave some of you the false impression that we did not appreciate your business. It’s simply is not so. We know better than that.

 

In the thread, I noticed a post that remembered receiving post-cruise communication from Azamara, “back when [it] was still under Celebrity.” Therein lays the problem. Our technology department is in the midst of separating ACC past guest program from the Celebrity platform to a platform of its own. We’re not trying to place the blame on something else but to give you an explanation. It’s our responsibility to fix the problem and that’s exactly what we’re doing but it will require more time. I guess you could call our predicament “separation anxiety.”

 

As soon as I learn the completion time for this program, I’ll let you know through a new Cruise Critic discussion thread.

 

Thank you very much for taking the time to express your concerns and for your loyalty to our company.

 

Bill Leiber

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

 

Since I posted the original post, I want to thank you very much, Mr. Leiber, for your sincere response. I appreciate the explanation.

[Jade13]

However, this has just reminded me that we did not get the welcome home gift promised - and we became Explorer level after the cruise, so we did go up a level and are surely entitled to this perk.

 

I am frustated because we traveled on Azamara in February and called several months ago for our welcome back gift. The Rep in Kansas asked for my name, address and email. It was both our first Azamara experiance and we also made the second tier (but expected one gift each, not two). When a month or so went by I called back and was told "sorry" the gift is only for those who cruised after April 1. I found the customer service to be poor particularily because they never followed up with me even though they have my email AND we are booked again for next year. It would have been nice from a customer service prospective to send us the gift anyway since they made the mistake. I mean, honestly, how many people are actually calling to track these down?

 

It would be very nice if Azamara's Chief blogger would let us know where to email and that those from Cruise Critic would be sent the gift (by mentionimng Cruise Critic in the email) as long as they had traveled within a reasonable time frame such as any time this year (not just after April 1). Azamara caused the confusion.

[luvtravel]

Who does own Azamara Club Cruises ... in not Celebrity? BTW...add me to the list of having cruised on Azamara but didn't receive a follow up or 'gift'.....but did enjoy the cruise!

[piscean]

I received an email from AZ, in response to my query, on the 22nd October that due to 'changeover' from Celebity to RCCL my gift had not been sent out but would be shortly!