Undercover Boss - NCL

[deanswife1990]

I read the guest/customer comparison on another thread and it didn't bother me to hear the word customer. I am a customer. I am paying for a service, an experience. When I invite guests in to my home, while I treat them very well, I don't expect them to pay for the things I do for them. I do it because I love and care about them. It is a personal relationship. I don't expect the cruise line to treat me like family. I expect them to deliver on services that they promise.

[maarten288]

I read the guest/customer comparison on another thread and it didn't bother me to hear the word customer. I am a customer. I am paying for a service, an experience. When I invite guests in to my home, while I treat them very well, I don't expect them to pay for the things I do for them. I do it because I love and care about them. It is a personal relationship. I don't expect the cruise line to treat me like family. I expect them to deliver on services that they promise.

 

Agreed! If you need to be called his/their guest you really need to get a life. You're a paying customer whether he calls you that or not.

[PDXJAS]

Did anyone else notice that all the emplyoees except Sylvia are American?

[maarten288]

Did anyone else notice that all the emplyoees except Sylvia are American?

 

Where in the show did it say they were American?

[MrPete]

Watching now.

 

I'm a bit surprised how blazee the CEO is.

 

Climbing DOWN a rock wall? What's that about?

 

Commercial over.....

[spideyfam]

I know it was only an hour show. But I think he should have been with the Room Steward between cruises getting them ready for the next group of "customers". He would have seen how hard they work.

[nbsjcruiser]

It was interesting to see the ship and its features but that's about all I wanted to see. Its fairly obvious that everyone either knew who this guy was or knew he was someone special. If you've ever read the book Cruise Confidential you'd know that employees are stuffed into rooms and they don't get a comparatively luxurious room like he had. So to anyone on the ship that was paying attention, they'd be sure to say "who is this guy?" and they'd act accordingly. It was nice to see him do something for the employees that were on the show but he didn't do much for anyone else (typical of Undercover Boss). 100K for the employees recreation fund or whatever he called really is a negligible donation when you think about how many ships and how many employees that will need to get divided up among. As someone else said in this thread, it would have been nice to see them do something meaningful like free/cheaper phone calls for ship employees. Unfortunately this show was more of an advertisement for NCL then it was a revealing look behind the scenes.

[cruisingcouple2008]

i agree Undercover Boss is all about the promoting of the company that week. Same thing with Waste Mgmt My daughter works very hard very long hours for them and they treat all their employees like crap. My other daughter they had told her one day they wanted her to manage the office and was starting to train her for mgmt and then two days later when they came back. They closed the whole office and laid her off. Waste Mgmt is not the happy place Undercover Boss portrayed it as either on the very first episode.

[MrPete]

OMG! They've got to be kidding with the ice skating thing.

[RWolver672]

SPOILERS++++++

 

Michael - the dance party guy--was promoted to assistant CD for the Epic.

 

When he told Michael that he was promoted to assistant CD, my first thought was "What about the person that is the assistant CD now?"

Did he get promoted too or demoted? I'm sure they had an assistant CD before.

[bigque]

When he told Michael that he was promoted to assistant CD, my first thought was "What about the person that is the assistant CD now?"

Did he get promoted too or demoted? I'm sure they had an assistant CD before.

 

I didn't even think about that! That is a good question!

[Ontario_Cruiser]

I had two thoughts running in my head last night. One, this CEO is really a dork. And second, this show is really just a commercial for NCL.

 

I was hoping to see more of the ship's life than a passenger would normally see - the engine room, how the stewards clean the rooms, the kitchens, etc. As it was, it seemed pretty bland.

[Flynlo]

Dumb show, do you really believe in any of it?

 

Its crap, period!

[MrPete]

OK. Up to the female waiter. That was enjoyable, as I can see the CEO nor most of us could never do this (wonder why the person chosen was not an American....That was the failure of that whole experiment).

 

I would have loved true feedback from someone who didn't know who he was.

[PAPERBKWRITER]

I think the program missed out on one of the most important jobs, cabin attendant. As stated earlier it was only an hour program but I would have liked to see him working in the kitchen and maybe the laundry. So many jobs. Bartender, shop clerk, the list of jobs goes on and on. I think they purposely avoided the casino but that and the drinks are the big money makers.

[MrPete]

Is this a series or just one show.

[marshhawk]

It's weekly, different company every week. I liked the first one with the 1-800-flowers, and this last one with NCL. One of the things that Sylvia thought would be a good idea is 8 months contract, I see that wasn't changed.:(

[MrPete]

I thought the CCL robe party was catty, but a White Out Party with wings?

 

I still haven't finished laughing.

[framerman]

I thought it was kinda lame................way too staged

[BarJen]

I too would have liked to have seen a little more behind the scenes operations, cabin stewards, and cooks for example. I'm not too sure that Sheehan could have kept up with them though, poor guy seemed to struggle doing some of the easier jobs. All in all it was still interesting to get a peek at another cruise lines operation, but that being said I didn't see anything that would really entice me to sail with NCL, maybe someday I will give them a try though.

 

 

Barry

[BarJen]

here is the link to the show, hope this works:

http://www.cbs.com/primetime/undercover_boss/video/?pid=RtgXYsSEJxj1gqKo0DvUmIq_WdaPVAx_&vs=homepage&play=true

 

Barry

[crewsweeper]

I thought the CCL robe party was catty, but a White Out Party with wings?

 

I still haven't finished laughing.

 

I thought it was kinda lame................way too staged

Agreeance (is that still a term of use or is it so 2000?) with both of these. I never thaought CCL deck party's were mor ethan an excuse for bead tossing, but angel wings:D:eek:?

 

The recent shows appear to be getting a bit more staged in terms of producers driving which jobs and which employees get the focus. Timing too. Like no cruisers on board the ship during the maintain painting and scrubbing? Also, the requests are now set up to pull your heart strings. But to make a long term waitstaff just a senior waitress? What kind of promotion is that? If she's really getting those good comments and been around for a long time, this should have happened already. Activity guy getting ACD? Where was the CD/ACD on this cruise? No one showing up to ice skate? I thought that was a big deal. Also, eating with passengers? having a drink in passenger spaces? Does that really happen for the crew?

[GlendaleCruiser]

It would be hard to nix it after advertising it so much, but I guess we will see.

 

Looks like he got a normal inside room and not crew quarters.

 

 

Well, it didn't seem to be popular, so maybe they can quietly put that dud to rest. I'm sure the crew is thankful.

 

He certainly did not end up in crew's quarters (even though that's what they said). That room was too big and private.

[RWolver672]

That whople show is kind of one sided. They usually show four different people that the CEO comes in contact with and they all get something out of it. What about all of the other people that work for those companies and do great things too. I think out of all of the shows, there has only been two instances where the person the CEO worked with got into trouble. One was a Hooters manager and the other a call center worker who was rude to the customer.

[nancyfancy40]

DH and I laughed when he said he had a regular staff room. I was not to impressed with this one show, he did not challenge himself at all. He only did easy jobs, and did not put much effort into that. I also feel as if the show did not show the best part of the ship, nor the best of the employees.

 

I have sailed on NCL and have encountered far more friendly employees.

 

How realistic can a show be, when the CEO revealed himself to an employee?

 

Of course, she did not give a real working to that man.

 

My only problem with this show, is that so few in a large corporation actually benefit.

 

Nancy