BoPippy Posted July 19, 2011 #1 Share Posted July 19, 2011 Got a call today from Princess saying they appreciate our business and hope we will sail with them again and they r going to e-mail us some deals coming up.Nice touch for a company i was beginning to think were kind of out of touch with their past clients!:) Link to comment Share on other sites More sharing options...
carqueen1 Posted July 19, 2011 #2 Share Posted July 19, 2011 Thats excellent!! Link to comment Share on other sites More sharing options...
janina Posted July 19, 2011 #3 Share Posted July 19, 2011 Wow...it is a nice touch. I wish they would give more feedback on when you have complaints. Link to comment Share on other sites More sharing options...
cdngrl Posted July 19, 2011 #4 Share Posted July 19, 2011 and your last cruise was only april? my last one was october and they never called me. princess likes you better. ;) Link to comment Share on other sites More sharing options...
Rare Kinkacruiser Posted July 19, 2011 #5 Share Posted July 19, 2011 That's special and a very nice gesture too. I like the birthday cards. Link to comment Share on other sites More sharing options...
CHOPPERTESTER Posted July 19, 2011 #6 Share Posted July 19, 2011 Hope they call so I can tell them we will not be sailing with Princess anymore after 15 Jan 2012. Link to comment Share on other sites More sharing options...
Rare JustinPlusLauren Posted July 20, 2011 #7 Share Posted July 20, 2011 Thats a really nice gesture! If Princess called us we would be happy to tell them that we will be back hopefully many times :) and to thank them for the new smoking policy! Link to comment Share on other sites More sharing options...
rdsqrl Posted July 20, 2011 #8 Share Posted July 20, 2011 and your last cruise was only april?my last one was october and they never called me. princess likes you better. ;) Yeah, way to foment sibling rivalry, Princess! Link to comment Share on other sites More sharing options...
jpthomas27 Posted July 20, 2011 #9 Share Posted July 20, 2011 Hope they call so I can tell them we will not be sailing with Princess anymore after 15 Jan 2012. It's too bad you won't sail with them any longer, but... Princess will gain more customers than they will lose with thier policy change. The world is changing and it's nice to see that they are attempting to do the same. I apprecaiate that Princess has recognized the majority of the population's preference for fresh air. Link to comment Share on other sites More sharing options...
1 HappyCruiser Posted July 20, 2011 #10 Share Posted July 20, 2011 Hope they call so I can tell them we will not be sailing with Princess anymore after 15 Jan 2012. OK !.... but I wouldn't wait for that call since they'll be busy with all the new customers. :) Link to comment Share on other sites More sharing options...
Putterdude Posted July 20, 2011 #11 Share Posted July 20, 2011 It was a change that was going to happen, it was only a matter of when.:) Link to comment Share on other sites More sharing options...
pablo222 Posted July 20, 2011 #12 Share Posted July 20, 2011 Got a call today from Princess saying they appreciate our business and hope we will sail with them again and they r going to e-mail us some deals coming up.Nice touch for a company i was beginning to think were kind of out of touch with their past clients!:) It is surprising how many people here actually enjoy tele-marketing. Link to comment Share on other sites More sharing options...
jconeil Posted July 20, 2011 #13 Share Posted July 20, 2011 Hope they call so I can tell them we will not be sailing with Princess anymore after 15 Jan 2012. Well, I won't miss one less smoker. They won't call me because we gave up on them about 3 yrs ago due to balcony smoking. Have taken about 10 cruises since on AZ, Celeb, Oceania. Now, we are actively looking for a Princess cruise. I think they will welcome us back. We did always like Princess, but the smoke was a deal breaker. Link to comment Share on other sites More sharing options...
Rosethorn40 Posted July 20, 2011 #14 Share Posted July 20, 2011 I think that was a nice touch. Maybe more cruise lines are trying to make them seem a bit more personalized in these days of mega ships. We just booked a cruise with NCL (Even though we are fairly loyal to Princess), and within 24-hours of booking we got an email thanking us for booking with them, etc. I get B-Day emails from Princess, HAL, and Carnival, but never one thanking us for booking with them (However, I do believe on our last Princess cruise we did get an email thanking us for sailing with them). A phone call is more expensive for a company than an email. Link to comment Share on other sites More sharing options...
jonikal Posted July 20, 2011 #15 Share Posted July 20, 2011 Gee! How could I have missed that? And I thought I kept up pretty well CC boards:confused: Link to comment Share on other sites More sharing options...
UandMe4Ever Posted July 20, 2011 #16 Share Posted July 20, 2011 Hope they call so I can tell them we will not be sailing with Princess anymore after 15 Jan 2012. HI: I was wondering if the rule applies to E-Cigarettes, which produces vapor, not real smoke....Also, was curious if anyone has used the E-cigs on board the Island Princess or any other Princess and if there were any restrictions! I hope not as they are definitely not real cigarettes by any means. Thanks to all with accurate information~ Safe sails.:) Link to comment Share on other sites More sharing options...
1 HappyCruiser Posted July 20, 2011 #17 Share Posted July 20, 2011 HI: I was wondering if the rule applies to E-Cigarettes, which produces vapor, not real smoke....Also, was curious if anyone has used the E-cigs on board the Island Princess or any other Princess and if there were any restrictions! I hope not as they are definitely not real cigarettes by any means. Thanks to all with accurate information~ Safe sails.:) There is some controversy about whether or not they do emit some pollutants but you're sure to have a lot of people calling in to report smoke being seen even if they don't smell. You're better off staying inside the cabin and avoid the problem. Link to comment Share on other sites More sharing options...
cherylandtk Posted July 20, 2011 #18 Share Posted July 20, 2011 C'mon people...this was a perfectly nice thread topic on Princess customer service contacts and it took all of 6 posts to hijack it into a smoking thread. And you wonder why the smoking threads get locked and pulled... Link to comment Share on other sites More sharing options...
caribill Posted July 20, 2011 #19 Share Posted July 20, 2011 I get B-Day emails from Princess, HAL, and Carnival, but never one thanking us for booking with them (However, I do believe on our last Princess cruise we did get an email thanking us for sailing with them). For the last couple of years, there have been a series of four e-mails from Princess when you book a cruise. a) Within a day a message from the Princess president thanking you for booking with them. b) A couple of months before the cruise a message from the Captain c) About a month before the cruise a message from the executive chef. d) A couple of weeks before the cruise, a message from the Cruise Director which lists some of the entertainment. Link to comment Share on other sites More sharing options...
BosoxI Posted July 20, 2011 #20 Share Posted July 20, 2011 For the last couple of years, there have been a series of four e-mails from Princess when you book a cruise.a) Within a day a message from the Princess president thanking you for booking with them. b) A couple of months before the cruise a message from the Captain c) About a month before the cruise a message from the executive chef. d) A couple of weeks before the cruise, a message from the Cruise Director which lists some of the entertainment. And none of them means a thing to me, unless it includes a note advising me of my upgrade to a suite.:p Link to comment Share on other sites More sharing options...
CHOPPERTESTER Posted July 20, 2011 #21 Share Posted July 20, 2011 Wow Like shooting fish in a ..... I'd tell them that I like their demographics on some cruises. I'd tell them that I like their check-in procedures. I'd tell them that I like their ship decor. I'd tell them I don't like their passenger to gross ton ratio on some ships. I'd tell them I don't like their veiled use of guarantees to get around price reductions post final. I'd tell them I don't like their alcohol pricing compared to other lines. I'd tell them their price points are not justifiable given minimal benefits compared to other main stream cruise lines. Link to comment Share on other sites More sharing options...
Square Posted July 21, 2011 #22 Share Posted July 21, 2011 I'd tell them I don't like their alcohol pricing compared to other lines. Whose alcohol pricing do you like better? I've only sailed on Carnival and Princess and I find them both to be high priced. The happy hour 3.99 well drinks will help some though. I typically thought Princess' liberal bring on board policy helped as much as anything but I'm interested in hearing about another line with better alcohol price. Link to comment Share on other sites More sharing options...
Wayfairers Posted July 21, 2011 #23 Share Posted July 21, 2011 Congrats on the phone call - that is a nice touch from Princess! For those that don't like telemarketers calling - we don't get those calls since we cancelled our home phone! Link to comment Share on other sites More sharing options...
ChrisB123 Posted July 21, 2011 #24 Share Posted July 21, 2011 I've never received a call from ANYONE! :( Link to comment Share on other sites More sharing options...
CHOPPERTESTER Posted July 21, 2011 #25 Share Posted July 21, 2011 Beverage pricing on HAL beats Princess, RCCL, NCL, and Carnival. $3.00 bloody marys, $2.50 daught beers, 2 for 1's every night, bring as much wine as you want (not a 1 per person guideline and no autocorkage upon boarding like NCL), $25 x 1 litre bottles of vodka etc from room service etc Do I need to go on? Link to comment Share on other sites More sharing options...
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