Oceania CEO listens, Does Seabourn?

[kiawahdon]

Not every day, but often the CEO of Oceania. Frank Delrio, will respond on the CC boards to a thread and post his comments as he has done below. What is impressive to me is that this sends a quick clear message that the "powers to be" are readinq, listening and responding". It is called positive feedback. Unfortunately, it does not appear that SB has a similar management style.

 

_______________________________________________________________________

 

BRUIN STEVE

 

I wish I knew you were onboard for this sailing or I would of introduced myself.

My wife and I boarded Marina in Barcelona and disembarked in Monte Carlo- was only on for less than 48 hours for an inspection trip.

 

We're addressing the whistling noise coming from a handful of sliding glass doors.

The "too many" light switches in the Oceania and Vista Suites has been fixed on Riviera and will be on Marina at her next Drydock.

 

Toscana and La Reserve are incredible, but highest rated restaurant on Marina is Red Ginger!

 

Appreciate your kind words- I know that you are a knowledgeable and experienced cruiser and someone not easily pleased, so your very positive review is highly respected.

 

Hope to have you back onboard again soon.

 

FDR

[xplrcrzn]

Seabourn has been undergoing some management changes so it's too soon to draw conclusions about this. A good alternative is to have a Seabourn "Insider" follow this board, similar to what some hotels and airlines do on other websites.

[mariners]

I am sure that someone at Seabourn reads these boards. I do not find it surprising that they choose not to respond on the board. How could they pick and choose which threads to respond to without alienating other posters who believe that their topic or views are just as important? How often is it necessary to give feedback? What type of feedback should be given? I think it could be a PR nightmare.

From what I have read on other posts on this board about posters having difficulties with Seabourn Seattle, from my experiences, they must definitely be listening to someone. Any questions that I have e-mailed to them through their website have been answered within 24 hours. I think that is impressive.

[Margate Cruiser]

Read the boards everyday, Never posted but he had the pulse of what was going on. And he repoerted weekly the most important concerns. I even sent copies in blind to seabourn taking off names just to let them know what was going on in people minds.

[Martita B.]

Bruce Good (PR) posted for awhile but after a period stopped ~

Now that he's in Seattle I'm sure he reads Cruise Critic just doesn't post.

MB

[Host Dan]

Read the boards everyday, Never posted but he had the pulse of what was going on. And he repoerted weekly the most important concerns. I even sent copies in blind to seabourn taking off names just to let them know what was going on in people minds.

I believe David Bloom no longer works at SB.

 

Host Dan

[Martita B.]

David moved to N.H. to be with his lady friend ~

MB

[Margate Cruiser]

Put a call into Creg Crick not there his phone tells me to pux #0 and guess what I get. A sales pitch for Holland America. Where is the sale pitch for Seabourn, I never got mail from Holland America now I get 4 a week.

[xplrcrzn]

Azamara has an active "Insider" participant on the Azamara board in the personage of Bill Leiber. He has been very effective in that role.

[Jim Avery]

Azamara has an active "Insider" participant on the Azamara board in the personage of Bill Leiber. He has been very effective in that role.

 

As well as Captain Tysse on the Journey.

[Stevanb]

Azamara has an active "Insider" participant on the Azamara board in the personage of Bill Leiber. He has been very effective in that role.

 

 

Here is a question for the "Insider" Why can not Azamara sell out a sailing ?? I have looked again and there nothing is sold out maybe one Cat per sailing Is something wrong .

[wripro]

Why are we discussing Azamara's sales on the Seabourn board?