Curious as to your reaction if you found your suite window like this

[MrsPete]

We had that same problem in the first house we bought back when we were first married -- it is a problem with the door's seal, and there's no answer but to replace the door. This is costly and time-consuming, but it's a maintenance issue. It also didn't get that way overnight; our door's problems built up over the course of months. It might be a little worse at sea, but it still isn't a new problem.

 

I'm in agreement with the majority here: This is not acceptable. You paid for a room with a view, and you didn't get what you paid for. You paid a premium price and should've received a view.

 

This is not a picky complaint. This isn't about one drink not being strong enough, your favorite pool chair not being available when you show up at noon, or kids being too loud. It's perfectly reasonable to expect your glass door to be clear.

 

You have photographic evidence. I'd follow up with a complaint to the Miami office. It's not something that deserves a full refund, by any means, but I'd think it's worth a good discount on a next cruise.

[Coralc]

Having some experience working with caulking compounds it could take days until the sealant cures and the off gassing is pretty strong especially in a closed enviroment.A marine caulking compound is a little more complicated than your houehold latex caulk. Even with the open deck door the air pressure is negative and working against you, that is why a door slams when you have a hallway door open at the same time as the deck door. Sometimes it is "easy" from the easy chair.;)

 

I think you just like being contrary. :p:rolleyes:

[KrystalWaters]

I just came off Liberty beginning of this week and stayed in a Grand Suite. Upon entering my suite I found one of the windows completely obscured...it was full of moisture between the glass and you couldn't see thru it at all. It was only a 4 night sailing so didn't make a big deal about it but did mention it the cabin steward. I was told they have the glass to replace it but it hasn't got done because the cabin is always booked. I also casually mentioned to the concierge in the CL joking to him saying ....I see the glass between the CL and the hall is obscured just like in my cabin so nobody could see in. It was laughed off and I was told there was another suite besides mine with the same issue. Like I said being a 4 night sailing I pretty much shrugged it off but was a bit disappointed that Royal wouldn't fix something like this right away.....they must have a way to fix these glass panels without such a big deal.....what if a glass panel broke during a sailing:confused:

Just curious what your opinion is and what would be your reaction if you walked into your suite and found one of the glass panels looking like this.

 

I would have walked right back out of my cabin. I've seen those prices of the suites, you got to be kidding and they give you *that*!:eek:

I would have been firm with the Purser and stated either fix it or give me some OBC worth my time being outside of my cabin since I can't see anything outside that i paid for. Can we say, "Drinks On Us"? hehehehe

[grand isle joe]

I think you just like being contrary. :p:rolleyes:

 

No just 39 yrs. in the building trades.....:p:rolleyes:

[bajathree]

I sent an e-mail to Mr Goldstein a week ago Monday in regards to this issue. I received an e-mail last Tuesday from an Executive Guest Specialist saying..."Please be advised that your correspondence is currently under review and I will be reaching out to you soon to go over these concerns". A week has now gone by and I haven't heard a thing....and I even followed up with an e-mail last Fri to the Executive Guest Specialist that responded, sending her an e-mail link to the review that was posted here on CC noting the same issue with the window in the same cabin from the transatlantic crossing.

[packedandready]

I sent an e-mail to Mr Goldstein a week ago Monday in regards to this issue. I received an e-mail last Tuesday from an Executive Guest Specialist saying..."Please be advised that your correspondence is currently under review and I will be reaching out to you soon to go over these concerns". A week has now gone by and I haven't heard a thing....and I even followed up with an e-mail last Fri to the Executive Guest Specialist that responded, sending her an e-mail link to the review that was posted here on CC noting the same issue with the window in the same cabin from the transatlantic crossing.

 

Thanks for the update...keep us posted

[goose30]

Hello maintenance, I just returned to my cabin. It seems that we must have hit a rough patch of sea. A chair flew up and went right through the balcony window. Can you send someone to clean it up?

[enyliram]

just back today from liberty cabin 7624 had the identical window problem. cabin attendant said it has been that way since the transatlantic crossing. he was told to keep that curtain closed and maybe the passenger would not notice.

the window was next to the bed that DH slept in. limited mobility in a w/chair and missed the view to the outside

i called maintenance and went down to guest relations who said they would fix the problem at the next port. i knew that would not happen.

at 930 last night there was message on my telephone with an apology with a $100 OBC.

this was only a 5 night cruise and catE2 stateroom,BUT it would have been good business practice to advise me and any future passengers in that stateroom of the problem and not make the passenger jump through hoops on a fruitless quest.

it smacks of lack of respect by royal.

dont know if i should persue this any further.

[bajathree]

I did hear back mid week from the Executive Guest Specialist that was reviewing this issue. She was very nice on the phone, taking time to explain the series of events that lead to the issue. The glass to replace the window was never being stored aboard as told to me by the cabin steward. It was explained to me that due to very limited storage space, items like this are not commonly stored on the ship and due to logistical issues (ship being abroad) the new glass didn't reach them till last week. I was assured that the glass panel in that suite has now been replaced. They did admit that the situation could have been handled more appropriately and did offer some compensation to help make up for the inconvenience.

[kimberley]

Good result thanks for the update.

[Lionesss]

This matter now that is coming to some end shows, that when and if you confront a situation that is damaged and out of your control, if you are persistent and deal with it in a professional way a resolution will come about to compensate your hardship.

I cannot remember where on these boards a poster recently commented about dealings with customer service, and she commented something to the effect that "..........she left her broom behind......"------

That would be me, flying off the handle then calming down.................

You on the other hand showed professionalism, and dealt with the issue on a mature level.

AWESOME

Safe travels.

Sue and crew

[mommabean]

For the record...all GSs aren't created equal even on the same class of ship. I had previously said I would just leave that half of the window covered with the curtain. We had a GS on Adventure last month and just returned from a GS on Navigator. I thought about Steve and his issue last week.

 

Our GS on Navigator had curtains and window that were totally different in function. Also the Navigator room was much larger and laid out much nicer. On Adventure there was so little space between the bed and the window that I couldn't put my suitcase on the floor to push it under the bed. The curtains went totally across the wall and weren't so easy to use. On Navigator, the curtain panels were separated by a wall in between the window and when the curtains opened, in the center they tucked behind the wall. There was even a large space between the curtain and the window making the room seem that much larger. I could easily open all the curtains, which I did, and I'd just stand there in that large area by the bed and stare out the window. Had it been fogged over, I would not have been happy. On Adventure, this space seemed so cramped, I wouldn't have stood there. Also on Adventure, the balcony railing is the solid white one which further inhibits the view so keeping the curtain shut didn't block much of that more closed in balcony.

 

I suspected that Steve's stateroom attendant didn't know what he was talking about. I've run into enough of that with crew members. :rolleyes:

 

In my recent GS I DID find that 4 of the light bulbs in the room were burnt out. I wondered why the stateroom attendant never noticed. Two of them were in the bathroom. One was that nice light over the bar glasses. One call to maintenance and they were replaced within minutes. Fortunately they keep light bulbs on board. :D I won't even tell you how many drawers didn't work properly...nor did the closet doors. :(

 

Congrats to Steve for following through and not just brushing it off.

 

Gina

[mommabean]

just back today from liberty cabin 7624 had the identical window problem. cabin attendant said it has been that way since the transatlantic crossing. he was told to keep that curtain closed and maybe the passenger would not notice.

the window was next to the bed that DH slept in. limited mobility in a w/chair and missed the view to the outside

i called maintenance and went down to guest relations who said they would fix the problem at the next port. i knew that would not happen.

at 930 last night there was message on my telephone with an apology with a $100 OBC.

this was only a 5 night cruise and catE2 stateroom,BUT it would have been good business practice to advise me and any future passengers in that stateroom of the problem and not make the passenger jump through hoops on a fruitless quest.

it smacks of lack of respect by royal.

dont know if i should persue this any further.

 

Pursue it. It's even worse in an E2 since you already have less windows than a GS. Your view options are even more limited.

 

Gina

[poncho1973]

Not one to complain about smoking, smuggling, ironing and such.

<snip>

 

OMG

 

<snip>

 

It should have been worth some OBC.

 

<snip>

 

I don't get the equality of the 3 items as they relate to someone's posting abilities.

 

BUT OMG, get some free money!

[enyliram]

I sent an e-mail to Mr Goldstein a week ago Monday in regards to this issue. I received an e-mail last Tuesday from an Executive Guest Specialist saying..."Please be advised that your correspondence is currently under review and I will be reaching out to you soon to go over these concerns". A week has now gone by and I haven't heard a thing....and I even followed up with an e-mail last Fri to the Executive Guest Specialist that responded, sending her an e-mail link to the review that was posted here on CC noting the same issue with the window in the same cabin from the transatlantic crossing.

 

i had a similar situation last wk on the liberty. will you please tell me exactly how to e mail mr goldstein. thanks.

[uksimonusa]

For the record...all GSs aren't created equal even on the same class of ship. I had previously said I would just leave that half of the window covered with the curtain. We had a GS on Adventure last month and just returned from a GS on Navigator. I thought about Steve and his issue last week.

 

Our GS on Navigator had curtains and window that were totally different in function. Also the Navigator room was much larger and laid out much nicer. On Adventure there was so little space between the bed and the window that I couldn't put my suitcase on the floor to push it under the bed. The curtains went totally across the wall and weren't so easy to use. On Navigator, the curtain panels were separated by a wall in between the window and when the curtains opened, in the center they tucked behind the wall. There was even a large space between the curtain and the window making the room seem that much larger. I could easily open all the curtains, which I did, and I'd just stand there in that large area by the bed and stare out the window. Had it been fogged over, I would not have been happy. On Adventure, this space seemed so cramped, I wouldn't have stood there. Also on Adventure, the balcony railing is the solid white one which further inhibits the view so keeping the curtain shut didn't block much of that more closed in balcony.

 

I suspected that Steve's stateroom attendant didn't know what he was talking about. I've run into enough of that with crew members. :rolleyes:

 

In my recent GS I DID find that 4 of the light bulbs in the room were burnt out. I wondered why the stateroom attendant never noticed. Two of them were in the bathroom. One was that nice light over the bar glasses. One call to maintenance and they were replaced within minutes. Fortunately they keep light bulbs on board. :D I won't even tell you how many drawers didn't work properly...nor did the closet doors. :(

 

Congrats to Steve for following through and not just brushing it off.

 

Gina

 

Even though Adventure and Navigator and both Voyager Class ships, Adventure is Generation 1 and Navigator is generation 2, as far as balcony and suite cabins goes, they are different classes.

[mommabean]

i had a similar situation last wk on the liberty. will you please tell me exactly how to e mail mr goldstein. thanks.

 

agoldstein@rccl.com

 

 

Sent from my iPhone using Tapatalk

[Ocean Boy]

just back today from liberty cabin 7624 had the identical window problem. cabin attendant said it has been that way since the transatlantic crossing. he was told to keep that curtain closed and maybe the passenger would not notice.

the window was next to the bed that DH slept in. limited mobility in a w/chair and missed the view to the outside

i called maintenance and went down to guest relations who said they would fix the problem at the next port. i knew that would not happen.

at 930 last night there was message on my telephone with an apology with a $100 OBC.

this was only a 5 night cruise and catE2 stateroom,BUT it would have been good business practice to advise me and any future passengers in that stateroom of the problem and not make the passenger jump through hoops on a fruitless quest.

it smacks of lack of respect by royal.

dont know if i should persue this any further.

 

Keep the curtain closed and hope for the best..... I agree, it shows a lack of respect.

[TEXASMUNK]

On getting a positive solution. One of the problems is information. There are so many departments on any ship, that one, very often, is purely guessing when asked a question. Most of the answers are intended to all the employee to exit the conversation, not solve a problem...this is so true in all enviroments. Remember, there is no "I" in team!!!!! Which translates to I do not have to do anything, someone else on the team will handle it.

[Lionesss]

I don't get the equality of the 3 items as they relate to someone's posting abilities.

 

BUT OMG, get some free money!

 

Whatever,

 

Safe travels.

[Tyler80]

I would send that photo with a letter to Royal Caribbean telling them how disappointed you were with your view. Even if you don't get anything for it, it will give them an incentive to fix that stuff asap!

[MrChuckFL]

I would send that photo with a letter to Royal Caribbean telling them how disappointed you were with your view. Even if you don't get anything for it, it will give them an incentive to fix that stuff asap!

 

My recommendation as well.