What the heck?!?

[kjblovestotravel]

I just called Carnival and tried to change my cabin from an aft extended balcony to a mid ship regular balcony. The Carnival TA I talked to said there were no mid-ship balconies available on my sailing date in June but the website says there are. I am changing due to a health issue that isn't major but might impact my mobility. I could still cancel the cruise without penalty and re-book on line and get what I was hoping to get by calling. What should I do....just suck it up or cancel and re-book! I would also be saving about $300 by changing and I wonder if that's why I can't re-book?!

[H82seaUgo]

why wouldn't you just do it for the savings alone?

[Room Service!]

To get what you want, with no penalty, cancel and rebook. i would make sure what you want is available first.

[Bibble]

I'd call back and get someone else...

And I'd start a mock booking, see which cabin I want, and tell them that's where you want to go.

[woodey]

I say rebook it if it does not incure to much in fees......

[broberts]

Seems odd. Perhaps the person you talked with misunderstood what you were asking for. Personally I'd simply call again. If you get the same answer ask why your on-line inquiry is showing availability.

[reginaphalange]

I'd call back and get someone else...

And I'd start a mock booking, see which cabin I want, and tell them that's where you want to go.

 

I agree completely! Call back now!

[Cruzin' Daddy]

Let us know what happened.

[Essiesmom]

Are you perhaps booked Early Saver? Because if you are, and you booked an extended aft balcony, any other balcony cabin would be a downgrade, which is not allowed. EM

[bmckim]

I'd call back and get someone else...

And I'd start a mock booking, see which cabin I want, and tell them that's where you want to go.

 

Just be careful, it puts a 15 min hold on the cabin, and the agent can't see that its available. But if you look get the room number and tell them which one you want, it shouldn't be an issue.

[MIZZ_K]

I just called Carnival and tried to change my cabin from an aft extended balcony to a mid ship regular balcony. The Carnival TA I talked to said there were no mid-ship balconies available on my sailing date in June but the website says there are. I am changing due to a health issue that isn't major but might impact my mobility. I could still cancel the cruise without penalty and re-book on line and get what I was hoping to get by calling. What should I do....just suck it up or cancel and re-book! I would also be saving about $300 by changing and I wonder if that's why I can't re-book?!

Are you booked ES? if so I do not think you can downgrade.

[golfadj]

Are you perhaps booked Early Saver? Because if you are, and you booked an extended aft balcony, any other balcony cabin would be a downgrade, which is not allowed. EM

 

that is what i am thinking.

[shazzie44]

I wanted to upgrade and could that wasn't the problem, done a mock booking got room numbers and Carnival said those rooms were gone.

So what you are saying can happen. Had to take another cabin I didn't want.

[kjblovestotravel]

Thanks for the input. I called back and clarified what I wanted to do. There was a misunderstanding in that the Carnival rep thought I wanted the same deck when it didn't matter just the having a balcony did. I had the past guest rate and rebooked and saved some money.

[happy cruzin]

Thanks for the input. I called back and clarified what I wanted to do. There was a misunderstanding in that the Carnival rep thought I wanted the same deck when it didn't matter just the having a balcony did. I had the past guest rate and rebooked and saved some money.

 

Glad to hear it worked out!

[Cruzin' Daddy]

Yippee!!! Glad it worked out for you! Go and enjoy your cruise!

[broberts]

Thanks for letting us know what happened. So glad it worked out for you. Have a great time.

[reginaphalange]

Thanks for the input. I called back and clarified what I wanted to do. There was a misunderstanding in that the Carnival rep thought I wanted the same deck when it didn't matter just the having a balcony did. I had the past guest rate and rebooked and saved some money.

 

Great!

[CConUsmc]

If you have es are you allowed to upgrade penalty free?

[spotter27]

I had an aft balconey and it was a wrap around it was the best cabin ive ever had. it was amazing

[heatherbean]

If you have es are you allowed to upgrade penalty free?

 

I upgraded no additional fees...just the price difference.

 

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