OBC in our personializer

[cruiselvr1]

Why can't we see what is in our personializer regarding OBC. Our TA keeps telling us our OBC is larger we can find. There is a $200.00 difference in what it shows us, and what our TA tells us. This is first time we have used a Military OBC.

[boom op]

Why can't we see what is in our personializer regarding OBC. Our TA keeps telling us our OBC is larger we can find. There is a $200.00 difference in what it shows us, and what our TA tells us. This is first time we have used a Military OBC.

I have the same issue. We are sailing Tuesday and TA tells me dont worry it will all be there when we check in.

[Coral]

If you use a TA, your OBC doesn't all show in Personalizer. Your TA is right. I wouldn't worry about it - my TA is always right on what I am getting.

[TracieABD]

Where can you see your OBC on your Personalizer?

[BratDet]

we had 400$ in credits......only 200$ showed...I brought proof of all 400$ just in case...but it was all there on our account properly...Problem is, it is hard to get it fixed if you do not have proof- so we always carry copies...just in case!

 

Bernadette

[ptforkids]

Yes, what Tracie asked! I called Princess this week to verify that our OBC was there. I asked her where I could find it on the Personalizer and she said I couldn't!

[lehb]

If you want to verify your OBC in writing, get your TA or Princess (depending how you booked) to e-mail you a copy of the final booking statement. All your OBC will show on that. I always request a copy from our TA after final payment and CCL OBC has been applied. It's always nice to have something in writing.

[Kamloops50]

Why can't we see what is in our personializer regarding OBC. Our TA keeps telling us our OBC is larger we can find. There is a $200.00 difference in what it shows us, and what our TA tells us. This is first time we have used a Military OBC.

 

Some OBC's don't show on the personalizer . This because they don't appear until after the cruise starts. They should show up on your S&S account about 2 days after the cruise starts.

[jagoffee]

Some OBC's don't show on the personalizer . This because they don't appear until after the cruise starts. They should show up on your S&S account about 2 days after the cruise starts.

This has also been my experience.

[deedeetoo]

we had 400$ in credits......only 200$ showed...I brought proof of all 400$ just in case...but it was all there on our account properly...Problem is, it is hard to get it fixed if you do not have proof- so we always carry copies...just in case!

 

Bernadette

 

Some times proof doesn't help. I didn't have as much in my account on ship as my final paid invoice from the TA stated. Passenger service desk took copies of everything and came back to me a couple days later saying that my TA said my invoice had been adjusted because of the the discount I was getting on my cruise so the amount they were giving me for OBC was correct. When I got home I contacted my TA and she said it was a mistake in the accounting office. I did get a check from the TA for the OBC they didn't give me so everything worked out, but it was a bit of a hassle.

[dorisis]

Some OBC's don't show on the personalizer . This because they don't appear until after the cruise starts. They should show up on your S&S account about 2 days after the cruise starts.

 

And if they don't how can you get them if you are already on the cruise?

 

~Doris~> Who gets OBC from many sources.

[cruiselvr1]

Where can you see your OBC on your Personalizer?

My mistake, I should have said My Princess not the Personializer. I will have my TA forward me the copies to take aboard.

[cruiselvr1]

Some times proof doesn't help. I didn't have as much in my account on ship as my final paid invoice from the TA stated. Passenger service desk took copies of everything and came back to me a couple days later saying that my TA said my invoice had been adjusted because of the the discount I was getting on my cruise so the amount they were giving me for OBC was correct. When I got home I contacted my TA and she said it was a mistake in the accounting office. I did get a check from the TA for the OBC they didn't give me so everything worked out, but it was a bit of a hassle.

I have never heard of that. I'm glad things worked out for you.