FLACRUISER99 Posted May 1, 2013 #251 Share Posted May 1, 2013 We are longtime RCI customers (C&A Em.) and we just canceled our Aug 31st trip on the Legend of the Seas. We discovered recently that the Cat E cabin we purchased was not the 193 SF as advertised on the RCI website. It is in fact only 153 SF . However when we attempted to resolve this issue with RCI, they would not step up to the plate and provide us with a comparable room in order to provide u...s with the quality of reservation that we purchased. But in fact wanted us to pay even more money to get it resolved. This is their error. Not the customer's. We will not be using RCI or any of their other cruise companies in the future. A company needs to accept ownership of their mistakes and not ask the customer to pay MORE money to get something that they have already paid for. Bad Business practices such as this will end up hurting their business in the long run. I was always their biggest advocate in the past....but not anymore. I'm so disappointed in RCI.....I don't feel like I can trust a company that has bad information on their sales site (false advertising?) and when they are confronted with it, tries to then get out of meeting their obligation to the customer. How could I ever trust them to do the right thing, if I were on one of their ships and something bad happened? I have lost all trust in RCI. I believe they said there were health reasons. I didn't see that, where is that post?:confused: Link to comment Share on other sites More sharing options...
worldspan Posted May 1, 2013 #252 Share Posted May 1, 2013 All cruises are deteriorating be it Royal Caribbean or Holland America. Cruisings' best days are over in terms of a quality product. The cruise lines are following the "airline model" to a tee. Worldspan 132 cruises strong Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted May 1, 2013 #253 Share Posted May 1, 2013 Does anyone else here an echo!! Sent from my iPad using Cruise Critic Forums mobile app Link to comment Share on other sites More sharing options...
Big_G Posted May 1, 2013 #254 Share Posted May 1, 2013 I didn't see that, where is that post?:confused: I read it too but she didn't elaborate. She posted in so many different threads, I don't remember which one I read it in. Link to comment Share on other sites More sharing options...
time4u2go Posted May 1, 2013 #255 Share Posted May 1, 2013 I didn't see that, where is that post?:confused: It was in another thread. Sorry about that, my mistake! :o In any event, here's the post: http://boards.cruisecritic.com/showpost.php?p=38191883&postcount=27 Link to comment Share on other sites More sharing options...
happy cruzer Posted May 1, 2013 #256 Share Posted May 1, 2013 All you have to do is say NO, really it is that simple... I think the point is being bothered with a sales pitch when you are held captive at a table waiting for food or eating. I don't like it. I also don't like when the photographers come by making you pose during your meal. I can say NO very simply but should you have to be interrupted??? Link to comment Share on other sites More sharing options...
Eriksgarden Posted May 1, 2013 #257 Share Posted May 1, 2013 We usually run from photographers, but not on our last cruise. And I'm glad we did it. I got some awesome family photos! Link to comment Share on other sites More sharing options...
nelblu Posted May 1, 2013 #258 Share Posted May 1, 2013 I think the point is being bothered with a sales pitch when you are held captive at a table waiting for food or eating. I don't like it. I also don't like when the photographers come by making you pose during your meal. I can say NO very simply but should you have to be interrupted??? I guess that we've been in a different cruise universe. We've been on some 19 RCL cruises and never been pushed into buying anything at the MDR. The first night they ask if we want bottled water and we say no--the rest of the cruise our glasses are filled with regular water. No pushing to buy lobster, steak or anything else. As a matter of fact, they have slowed the special nightly after dinner drinks pitch. What bothers us is the photograph taking at dinner, but they never pitch to buy--what a waste of material. Link to comment Share on other sites More sharing options...
Docdan48 Posted May 1, 2013 #259 Share Posted May 1, 2013 We usually run from photographers, but not on our last cruise. And I'm glad we did it. I got some awesome family photos! When we are approached by the ship photographers all we say is no thanks, Witness Protection. I get some really strange looks. Link to comment Share on other sites More sharing options...
Big_G Posted May 1, 2013 #260 Share Posted May 1, 2013 I guess that we've been in a different cruise universe. We've been on some 19 RCL cruises and never been pushed into buying anything at the MDR. The first night they ask if we want bottled water and we say no--the rest of the cruise our glasses are filled with regular water. No pushing to buy lobster, steak or anything else. As a matter of fact, they have slowed the special nightly after dinner drinks pitch. What bothers us is the photograph taking at dinner, but they never pitch to buy--what a waste of material. Slowed? I feel lucky to see the bar guy on one out seven nights. I enjoy the shooters and by the way, they recycle the paper. I agree with you that I've never felt pressured to buy anything unless it was from my wife. :D Link to comment Share on other sites More sharing options...
joepeka Posted May 1, 2013 #261 Share Posted May 1, 2013 Yes, got worse and worse. Finally gave up on them. You can also see who my favorite is. Nothing like a bit of comparison shopping. I am really sorry to hear that about HAL, although I've read comments on the HAL board (and elsewhere) that they have deteriorated in recent years. But then, if you read comments on this thread, which line has not gone down? We've not been on HAL in 9 years and that experience back then was terrific but nothing lasts forever I suppose. Oh and you can see who our favorite has been, mostly because our kids prefer it and the price. :) Link to comment Share on other sites More sharing options...
grand isle joe Posted May 2, 2013 #262 Share Posted May 2, 2013 Thankfully, with global warming and all, those days are gone. :D;) ......Al Gore could not be FOUND for comment......75 degrees today up here Big G........Love global warming.........:D Link to comment Share on other sites More sharing options...
Gon2hwe Posted May 2, 2013 #263 Share Posted May 2, 2013 I kinda understand where your coming from after recently taking a Disney cruise. Before everyone jumps on the price difference thing we got a great rate on a huge balcony cabin with a military discount. We paid the same or less than the small RC ship in PC. They also had great rates for Florida cruisers too. We spent less than $100 on our final bill for a few drinks. We didn't take our own even though your allowed. We spent so much time in port the shops were hardly open to spend. The food was great. Shrimp and crab legs on the buffet and everything I tried were delicious. Even the desserts. Dining room food was good but not much better than RC. What shocked me was ribeye steaks at Castaway Cay at no charge. And real ice cream to make ice cream floats because the cokes were free. I guess the difference was the shows. All Disney related but very good. I would have preferred at least one gown up show. Although the pirate show could be considered adult. But I never felt nickel and dimes on Disney. I truly wonder why RC can't do that. If they did thier ships would stay packed. Because a little Disney goes a long way,;):p Link to comment Share on other sites More sharing options...
Trainman-2 Posted May 2, 2013 #264 Share Posted May 2, 2013 Enjoy Holland America Link to comment Share on other sites More sharing options...
Sinppu Posted May 3, 2013 #265 Share Posted May 3, 2013 As for my family, we are taking our Royal Caribbean Platinum status and moving to Holland America permanently. Bye! ;) Competition is seldom a bad thing. If one cruise line is losing it's customers, it'll most likely clean up. Good for us loyal Royals too :) Link to comment Share on other sites More sharing options...
BABSIER Posted May 3, 2013 #266 Share Posted May 3, 2013 Just got back yesterday from EOS and have to agree with OP. I decided to try RCI again after a hiatus of 16 years from RCI. To be honest I was not impressed, again. So I guess after being on three cruises in three years and the two previous with Carnival I can only assume everyone is cutting back. I spend quite a bit on these cruises as I go solo and balcony. At the very least I expect decent food. Other than Portofino it just did not happen. So, I guess it might be land vacations in the future. Link to comment Share on other sites More sharing options...
cruisinfanatic Posted May 3, 2013 #267 Share Posted May 3, 2013 Just got back yesterday from EOS and have to agree with OP. I decided to try RCI again after a hiatus of 16 years from RCI. To be honest I was not impressed, again. So I guess after being on three cruises in three years and the two previous with Carnival I can only assume everyone is cutting back. I spend quite a bit on these cruises as I go solo and balcony. At the very least I expect decent food. Other than Portofino it just did not happen. So, I guess it might be land vacations in the future. So you won't cruise anymore because of food? You must do other things besides eat Link to comment Share on other sites More sharing options...
awhcruiser Posted May 3, 2013 #268 Share Posted May 3, 2013 With all the food choices on EOS you found nothing to eat? Cancelling a cruise because of food seems silly to me. Just got back yesterday from EOS and have to agree with OP. I decided to try RCI again after a hiatus of 16 years from RCI. To be honest I was not impressed, again. So I guess after being on three cruises in three years and the two previous with Carnival I can only assume everyone is cutting back. I spend quite a bit on these cruises as I go solo and balcony. At the very least I expect decent food. Other than Portofino it just did not happen. So, I guess it might be land vacations in the future. Link to comment Share on other sites More sharing options...
awhcruiser Posted May 3, 2013 #269 Share Posted May 3, 2013 I totally agree. We are not foodies but can always find something to eat on a cruise. So you won't cruise anymore because of food? You must do other things besides eat Link to comment Share on other sites More sharing options...
cathep Posted May 3, 2013 #270 Share Posted May 3, 2013 I haven't read the pages of responses, so I'm sure I'm repeating others. But these discussions bother me. We just cruised for the first time in over 10 years. We found very little difference in the experience. Nickel and diming was the same in 2002 - you already know when you get on the ship what is extra so what's the big deal? There was the same bottle of water sitting there waiting to be opened so they could charge you. So we didn't open it. Simple. We've now cruised once on Celebrity, Princess, and Royal. There's not much difference in how they approach pricing of extras. I like it that way. I don't want to pay for something I'm not going to use. I'd rather the option of adding it on to my bill. Link to comment Share on other sites More sharing options...
bigque Posted May 3, 2013 #271 Share Posted May 3, 2013 Just got back yesterday from EOS and have to agree with OP. I decided to try RCI again after a hiatus of 16 years from RCI. To be honest I was not impressed, again. So I guess after being on three cruises in three years and the two previous with Carnival I can only assume everyone is cutting back. I spend quite a bit on these cruises as I go solo and balcony. At the very least I expect decent food. Other than Portofino it just did not happen. So, I guess it might be land vacations in the future. I am so glad that my food taste is a variety of things that include...Fast food, Mom & Pop diners, 5 star restaurants, Buffet Restaurants, little hole in the wall joints, Outback, Chili's, Applebee's, Carabba's, MDR, Windjammer, Portifino, Chops, Food Courts in the Mall, Hot dogs in the convience stores, back yard BBQ and so on! I can always find something to eat that I like, anywhere! On my cruises I haven't had anything that was just so God Awful Nasty that I just couldn't it! Reading some of these threads sometimes make me think that there are people that come off these cruise suffering from malnutrtion! :rolleyes: Link to comment Share on other sites More sharing options...
impatientlywaiting Posted May 3, 2013 #272 Share Posted May 3, 2013 900 dollars a day to cruise, and you complain about nickels and dimes? Seems like the real problem in this case is you. Sent from my PH44100 using Tapatalk 2 Totally agree! There is just no pleasing some people - they will always find something to complain about. Link to comment Share on other sites More sharing options...
Friend100 Posted May 3, 2013 #273 Share Posted May 3, 2013 All cruises are deteriorating be it Royal Caribbean or Holland America. Cruisings' best days are over in terms of a quality product. The cruise lines are following the "airline model" to a tee. Worldspan 132 cruises strong What is "cruisings' best days"? How do you define a quality product? And do you know what is a quality product to me? I only had one cruise each on Royal Caribbean and Holland America, and I have no idea from what or where things have deteriorated from. You made this comment so certainly it applies to you which is fine; but to me, it means nothing. I was able to afford a cruise vacation. I did it and I enjoyed it. That's all I can control. Link to comment Share on other sites More sharing options...
cathep Posted May 3, 2013 #274 Share Posted May 3, 2013 little hole in the wall joints Vinegar or mustard sauce? ;) Link to comment Share on other sites More sharing options...
bigque Posted May 3, 2013 #275 Share Posted May 3, 2013 Vinegar or mustard sauce? ;) LOL! :cool: Link to comment Share on other sites More sharing options...
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