Help: Problem reaching Princess today

[yoyosma]

I was able to access the cruise planner using my booking number rather than signing in, which I wasn't able to do. I would be willing to bet they are restoring data base info still. Use the "for booked guests" button.

[jetstorm]

Princess site seems to be back up again now. At least it let me search cruises and gave currant pricing and cabin availability.

[AKman2495]

I just tried logging in an it said it didn't recognize the user name. I deleted the password and retyped it I got in. Seems to be working OK.

[Nomsayin]

Anyone know if you can view excursions before the final payment?

 

Yes. Just booked ours for an April 2014 cruise, but final payment not due until next month.

[peety3]

I was just wondering if Princess had gone out of business myself. No phones working and no web site. Geez, their IT department really needs a major overhaul!!!!!!!!!!!!!!! There's a little thing out there called redundancy, High availability and Distaster Recovery.

OMG, the sky is NOT falling. Even the best HA and DR plans do fail, and to some degree they don't have a lot to lose for a few hours' downtime.

[DrivesLikeMario]

I don't know what their IT Dept.'s problem is. I've been waiting 2 months for them to add some required courses to their company website and they still aren't up, yet my deadline to finish them remains the same. Called them yesterday and was told the usual, "they're building the courses still". :mad: Not sure if they're short-handed in that department or if the problems run deeper. Very irritating!

[caribill]

FAX system was also down from about 11 AM until about 3 PM Pacific time.

 

If you sent any faxes during that time period, I suggest you resend them.

[skynight]

Anyone know if you can view excursions before the final payment?

 

Yes, you can view & book excursions in the Cruise Personalizer.Booked excursions are not charged to your account until you board. The cost will be on your folio. Excursions may be cancelled on board up to the day/time shown on the excursion ticket.

[DrivesLikeMario]

oskidunker - Yes, you can book way before your final payment is due and it is highly recommended as some excursions sell out far in advance.

 

We booked our June 2014 tours about 2 months ago.