lilith1155 Posted January 16, 2014 #1 Share Posted January 16, 2014 Is anyone else having trouble accessing their reservations on the HAL website? Our reservations have dropped off the face of the Earth and when I plug in our booking numbers it can't find them. I know when they do maintenance on the website you often can't access your reservations, but usually there's a warning on the website. Link to comment Share on other sites More sharing options...
jaspersmycat Posted January 16, 2014 #2 Share Posted January 16, 2014 I am able to see my reservations. Link to comment Share on other sites More sharing options...
OVgirl Posted January 16, 2014 #3 Share Posted January 16, 2014 Our reservation is also still there. Link to comment Share on other sites More sharing options...
cruz chic Posted January 16, 2014 #4 Share Posted January 16, 2014 Mine is there too. Link to comment Share on other sites More sharing options...
donaldsc Posted January 16, 2014 #5 Share Posted January 16, 2014 Is anyone else having trouble accessing their reservations on the HAL website? Our reservations have dropped off the face of the Earth and when I plug in our booking numbers it can't find them. I know when they do maintenance on the website you often can't access your reservations, but usually there's a warning on the website. Have you called HAL? DON Link to comment Share on other sites More sharing options...
Rare cbr663 Posted January 16, 2014 #6 Share Posted January 16, 2014 I couldn't find mine by entering the booking number under My Reservations. Interestingly, I scrolled to the index at the bottom of the page and under For Booked Guests selected Book Dining Reservations and was then able to enter my booking number and last name and was able to access our booking. Link to comment Share on other sites More sharing options...
lindaler Posted January 16, 2014 #7 Share Posted January 16, 2014 Ours is normal today. Link to comment Share on other sites More sharing options...
lilith1155 Posted January 16, 2014 Author #8 Share Posted January 16, 2014 Called HAL and after about an hour on the phone with 3 different people, ended up with a very helpful gentleman. He couldn't see our bookings either, although his software let him know that we had 2 active bookings. He was at a bit of a loss to explain this glitch. He gave us his direct number and if things are not resolved by tomorrow morning, we'll give him a call and carry on from there. Link to comment Share on other sites More sharing options...
lilith1155 Posted January 16, 2014 Author #9 Share Posted January 16, 2014 Thanks cbr663, I tried your suggestion and did get in the back way. Though not as simple as the My Reservations way, at least we are able to check on added shore excursions. Must be a glitch on HAL's system, although it's strange it didn't affect everyone. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted January 16, 2014 #10 Share Posted January 16, 2014 Did you make certain that you were logged into HAL's site? Link to comment Share on other sites More sharing options...
woodworker&knitter Posted January 16, 2014 #11 Share Posted January 16, 2014 Ours are there for Feb 7 Link to comment Share on other sites More sharing options...
iriemon Posted January 16, 2014 #12 Share Posted January 16, 2014 Mine is among the missing also. Can get into it through the check in process but wanted to get into see if my OBC has been posted for my stock but not able to access that part. Link to comment Share on other sites More sharing options...
Aruba Posted January 16, 2014 #13 Share Posted January 16, 2014 ...but wanted to get into see if my OBC has been posted for my stock but not able to access that part. I don't believe you're ever able to see your Carnival shareholder OBC on-line under MY RESERVATIONS. If you are, please tell me how because I've never seen it there. Link to comment Share on other sites More sharing options...
iriemon Posted January 16, 2014 #14 Share Posted January 16, 2014 If you booked directly with HAL and not through a travel agent you are able to see OBC Link to comment Share on other sites More sharing options...
Aruba Posted January 16, 2014 #15 Share Posted January 16, 2014 If you booked directly with HAL and not through a travel agent you are able to see OBC I see, thanks. I've always booked through a TA...or booked through HAL and had it transferred to a TA. Link to comment Share on other sites More sharing options...
iriemon Posted January 16, 2014 #16 Share Posted January 16, 2014 In that case only your travel agent can provide it. Link to comment Share on other sites More sharing options...
Rare boards Posted January 16, 2014 #17 Share Posted January 16, 2014 We booked through a TA and I just checked and found out reservation for our Sept. cruise on the Volendam. Link to comment Share on other sites More sharing options...
hobo1937 Posted January 16, 2014 #18 Share Posted January 16, 2014 Our reservation has also disappeared from the website....it was there yesterday! Link to comment Share on other sites More sharing options...
Rare boards Posted January 16, 2014 #19 Share Posted January 16, 2014 (edited) Are you all on the same cruise? Maybe they have cancelled and turned it into a charter. I believe that happened to a cruise CC-er RuthC had booked to Asia/S. Pacific, not sure of the date. Certainly would be poor taste to have not informed you though. Edited January 16, 2014 by boards Link to comment Share on other sites More sharing options...
Linda&Vern Posted January 16, 2014 #20 Share Posted January 16, 2014 I don't believe you're ever able to see your Carnival shareholder OBC on-line under MY RESERVATIONS.If you are, please tell me how because I've never seen it there. I always see my stockholder OBC. It is added to my other OBC's and not a separate listing. This would only be if you booked direct with HAL. Link to comment Share on other sites More sharing options...
Rare richwmn Posted January 16, 2014 #21 Share Posted January 16, 2014 I always see my stockholder OBC. It is added to my other OBC's and not a separate listing. This would only be if you booked direct with HAL. even if you book directly with HAL, if you transfer it to a TA at that point you can't see the credits anymore. Link to comment Share on other sites More sharing options...
hobo1937 Posted January 16, 2014 #22 Share Posted January 16, 2014 Just checked again and the cruise has reappeared! Link to comment Share on other sites More sharing options...
patrick65 Posted January 16, 2014 #23 Share Posted January 16, 2014 I am happy to hear that the original post has been satisfied. I would however stress that it is important that you be able to see your reservation. One time it came time for final payment and I had no reservation. My travel agent took my booking deposit and used it to make payroll. Things worked out but we did not get the room we really wanted. Link to comment Share on other sites More sharing options...
AlohaPride Posted January 16, 2014 #24 Share Posted January 16, 2014 I am happy to hear that the original post has been satisfied. I would however stress that it is important that you be able to see your reservation. One time it came time for final payment and I had no reservation. My travel agent took my booking deposit and used it to make payroll. Things worked out but we did not get the room we really wanted. What!?! That's awful!!! Link to comment Share on other sites More sharing options...
RocketMan275 Posted January 17, 2014 #25 Share Posted January 17, 2014 Just checked again and the cruise has reappeared! Mine was there day before yesterday. Mine was gone yesterday. Mine is back today. Where do they go? When some where they go. Link to comment Share on other sites More sharing options...
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