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Please be aware of your shopping on board

margatecruiser

By margatecruiser,
in Celebrity Cruises

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margatecruiser

margatecruiser

Posted
Posted

We just got off the Summit on a great Bermuda cruise. But I would like to inform you that the company that runs all the shops have a policy. If you buy something like a watch perfume or anything else and you decide to take it back they eill not give a credit only exchange. So if I bought my wife a 500.00 watch they would not give a refund only and exchange. I spoke to the officers on board who directly are involved these shops and they were shocked they had no idea of this crazy policy. I did get letter from the ship telling me they would look into this crazy policy.

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gskimmel

gskimmel

Posted
Posted

This must be new. A couple of years ago, I bought a watch on the Eclipse. The shop told me that they have the best prices for the watch and are hundreds less than the US. I bought it, went to my room and decided to hop onto the internet to confirm. I found that Nordstrom sold the same watch much less than what I just paid for. I took a screenshot of the price, went back to the store and told them that Nordstrom had it for less. They promptly refunded my money.

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cruisestitch "Live from...." Rare

cruisestitch

Posted
Posted

Not knowing why the OP wanted to return the watch, it's hard to know if it was a simple case of buyer's remorse, or finding a better deal elsewhere, or if there was something wrong with the watch.

 

It isn't unusual for shops to have a "no refund policy". I'm not sure why the OP thought it was crazy.

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mrsdoc3

mrsdoc3

Posted
Posted
Celebrity has a new management company running there shops.

It's bad policy. Even when you buy from target no questions asked and the will give you a full refund.

 

I think Target was one of the first companies to have a "no questions asked" return policy.

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margatecruiser

margatecruiser

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There. is no company that I know of in the class of celebrity that won't give a refund. The funny thing the ship had no idea of this rule. Sorry guest relations did the boss but none of the regular workers behind the desk. The boss threw up her hands and said they had no control of the policy. That's BS in my book.

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AmberCascades

AmberCascades

Posted
Posted

Different stores (on land anyway) have different return/exchange policies. We've been burned in the past, so we always check the store's policies before we buy. Even if we've been there before. Unless it's specifically posted somewhere, we always ask. I'm sorry this happened to you. Hopefully they will make it right.

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wwcruisers

wwcruisers

Posted
Posted
We just got off the Summit on a great Bermuda cruise. But I would like to inform you that the company that runs all the shops have a policy. If you buy something like a watch perfume or anything else and you decide to take it back they eill not give a credit only exchange. So if I bought my wife a 500.00 watch they would not give a refund only and exchange. I spoke to the officers on board who directly are involved these shops and they were shocked they had no idea of this crazy policy. I did get letter from the ship telling me they would look into this crazy policy.

 

Thanks for the heads-up. I think it would be good to specifically ask about the ship's store return policy, at the time of purchase. Just curious -- when you questioned their return policy, did they point out that it is written down anywhere? Is it printed on the receipt that you sign for the room charge? You also might call/e-mail or write Corporate to complain about this policy.

Good luck, and let us know what you hear from them.

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Orator

Orator

Posted
Posted (edited)
Celebrity has a new management company running there shops.

It's bad policy. Even when you buy from target no questions asked and the will give you a full refund.

Up to a few years ago there were two different companies that held contracts to operate the shops. One group was contracted for the shops on Century Class and M Class ships. The second company operated the shops on the S Class ships. About a year or so ago the contract for the S Class ships was up for bids and the contract was awarded to the company that had been operating the shops on Century and M Class ships for many years. I was on Solstice at the time of conversion. It should be noted that the company running the shops hires their own staff and they are not Celebrity employees, even though they wear a Celebrity ID. The shops are pretty much the same as leased spots, such as Chanel or Louis Vuitton, in large department stores. Other leased operations include the Spa, Casino, Photo Studio and Art Auctions.

Edited by Orator
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ISABELLA

ISABELLA

Posted
Posted

My friend bought a perfume on board of Eclipse and was told if she finds it cheaper on any islands, bring the proof, they will refund the difference. She founded it cheaper on St. Maarten, got the difference back credited to her seaboard account - no problem.

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Orator

Orator

Posted
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My friend bought a perfume on board of Eclipse and was told if she finds it cheaper on any islands, bring the proof, they will refund the difference. She founded it cheaper on St. Maarten, got the difference back credited to her seaboard account - no problem.

 

Had the same good experience with a piece of Effy. Just had the store manager write his price on the back of his card and took it to the shop on board. No problem getting the difference in price. However, they WILL NOT match a price found on the internet. Must be from a bricks and mortar store on one of the ports of call for that cruise.

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rkacruiser

rkacruiser

Posted
Posted

This is not meant to be critical of anyone who buys expensive items aboard a ship. That is their choice to do so. So be it.

 

But, I really have never understood why one would spend a large sum of money for an item(s) without really "shopping" around. In the compressed time frame of a cruise, I would be most uncomfortable in doing so, unless I had done my shopping for the same or similar items at home before sailing.

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seastar2

seastar2

Posted
Posted

I had an issue with pricing of an ipad purchased on the Infinity...contacted Celebrity..told it was a leased shop and nothing they would/could do. :mad: Contacted Apple and never received a reply.

 

long story short.....know the prices if you have a specific item you are shopping for and understand and get in writing if necessary the policy

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  • 1 month later...
aimee

aimee

Posted
Posted

I am also having problems with on board shopping . My partner brought me an engagement ring on the equinox early June ... It needs to be returned and a new one sent as can not be resized .... The company said at time of purchase it would be sorted .. They will not respond and have made no effort to resolve this ... Now I'm stuck with an engagement ring I cant wear and can't get a refund on ....

 

 

Sent from my iPhone using Forums

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Orator

Orator

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I am also having problems with on board shopping . My partner brought me an engagement ring on the equinox early June ... It needs to be returned and a new one sent as can not be resized .... The company said at time of purchase it would be sorted .. They will not respond and have made no effort to resolve this ... Now I'm stuck with an engagement ring I cant wear and can't get a refund on ....

 

 

Sent from my iPhone using Forums

 

June of this year? It's at most 4 weeks since your purchase. Was the purchase on your credit card? Did you contact you CC Company. Do you have anything in writing? Why can't it be resized?

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cle-guy

cle-guy

Posted
Posted

I run stores, used to run exhibition shops and sold jeweler, some quite expensive. We held a "no return" policy and enforced it. One time had a lady buy a $5500 necklace, wore it to the opening gala (I saw her with it on), then wanted to return it the next day after showing off to her friends at the event. We stuck to our guns. She disputed the policy and charge with with Amex, and Amex allowed me to stick to my policy.

 

rules are rules.... Buyer Beware.

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cle-guy

cle-guy

Posted
Posted
I had an issue with pricing of an ipad purchased on the Infinity...contacted Celebrity..told it was a leased shop and nothing they would/could do. :mad: Contacted Apple and never received a reply.

 

long story short.....know the prices if you have a specific item you are shopping for and understand and get in writing if necessary the policy

 

Apple does not run the technology stores either. Probably why they didn't reply.

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aimee

aimee

Posted
Posted

Yes this June ... I have been going back and forth with phone calls and emails with starboard cruises ... As the ring needs to be resized more than 2 sizes a new one has to be made which has been discussed and is their store policy .. However since the cruise they just don't seem to resolve it . I call talk they say they will email me that day with details to get it shipped back ... Then I never hear from then and it goes on over and over .... I'm very upset about it . I expected the customer service to be much more than this

 

 

Sent from my iPhone using Forums

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cle-guy

cle-guy

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Posted
Yes this June ... I have been going back and forth with phone calls and emails with starboard cruises ... As the ring needs to be resized more than 2 sizes a new one has to be made which has been discussed and is their store policy .. However since the cruise they just don't seem to resolve it . I call talk they say they will email me that day with details to get it shipped back ... Then I never hear from then and it goes on over and over .... I'm very upset about it . I expected the customer service to be much more than this

 

 

Sent from my iPhone using Forums

 

2 words: CERTIFIED MAIL. It tends to be held as much more important then email or phone calls, and provides proof you tried to resolve the issue and of the seriousness you take of the situation.

 

Send a letter with all pertinent information certified mail, return receipt required. Probably costs about $5.20 or so US mail.

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Orator

Orator

Posted
Posted (edited)
I am in Australia . Will try and send the certified mail .

Thank you for your help :)

 

 

Sent from my iPhone using Forums

 

Don't know the rules in Australia, but contents sent via Certified mail in US cannot be insured. Items sent via Registered mail can.

Edited by Orator
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cle-guy

cle-guy

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Posted (edited)
Don't know the rules in Australia, but Certified mail in US cannot be insured. Registered mail can.

 

I'm not suggesting sending the ring on first try...I'm saying send a letter asking what to do. LAST thing you want to do is deliver the ring into the unknown without it being expected!

 

I'm also not sure if precious metals and gems are insurable by post in any matter.

Edited by cle-guy
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