Please be aware of your shopping on board

[Orator]

I'm not suggesting sending the ring on first try...I'm saying send a letter asking what to do. LAST thing you want to do is deliver the ring into the unknown without it being expected!

 

I'm also not sure if precious metals and gems are insurable by post in any matter.

 

Your suggestion makes sense.

[aimee]

When I first contacted they said they would ship the diamond under their company account and to expect email confirmation . Then they stopped contacting me . So I would only send a letter first . The company policy said the would ship it ... And they have to give me a new ring because of the sizing issue I'm getting no where with them .....

 

 

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[Andy]

Hi Everyone,

 

To the OP, I'm sorry you had a negative experience. Other than 1 poor experience with a very inexpensive Celebrity logo item.... my experiences with Celebrity's onboard shops have been excellent, and never had a problem exchanging an item - though we've never had the occasion to ask for a refund.

 

I'm unsure what Celebrity's current exchange/return policy is, but I also suggest sending a letter to Celebrity's corporate headquarters in Miami. Perhaps they can discuss the matter with the folks who run the shops.

 

I wish you all the best in resolving your situation. Please let us know the outcome, and good luck !

[cl.klink]

I run stores, used to run exhibition shops and sold jeweler, some quite expensive. We held a "no return" policy and enforced it. One time had a lady buy a $5500 necklace, wore it to the opening gala (I saw her with it on), then wanted to return it the next day after showing off to her friends at the event. We stuck to our guns. She disputed the policy and charge with with Amex, and Amex allowed me to stick to my policy.

 

rules are rules.... Buyer Beware.

 

Completely agree. Caveat emptor. Find out the policy ahead of time.

 

- Joel

[rucruisn2]

I have to agree with the op on this one. You buy any jewelry at Bloomingdales, Nordstrom, they take it back without a question. Anything you buy should be returnable. I bought a bracelet in Jamaica, it fell apart, they took it back and refunded my money.

[need2bespoiled]

Up to a few years ago there were two different companies that held contracts to operate the shops. One group was contracted for the shops on Century Class and M Class ships. The second company operated the shops on the S Class ships. About a year or so ago the contract for the S Class ships was up for bids and the contract was awarded to the company that had been operating the shops on Century and M Class ships for many years. I was on Solstice at the time of conversion. It should be noted that the company running the shops hires their own staff and they are not Celebrity employees, even though they wear a Celebrity ID. The shops are pretty much the same as leased spots, such as Chanel or Louis Vuitton, in large department stores. Other leased operations include the Spa, Casino, Photo Studio and Art Auctions.

 

I know this is old but since our cruise in December of 2012 Celebrity has actually been running their own casinos, it's one area they have chosen NOT to consession out.

 

Happy sailing,

Jenna

[Orator]

I know this is old but since our cruise in December of 2012 Celebrity has actually been running their own casinos, it's one area they have chosen NOT to consession out.

 

Happy sailing,

Jenna

 

Thanks. Good to know that.

[cle-guy]

I have to agree with the op on this one. You buy any jewelry at Bloomingdales, Nordstrom, they take it back without a question. Anything you buy should be returnable. I bought a bracelet in Jamaica, it fell apart, they took it back and refunded my money.

 

Or you shop at the smaller boutiques more in line with concessioner stores on cruises ships that are at places like Las Olas Blvd in Fort Lauderdale or on Worth Avenue in Palm beach, which do generally have all sales final no refund polices.

 

The Big box stores have a lot more reason to allow for returns and exchanges, smaller stores, not so much. You never know what the customer has done with the item once it has left the shop, big stores can clearance them out and not feel a blip, smaller stores, clearancing an item that may have been previously used or not, but was removed from the store, can be a costly endeavor for.

 

I'm not saying the OP did this (actually it doesn't even sound like the OP actually bought anything but rather just happened to take notice of the policy) but you just never know what a customer did with an items. Maybe swapped gems, needed a battery for their similar watch, wanted the owners manual to make theirs at home complete to sell on e-bay, or maybe swapped a genuine item for a knock off item...Or you take it back then resell it as new to the next customer who comes back and says hey this necklace is kinked, or look, theres a piece of hair in the chain, or why is there a smudge of makeup on the gem, someone clearly has used this, I want a discount on it now....

 

Small stores just can't deal with all the minutia that needs dealt with with high-end return items. We always get screwed by the customer with returns and tend not to realize it till day after the customer has gone. So we institute all sales final policies. Mine are on front door, at cash wrap, printed on receipt and printed on the credit card signature slip.

[rucruisn2]

Even smaller jewelry stores take returns. Case in point, several years ago before we lived in Florida, we were here on vacation and my DH bought me a very expensive eternity band. We weren't sure about the jeweler, or if it was a good price. He told us, take it home, have it appraised, check it, and for ANY reason, he would refund our money within 30 days. He made himself a customer for life, and I have referred many friends to him.

Edited July 6, 2014 by rucruisn2

[d4m]

Not a watch, but I had no trouble returning a shirt, for a refund, on the Constellation a few weeks ago. ;)

 

You are fortunate. My sister bought two bracelets on the Connie in May. Discovered that day that they were both broken. Took back to the man who called himself the" manager" andh e told her all he could do was exchange them. Turned out that each and every bracelet like hers was broken and he finally did give her the refund..

[cle-guy]

Even smaller jewelry stores take returns. Case in point, several years ago before we lived in Florida, we were here on vacation and my DH bought me a very expensive eternity band. We weren't sure about the jeweler, or if it was a good price. He told us, take it home, have it appraised, check it, and for ANY reason, he would refund our money within 30 days. He made himself a customer for life, and I have referred many friends to him.

 

Something else to consider, Brick and Mortar stores often rely on repeat business, cruise line concessionaires, basically count on seeing each customer once, then we realize these stores are rip offs. :D They are totally in the business to take advantage of impulse buys, and not have to see the customer again. they get 1 chance to get a purchase in most circumstances and that's that.

[teecee60]

Different stores have different return/exchange policies. We've been burned in the past, so we always check the store's policies before we buy.

 

Something else to consider, Brick and Mortar stores often rely on repeat business, cruise line concessionaires, basically count on seeing each customer once, then we realize these stores are rip offs. :D They are totally in the business to take advantage of impulse buys, and not have to see the customer again. they get 1 chance to get a purchase in most circumstances and that's that.

 

 

A couple of excellent responses...

 

 

I just can NOT believe that these threads keep popping up. :confused:

 

Get out your flamethrowers folks, 'cause here it comes...

 

Unless it's a sentimental souvenir to remind you of your cruise...

 

OR an emergency replacement for an item that you forgot, or was lost/stolen...

 

You have to be totally completely and utterly NUTS to buy ANYTHING on a cruise ship. ;)

 

Good grief, does no one understand the concepts of "operating expenses" and "overhead," or "captive audience" and "IMPULSE BUY." How much does a square foot of space on a cruise ship cost to build, man, and maintain, as opposed to one on land??? :rolleyes:

 

Enough with the complaints, it's nothing more than a lack of personal responsibility. :cool:

 

For those with more money than sense, please keep shopping and spending. You have my greatest appreciation for supporting the concessionaires... AND cruise line profit margins.

Edited July 6, 2014 by teecee60

[inforem]

A couple of excellent responses...

 

 

I just can NOT believe that these threads keep popping up. :confused:

 

Get out your flamethrowers folks, 'cause here it comes...

 

Unless it's a sentimental souvenir to remind you of your cruise...

 

OR an emergency replacement for an item that you forgot, or was lost/stolen...

 

You have to be totally completely and utterly NUTS to buy ANYTHING on a cruise ship. ;)

 

Good grief, does no one understand the concepts of "operating expenses" and "overhead," or "captive audience" and "IMPULSE BUY." How much does a square foot of space on a cruise ship cost to build, man, and maintain, as opposed to one on land??? :rolleyes:

 

Enough with the complaints, it's nothing more than a lack of personal responsibility. :cool:

 

For those with more money than sense, please keep shopping and spending. You have my greatest appreciation for supporting the concessionaires... AND cruise line profit margins.

 

After buying a piece of junk earring for my wife on a previous cruise we have decided to purchase nothing more than a soda onboard. The company running the shops could care less about the junk they sell. After many calls to CC, the retail company, charge card company (Credit card company my sea pass was tied to) the item was sent back. They paid the postage and eventually took the charge off as it was disputed immediately.

 

Buyer Beware as they have a captured audience…I'll have a coke please!!!!!

[Algebralovr]

We bought a few things in June on Equinox, although nothing quite so pricey - I think the most expensive item was a $30 bracelet. It was printed on the receipt all sales final.

 

My attitude is that if I want a piece of "junk jewelry" that catches my eye for a few $, no problem. If I want real gems, go to the local jewelry store that supports my community.

[rucruisn2]

I agreed with the OP that he should be allowed to return something. That being said, I too would never buy something onboard. Too overpriced and nothing I like more than my own money.

[frcia]

American Express has always found in favor of me instead of the merchant. Been a member since 1980.

Holland America and Celebrity have both been on the losing end.

[cle-guy]

American Express has always found in favor of me instead of the merchant. Been a member since 1980.

Holland America and Celebrity have both been on the losing end.

 

What I know happened in the case of my customer disputing the $5500 necklace, I believe Amex ended up giving the customer her money back and she got the necklace, but they never charged back my merchant account against it, they did this as a matter of good will towards THEIR customer and paid for it from their 23% interest they charge their customers that carry balances LOL.

 

The Card companies don't 100% of the time bill back the merchants, especially in these instances. I had her signature on the card receipt acknowledging the policy, there was nothing they could to to me as the merchant. They asked me to waive the policy, but I held my ground and they allowed me to.

[phoenix_dream]

Whether Celebrity should or should not offer refunds is pretty much irrelevant I think. I understand many companies do, and also see the other side presented as to why small companies may not be able to do so. Bottom line, it is up to the buyer to understand the policy before a purchase is made, and most especially for expensive purchases.

 

If you are told you can return, but are then denied when you try, then you have a valid beef with the company. If the merchandise you purchased is flawed in a way that would not be immediately noticeable and reasonably could be ascertained to have been that way when bought, then you are owed a refund in most cases (exceptions would be those marked something like 'all sales final' or 'as is'). Otherwise, if you didn't ask, and the policy is not to allow returns then you are out of luck and it is not the fault of the company. Often times in these cases companies may make exceptions, but they are not obligated to and we should not think less of them for following their policies, provided they are open and honest about them.

[Project_gal]

I know this is old but since our cruise in December of 2012 Celebrity has actually been running their own casinos, it's one area they have chosen NOT to consession out.

 

Happy sailing,

Jenna

 

Jenna

 

Thanks, I had not realised that.