RC giving us money!!!

[PompeySailor]

Ok here we go

Paid x2 deposits today of $1500 per cruise of which we thought

Was strange as we booked higher categories prior at $750.00

Basically $250 PP

We get contacted by our bank to say we have some weird activity going

On in our account..

After some investigation we find both $1500 deposits authorized

And x1 CREDIT for $1500 back in our account

Both cruises on account are at Purchased status and both balances reflect

$1500 being paid on both

 

Has the upgrade fairy turned into the free money fairy!!!:confused:

 

I know a few people have said there have been some RC IT issues

Let's hope money back to customers is a positive thing

 

On a serious note, has anyone experienced being credited money back:eek:

 

Happy Days

Edited May 17, 2014 by PompeySailor
Grammar

[Clarea]

Nope, never got any money back from Royal by mistake. Until now, I thought that was the one mistake their IT systems never made.

[PompeySailor]

Nope, never got any money back from Royal by mistake. Until now, I thought that was the one mistake their IT systems never made.

 

Agree we are not going to see the $1500, an error on their end for sure

But an interesting one which will be a 1st will let you know the outcome

Happy Days

[PompeySailor]

So the DW has been onto C&A for 30 mins or so

Very helpful, went through all 5 current bookings and they are baffled:rolleyes:

Bank say it is RC, RC say it is the bank

 

So here we have a 1st!!!! Over 9k saved , got 5 great deals, KSFx1 and BOGOHOx 3 and NCCx1 5 cruises at great rates in very nice suites

And $1500 from someone be it RC or Bank or the money fairy

 

What to do with the anonymous $1500.00 any suggestions?

Happy Days

[Loyal2RCCL]

RCCL's system has been screwed up since October. It's been randomly changing the cruise fares, port fees and taxes on bookings for no apparent reason... it's also been randomly refunding deposits, final payments and other charges like prepaid gratuities etc. If you really owe that $1500 for deposits, then you need to make sure RCCL doesn't cancel your booking for non-payment. Give it a few days to sort itself out and then call RCCL to make sure the correct funds are still on your bookings.

[griffy116]

Never gotten a dime back. I agree that it's the only mistake their system doesn't make.

[golf261]

So the DW has been onto C&A for 30 mins or so

Very helpful, went through all 5 current bookings and they are baffled:rolleyes:

Bank say it is RC, RC say it is the bank

 

So here we have a 1st!!!! Over 9k saved , got 5 great deals, KSFx1 and BOGOHOx 3 and NCCx1 5 cruises at great rates in very nice suites

And $1500 from someone be it RC or Bank or the money fairy

 

What to do with the anonymous $1500.00 any suggestions?

Happy Days

 

 

Did this get straightened out on its own, or have you contacted RCCL again? I noticed yesterday that I have had something similar happen to me.

[bouhunter]

KSFx1 and BOGOHOx 3 and NCCx1 5 cruises

 

I can't think of a better example of acronyms and abbreviations getting out of hand at cruisecritic...........

[Big_G]

Even when we've gotten a big refund, it's never come all at once.

 

 

Sent from my iPad using Tapatalk

[jticarruthers]

Didn't come out ahead on the deal but I did cancel a cruise last week.

 

Originally paid $750 deposit, was starting to get annoyed when almost a week went by with no "refund" on the card and then on Friday I got 3 refunds instead ...

 

For like $97.12, $423.52 and 229.36 .... which adds up to $750 but I have no idea how or why it came across as 3 transactions for those amounts ....

[Susie51]

There were a lot of initials used in this thread. I figured KSF and BOGOHO, but what is NCC?

[Clarea]

There were a lot of initials used in this thread. I figured KSF and BOGOHO, but what is NCC?

Next Cruise Certificate. A method to purchase an open booking on board a cruise to be used in booking a future cruise and get reduced deposit and on board credit.

Edited May 19, 2014 by clarea

[Merion_Mom]

Didn't come out ahead on the deal but I did cancel a cruise last week.

 

Originally paid $750 deposit, was starting to get annoyed when almost a week went by with no "refund" on the card and then on Friday I got 3 refunds instead ...

 

For like $97.12, $423.52 and 229.36 .... which adds up to $750 but I have no idea how or why it came across as 3 transactions for those amounts ....

 

In order: taxes & fees, cruise fare, noncommissionable cruise fare.

[Merion_Mom]

KSF = kids sail free?????

[njmomof2]

I also wouldn't go spending that $1500. With all of the IT glitches they have been experiencing, I'd want to wait until the system sorts itself out before I was sure that there was a money fairy. As long as I've been paying for things and using CCs, I have never seen the money fairy. It always belongs somewhere!

 

Give it a couple of days and then call again and have them check all deposits. If you owed $750/cabin deposits on each of the bookings, then you should make sure that it's paid. The system will catch up and the last thing you want is to have a reservation cancelled for non payment and you don't find out until much later on.

[jticarruthers]

Interesting though that they credit it as 3 lines, but only charge it as one ...

[Clarea]

Interesting though that they credit it as 3 lines, but only charge it as one ...

My guess, probably different departments at the company need to approve each portion.

[LauraLL]

Didn't come out ahead on the deal but I did cancel a cruise last week.

 

Originally paid $750 deposit, was starting to get annoyed when almost a week went by with no "refund" on the card and then on Friday I got 3 refunds instead ...

 

For like $97.12, $423.52 and 229.36 .... which adds up to $750 but I have no idea how or why it came across as 3 transactions for those amounts ....

 

This same thing happened to me. My refunds came in partial payments that added up correctly but the individual refund payments did not correlate to charges originally made. Very strange process they have going on right now.

[cruising to paradise]

We booked our E1 balcony North Atlantic TA for what we thought was a good price. We still owed$1300.00 . Saw a sale on our roll call ,the price went down to 1359.00 each, so called and got that quickly. We didn't owe the $1300.00 any longer and they owed us $120. IT mistake or.... The sale only lasted a few hours.

[PompeySailor]

I also wouldn't go spending that $1500. With all of the IT glitches they have been experiencing, I'd want to wait until the system sorts itself out before I was sure that there was a money fairy. As long as I've been paying for things and using CCs, I have never seen the money fairy. It always belongs somewhere!

 

Give it a couple of days and then call again and have them check all deposits. If you owed $750/cabin deposits on each of the bookings, then you should make sure that it's paid. The system will catch up and the last thing you want is to have a reservation cancelled for non payment and you don't find out until much later on.

all 3 reservations show payment

RC say all good there end

Just waitin on bank statement tomorrow

But looks like we are $1500 better off:)

[PompeySailor]

Did this get straightened out on its own, or have you contacted RCCL again? I noticed yesterday that I have had something similar happen to me.

All,good on RC end and I can see both $1500 payments on 2 of the cruises

Just waiting on checking back with bank tomorrow:)

[PompeySailor]

I can't think of a better example of acronyms and abbreviations getting out of hand at cruisecritic...........

Happy Days ( better than writing an essay ):D

[PompeySailor]

I also wouldn't go spending that $1500. With all of the IT glitches they have been experiencing, I'd want to wait until the system sorts itself out before I was sure that there was a money fairy. As long as I've been paying for things and using CCs, I have never seen the money fairy. It always belongs somewhere!

 

Give it a couple of days and then call again and have them check all deposits. If you owed $750/cabin deposits on each of the bookings, then you should make sure that it's paid. The system will catch up and the last thing you want is to have a reservation cancelled for non payment and you don't find out until much later on.

 

Totally agree Janet, am checking on a regular basis

Payment tab on both reservations shows as being paid

And balance reflects payments

So hopefully all will work out

Happy Days

[nelblu]

We're not that lucky. Hope the credit sticks and maybe you can share it with us. Ha,Ha!

[PompeySailor]

Proof of 1st $1500 paid and applied

 

 

 

Proof of 2nd $1500 paid and applied

 

 

So all looks good on RC end of things

Edited May 19, 2014 by PompeySailor