BCRose Posted May 18, 2014 #1 Share Posted May 18, 2014 I am trying to get into my reservation to book an excursion and reserve the Murano... and all that comes up is the contact us details...:confused: Is it just me? Link to comment Share on other sites More sharing options...
WestLakeGirl Posted May 18, 2014 #2 Share Posted May 18, 2014 I see you are new to Cruise Critic. welcome, you'll find that ther are posts nearly every weekend from other passengers who can't get parts of the Cekebrity website to function. It seems that they take it down every weekend for maintenance. It would be nice if there was some message to that effect on their homepage, but apparently they don't think that's necessary. Or they don't know how to do it Link to comment Share on other sites More sharing options...
Christine Frances Posted May 18, 2014 #3 Share Posted May 18, 2014 Working now:) Switch to Google Chrome if you have more problems Link to comment Share on other sites More sharing options...
OBX-Cruisers Posted May 18, 2014 #4 Share Posted May 18, 2014 Welcome to Celebrity................they seem to have been working on that site for months and never seem to get it to work or to at least work without major effort and consternation. I frequently find myself having to call in and trying to resolve issues or make bookings since the website is atrocious. This is "Modern Luxury" without Modern Communication Link to comment Share on other sites More sharing options...
BCRose Posted May 18, 2014 Author #5 Share Posted May 18, 2014 Thank-you! It is working now. It was strange, not the usual "sorry for the inconvenience the site is down for maintenance.." Instead I would try and access my reservation was redirected to the contact page... no matter what tab I clicked. LOL. Seems funny now.:rolleyes: Link to comment Share on other sites More sharing options...
Biker19 Posted May 18, 2014 #6 Share Posted May 18, 2014 Their (all of RCI) IT guys could do a lot better.:rolleyes: Link to comment Share on other sites More sharing options...
LilMsFoodie Posted May 18, 2014 #7 Share Posted May 18, 2014 when I log in this morning on the X website, it says I have no cruises scheduled. I did online check in earlier this week and have all my documents but this is disconcerting, to say the least. I'll try later today to see if it shows up. Otherwise I'll be on the phone to Costco. Cruise is in 3 wks. :eek: Link to comment Share on other sites More sharing options...
deliver42 Posted May 18, 2014 #8 Share Posted May 18, 2014 Both Celebrity and RCI are having problems. Their offices open at 9:00, so maybe it will be corrected at that time. Sundays seem to be a problem. Link to comment Share on other sites More sharing options...
Biker19 Posted May 18, 2014 #9 Share Posted May 18, 2014 Even ChoiceAir is messed up :rolleyes: Link to comment Share on other sites More sharing options...
steveweese Posted May 18, 2014 #10 Share Posted May 18, 2014 Website not working? That's strange! Link to comment Share on other sites More sharing options...
Rare hcat Posted May 18, 2014 #11 Share Posted May 18, 2014 (edited) 9:12 est NOT WORKING (in Part! ) We were checking our prices on the gen. part--that went Ok. But under MY CELEBRITY it said we have no booked cruises...are they kidding me? When we called it was too early--(they open on Sun. at nine), the recording told us we could go to their AWARD WINNING website. hahahahahahahahahaThat's chutzpah.. When we called back at 9 am, the Celeb rep just started laughing and said they could not get into anything either but assured us we were still booked and to try in about an hour. We are due to book our air and pr-cruise hotel tom. so hopefully we can see our res. on line sometime today! we were thinking of booking another cruise but will wait til this glitch periiod passes.. Yup: "This is "Modern Luxury" without Modern Communication " Edited May 18, 2014 by hcat Link to comment Share on other sites More sharing options...
Ginger27 Posted May 18, 2014 #12 Share Posted May 18, 2014 Okay, so I am not the only one. I also have no cruises showing. I put a 24 hour hold on a cabin....but it expired 1 hour ago. Link to comment Share on other sites More sharing options...
RickT Posted May 18, 2014 #13 Share Posted May 18, 2014 A new day a new website issue :p Two cruises booked including one fully paid, website says we have nothing booked :eek: Tried to add cruies back and get message saying to try later. Not worried, have copies of everything and from my experience this issue is nothing new. Seems like every weekend something gets screwed up. Time to go for a bike ride and grab some brunch. Will check back later in the week. Link to comment Share on other sites More sharing options...
gimletgal Posted May 18, 2014 #14 Share Posted May 18, 2014 I am continually amazed that anyone in the Celebrity IT department still has a job! This is an ongoing weekend problem. No one at Celebrity seems to really care that they have (probably) the worst web site in the history of cruising web sites. So sad that they continue to do nothing about it and their "fixes" just seem to make things worse. As everyone has said a gazillion times...thank God the on board experience is the complete opposite of the "site/Miami experience"!! :eek: Link to comment Share on other sites More sharing options...
richiab Posted May 18, 2014 #15 Share Posted May 18, 2014 Celebrity monitors these boards and often comments. Why are they not commenting on this ongoing problem. It is not very comforting when you have a fully paid booking and the web site says you have none. Link to comment Share on other sites More sharing options...
LilMsFoodie Posted May 18, 2014 #16 Share Posted May 18, 2014 (edited) They need to be building a new website from scratch and migrate there once it is functional. The current one has too many disjointed parts and has to be a nightmare to update. No different than many other websites. The volume must be huge as well. High volume can cause instability. Fix the damn thing! Edited May 18, 2014 by LilMsFoodie Link to comment Share on other sites More sharing options...
C 2 C Posted May 18, 2014 #17 Share Posted May 18, 2014 (edited) SNAFU All is normal at the IT department. Oops Sorry, we cannot process your request at the moment. Please try again later. Start Over Edited May 18, 2014 by ~Cruisenut~ Link to comment Share on other sites More sharing options...
Elaine0138 Posted May 18, 2014 #18 Share Posted May 18, 2014 (edited) there is a message on the UK site saying it will be down today until 5.00pm here in the UK which would be 12 noon in Miami Edited May 18, 2014 by Elaine0138 Link to comment Share on other sites More sharing options...
gimletgal Posted May 18, 2014 #19 Share Posted May 18, 2014 We're Sorry Site under maintenance We apologize for the inconvenience In an effort to better serve you, we are currently making enhancements to our site. We appreciate your patience during this time, and encourage you to return here shortly. Link to comment Share on other sites More sharing options...
C 2 C Posted May 18, 2014 #20 Share Posted May 18, 2014 "We're Sorry Site under maintenance We apologize for the inconvenience In an effort to better serve you, we are currently making enhancements to our site. We appreciate your patience during this time, and encourage you to return here shortly." just as I was putting a cabin on hold Link to comment Share on other sites More sharing options...
Rare hcat Posted May 18, 2014 #21 Share Posted May 18, 2014 Seems to be working ok now...6:05 est...ok from my tablet...have not tried our home computer But at least our cruises, deposits and fully paid for extras are back... not a techie but how does data appear and disappear and reappear due to maint or upgrading? Link to comment Share on other sites More sharing options...
Flipper133 Posted May 18, 2014 #22 Share Posted May 18, 2014 Hey...give them a go There are presently 5 jobs advertised for the IT Dept. Maybe they'll get lucky! U.S. Job Opportunities 5 Jobs Found Title Department Information Security Manager IT-Operations Senior Software Engineer IT Software Engineering IT Compliance Engineer IT-Operations IT Business Analyst IT-GBS-Corporate & Newbuild Senior Engineer IT Software Engineering Link to comment Share on other sites More sharing options...
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