icat2000 Posted June 23, 2014 #26 Share Posted June 23, 2014 Do they have a facebook page. You could post your concerns on. I was used facebook to highlight my problems and within 20 mins I had a phone call. Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted June 23, 2014 #27 Share Posted June 23, 2014 Try to take the matter further up the chain, to express your dissatisfaction - If the TA belongs to a group, report to head office. Write to the cruiseline. This should be a happy time for you, as you plan your cruise! Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted June 23, 2014 #28 Share Posted June 23, 2014 Try to take the matter further up the chain, to express your dissatisfaction - If the TA belongs to a group, report to head office. Write to the cruiseline. This should be a happy time for you, as you plan your cruise! Agree, check with the cruise line at least. :D Link to comment Share on other sites More sharing options...
Rare cheznandy Posted June 23, 2014 #29 Share Posted June 23, 2014 Deb, sorry to hear your having problems with your booking. Think its time for a coffee and catch up.:p Chez xx Link to comment Share on other sites More sharing options...
angelwingsflys Posted June 26, 2014 Author #30 Share Posted June 26, 2014 Just in case anyone is wanting to know ,. what has happened ,The mandatory costs and their fee would take all of the deposit ($1,000 each ). Since it is a package deal.. It appears that the deposit to Carnival is $330,since they have a bulk bookings for the agent. So will just have to stay where it is for the time being. Lesson learnt ,will be keeping my fingers crossed, and next time I will not go with my first choice again! :( Cheers Deb Link to comment Share on other sites More sharing options...
angelwingsflys Posted June 26, 2014 Author #31 Share Posted June 26, 2014 [YOUTUBE][/YOUTUBE] Deb, sorry to hear your having problems with your booking. Think its time for a coffee and catch up.:p Chez xx Hi Chez ,yes time for coffee! Ring me when you are available::) can't find your number.... Cheers Deb Link to comment Share on other sites More sharing options...
Billy and Charlie's Mum Posted June 27, 2014 #32 Share Posted June 27, 2014 An interesting point to ponder. We booked another cruise yesterday direct with Princess (again) as I am over dealing with TA's in Australia. When a TA changes a booking in any way Princess does not charge them to do so. The $100 penalty that some agents charge for doing so is exorbitant IMHO. It takes a few minutes to get onto Princess and change the details. These agents need to stop and think what damage that is doing to their industry. Link to comment Share on other sites More sharing options...
icat2000 Posted June 27, 2014 #33 Share Posted June 27, 2014 I would push them to release you without penalty. Afterall, its them who have NOT provided the service. Just keep going up the foodchain. Link to comment Share on other sites More sharing options...
rkmw Posted June 27, 2014 #34 Share Posted June 27, 2014 I would push them to release you without penalty. Afterall, its them who have NOT provided the service. Just keep going up the foodchain. i think they would have in their t&c any transfer might be classed as a cancellation thats why there's fees involved Link to comment Share on other sites More sharing options...
icat2000 Posted June 27, 2014 #35 Share Posted June 27, 2014 (edited) i think they would have in their t&c any transfer might be classed as a cancellation thats why there's fees involved Well they can just swallow that for their very very very downright awful service. Personally, I would be naming and shaming this lot on social media. Pretty, sure someone in management can wave that if they really want too. I guess they don't give a toss! Edited June 27, 2014 by icat2000 Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted June 27, 2014 #36 Share Posted June 27, 2014 (edited) Just in case anyone is wanting to know ,. what has happened ,The mandatory costs and their fee would take all of the deposit ($1,000 each ). Since it is a package deal.. It appears that the deposit to Carnival is $330,since they have a bulk bookings for the agent. So will just have to stay where it is for the time being. Lesson learnt ,will be keeping my fingers crossed. Cheers Deb I am glad that they finally responded, even if it wasn't good news. Perhaps, as you say, the lesson is learnt and they will not get your custom again but in the meantime, at least you have found out that you are definitely booked and will go ahead with the trip.:D Edited June 27, 2014 by MicCanberra Link to comment Share on other sites More sharing options...
stki Posted June 27, 2014 #37 Share Posted June 27, 2014 An interesting point to ponder. We booked another cruise yesterday direct with Princess (again) as I am over dealing with TA's in Australia. When a TA changes a booking in any way Princess does not charge them to do so. The $100 penalty that some agents charge for doing so is exorbitant IMHO. It takes a few minutes to get onto Princess and change the details. These agents need to stop and think what damage that is doing to their industry. I too have been booking directly with Princess (after checking prices in the US) I must say the prices here have been better, but what I am most impressed about is how easy it is to amend your booking for price drops & even cabin changes. We had 2 drops on our Japan cruise a few months ago & no problems when I called Princess Aust. I keep all my bookings in Saved cruises & check daily to see if there is a drop. Even today I saw a cheaper price for the 5 day cruise we booked in Dec, & was able to upgrade from Inside to balcony for $129pp more. Cheers Tanya Link to comment Share on other sites More sharing options...
angelwingsflys Posted June 28, 2014 Author #38 Share Posted June 28, 2014 I am glad that they finally responded, even if it wasn't good news. Perhaps, as you say, the lesson is learnt and they will not get your custom again but in the meantime, at least you have found out that you are definitely booked and will go ahead with the trip.:D Hi Everyone , The moral to this story is don't book thru the 1st cruise agent you come across I think I have got my message out there now ! Cheers Deb Link to comment Share on other sites More sharing options...
angelwingsflys Posted June 28, 2014 Author #39 Share Posted June 28, 2014 Hi Everyone , Just booked a family cruise with my son,daughter and spouses ,plus my 2 grandsons. 7 people in 3 cabins it's about time they get the chance to enjoy a cruise like I do:D:D.... booked them all thru Celebrity this time ,hopefully less stressful. Cheers Deb Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted June 28, 2014 #40 Share Posted June 28, 2014 Hi Everyone , Just booked a family cruise with my son,daughter and spouses ,plus my 2 grandsons. 7 people in 3 cabins it's about time they get the chance to enjoy a cruise like I do:D:D.... booked them all thru Celebrity this time ,hopefully less stressful. Cheers Deb I am glad you have moved on and can have a great family cruise. Enjoy.:D Link to comment Share on other sites More sharing options...
Billy and Charlie's Mum Posted June 29, 2014 #41 Share Posted June 29, 2014 I too have been booking directly with Princess (after checking prices in the US) I must say the prices here have been better, but what I am most impressed about is how easy it is to amend your booking for price drops & even cabin changes. We had 2 drops on our Japan cruise a few months ago & no problems when I called Princess Aust. I keep all my bookings in Saved cruises & check daily to see if there is a drop. Even today I saw a cheaper price for the 5 day cruise we booked in Dec, & was able to upgrade from Inside to balcony for $129pp more. Cheers Tanya This is why we have been booking with Princess direct. (if it is cheaper than booking with our TA in the US) Price drops - no problem, booking changes - no problem, shareholders OBC - instant .... you get to talk to someone straightaway and it is done. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted June 29, 2014 #42 Share Posted June 29, 2014 This is why we have been booking with Princess direct. (if it is cheaper than booking with our TA in the US) Price drops - no problem' date=' booking changes - no problem, shareholders OBC - instant .... you get to talk to someone straightaway and it is done.[/quote'] I tend to mix and match depending on who is offering the best overall package and perks along with service. So some are with an overseas TA, some are with an Aussie TA and others we go direct.:D Link to comment Share on other sites More sharing options...
Billy and Charlie's Mum Posted June 29, 2014 #43 Share Posted June 29, 2014 I tend to mix and match depending on who is offering the best overall package and perks along with service. So some are with an overseas TA, some are with an Aussie TA and others we go direct.:D I would book with an Aussie TA but everytime I find one that gives OBC, doesn't charge for Credit card transactions, and price matches with no penalty.... they up and leave. The last two cruises were with a company in Perth but the TA I have been dealing with left and the manager took over the bookings..... talk about a balls up. I am over the TA's until I can find a good one that will stay (hopefully) I will book with Princess. Link to comment Share on other sites More sharing options...
Johhno Posted June 29, 2014 #44 Share Posted June 29, 2014 Same here. Have been booking direct with Princess for ages ,now have a direct phone number for a cruise holiday planner at Mount st Sydney. Gave up on our local TA's long time ago. Cheers Johhno. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now