Prefdavid Posted September 16, 2014 #1 Share Posted September 16, 2014 Just received an email from Azamara with the above title. The message states:- I'm Nicole Lukacs and I will be serving as your loyal Le Club Voyage Ambassador. You may have received the earlier email outlining the Le Club Voyage programme changes. If you missed it, our updated loyalty programme will be rolling out in January 2015 and will include great rewards such as $199 stateroom upgrades, complimentary nights, and more. As your first-ever dedicated loyalty ambassador, I'll be your personal point of contact for all things Le Club Voyage. I'm here to listen, gather feedback, and work to further improve the loyalty programme based on your interests. I'll be in touch monthly through our e-newsletter, and will reach out separately to share special announcements, such as a Le Club Voyage members voyage that will be filled with exclusive events and activities for our loyal guests. Stay tuned for future announcements. I see this as the beginning of our wonderfully loyal relationship. However there's no email address nor phone number to contact the lovely Nicole, so how she's going to listen and gather feedback is a bit of a mystery. :confused: Link to comment Share on other sites More sharing options...
dln929 Posted September 16, 2014 #2 Share Posted September 16, 2014 (edited) I hope her attention to detail improves as she settles into her new job. Here's the link she forgot to insert: http://www.azamaraclubcruises.com/our-ships/le-club-voyage/contact-us I was interested in what skill sets she's bringing to the table given the prickliness of the current Le Club Voyage situation so I pulled up her business profile on LinkedIn. I wish Nicole the best of luck and much success as our new ambassador. https://www.linkedin.com/pub/nicole-lukacs/b/637/984 Edited September 16, 2014 by dln929 Link to comment Share on other sites More sharing options...
Haworth Posted September 16, 2014 #3 Share Posted September 16, 2014 Just received an email from Azamara with the above title. The message states:- I'm Nicole Lukacs and I will be serving as your loyal Le Club Voyage Ambassador. You may have received the earlier email outlining the Le Club Voyage programme changes. If you missed it, our updated loyalty programme will be rolling out in January 2015 and will include great rewards such as $199 stateroom upgrades, complimentary nights, and more. As your first-ever dedicated loyalty ambassador, I'll be your personal point of contact for all things Le Club Voyage. I'm here to listen, gather feedback, and work to further improve the loyalty programme based on your interests. I'll be in touch monthly through our e-newsletter, and will reach out separately to share special announcements, such as a Le Club Voyage members voyage that will be filled with exclusive events and activities for our loyal guests. Stay tuned for future announcements. I see this as the beginning of our wonderfully loyal relationship. However there's no email address nor phone number to contact the lovely Nicole, so how she's going to listen and gather feedback is a bit of a mystery. :confused: David I have just received a simmilar E Mail from the same lady In mine you can click a box "questions to E Mail" and it gives the information shown Monday - Friday08:30 a.m. - 20:00 p.m.Saturday09:00 a.m. - 18:00 p.m.Sunday10:00 a.m. - 17:00 p.m.Telephone0844 493 4016Fax01932 820286EmailPre-Departure Issues: CustomerServiceUK@AzamaraClubCruises.com Post-Departure Issues: CustomerRelationsUK@AzamaraClubCruises.comGuests with Disabilities and Special Needs:Monday - Friday9:00 a.m. - 7:00 p.m.Telephone08444 170 258. option 4Fax01932 820 603Emailspecalistservicesuk@azamaraclubcruises.comWebsiteAzamaraClubCruises.com/life-onboard/special-needs Le Club Voyage Le Club Voyage Contact InformationMonday - Friday9:00 a.m. - 8:00 p.m. ESTSaturday10:00 a.m. - 3:00 p.m. ESTSundayClosedEmailleclubvoyageuk@azamaraclubcruises.com My E Mail does have the below phone number: 0844 493 6002 John Link to comment Share on other sites More sharing options...
HudandPug Posted September 16, 2014 #4 Share Posted September 16, 2014 Brave woman! Mr Pimentel credited all the changes to her. Yvonne:) Link to comment Share on other sites More sharing options...
pacheco18 Posted September 16, 2014 #5 Share Posted September 16, 2014 Here is the language that was omitted: I understand that many of you are terribly unhappy with the latest changes to our loyalty program and we are working on making adjustments right now in response to the feedback we have received from you, our most loyal customers. Stay tuned. We have been listening." Link to comment Share on other sites More sharing options...
Spursgirl Posted September 16, 2014 #6 Share Posted September 16, 2014 I laughed when I received the communication as it was addressed to 'Dear Ann ' Was it meant for you I wonder UKtog? Will Azamara ever get their act together? Link to comment Share on other sites More sharing options...
Phxazzcruisers Posted September 16, 2014 #7 Share Posted September 16, 2014 We have sailed over 13 times with Azamara and did not receive any email..... Link to comment Share on other sites More sharing options...
Rare uktog Posted September 16, 2014 #8 Share Posted September 16, 2014 I laughed when I received the communication as it was addressed to 'Dear Ann ' Was it meant for you I wonder UKtog? Will Azamara ever get their act together? Now that explains why we have not even had the communication :) Link to comment Share on other sites More sharing options...
Katie H Posted September 16, 2014 #9 Share Posted September 16, 2014 I never receive any emails from Azamara. Link to comment Share on other sites More sharing options...
tgg Posted September 16, 2014 #10 Share Posted September 16, 2014 After 16 Azamara cruises, the most recent a B2B last month, I thought we'd receive an email. NOPE. I expect our next cruise will not be on Azamara. Link to comment Share on other sites More sharing options...
Prefdavid Posted September 16, 2014 Author #11 Share Posted September 16, 2014 Appreciate the responses from people who've also received this advising how to contact via the generic route. :) I had noticed that link but I would have thought if Nicole really wants to engage with her loyal Le Club Voyage members then a bit of real personalisation would help, like her business email address, unless all emails to leclubvoyageuk@azamaraclubcruises.com are going to go directly into her Inbox. :confused: You could argue this is just semantics but as I'm now on first name email terms with the UK MD, who's been responsive and courteous when we've corresponded, I'd hope anyone who states "I'll be your personal point of contact for all things Le Club Voyage" will be a lot less impersonal. I too wish her every success in this role but first impressions really do matter. Link to comment Share on other sites More sharing options...
kikki21 Posted September 16, 2014 #12 Share Posted September 16, 2014 I also received the email and I've also received other Azamara emails too, since we only sailed for the first time on Azamara this year that's fine, we keep looking for the best value cruises! :) Link to comment Share on other sites More sharing options...
pacheco18 Posted September 16, 2014 #13 Share Posted September 16, 2014 (edited) No wonder Azamara is confused about loyalty. Someone who cruised ONCE gets the email and someone who has cruised THIRTEEN times does not. Azamazing. Edited September 16, 2014 by pacheco18 Link to comment Share on other sites More sharing options...
scorpio123456 Posted September 16, 2014 #14 Share Posted September 16, 2014 I have not recieved email re Le Club Voyage Ambassador. That said never recieve emails though signed up many times. Link to comment Share on other sites More sharing options...
greeneg Posted September 16, 2014 #15 Share Posted September 16, 2014 Actually, Nicole is Siri's sister......:) Ed Link to comment Share on other sites More sharing options...
G2G Posted September 16, 2014 #16 Share Posted September 16, 2014 As usual no email sent to me, registered every time I sail with them (10 times). :( Link to comment Share on other sites More sharing options...
HudandPug Posted September 16, 2014 #17 Share Posted September 16, 2014 No email. I have had a couple, one was my membership numbers for LCV and another was this telling me my perks :( all gone now, no gift came anyway. The lass that signed this, Erica, do you think she has gone too? Thank you for contacting Azamara Club Cruises. We apologize for the delay of our response and appreciate the opportunity to assist you. We have confirmed both loyalty numbers below, and yes, you are correct. Welcome to the Explorer level of Le Club Voyage! You are now entitled to the following onboard benefits: A bottle of champagne on arrival, compliments of the Captain Welcome to the Explorer- level gift after your first voyage (shipped to your home after the voyage) Private Explorer- member cocktail party with senior offices and staff One complimentary bag of laundry (dry cleaning excluded) per week per stateroom 150 minutes free Internet service 15% savings on Signature Spa Treatments Savings for booking future voyages while onboard Le Club voyage onboard party We hope this information is helpful. Thank you for choosing Azamara Club Cruise. We look forward to welcoming you onboard. Sincerely, Erica Young Le Club Voyage Consultant | Azamara Club Cruises However, I have had at least 2, possibly 3, of those 2015 brochures, non of which I requested. So maybe I will get a snail mail version of the email ;) Yvonne Link to comment Share on other sites More sharing options...
Redtravel Posted September 16, 2014 #18 Share Posted September 16, 2014 You just can't make this stuff up. I have not received the illustrious email. I am not surprised. If this was a comedy, I would laugh. If this was a tragedy, I would cry. Your call: should I laugh or cry? Link to comment Share on other sites More sharing options...
munch1 Posted September 16, 2014 #19 Share Posted September 16, 2014 I have not recieved email re Le Club Voyage Ambassador. That said never recieve emails though signed up many times. We too never receive any emails from Azamara. Have done number of cruises with them and registered numerous times !!! Each time we get a thank you for registering , but after that , nothing. In fact just called the US/Canada LCV telephone # and representative I spoke to said they would add us to the list !!! We will see what happens this time !!! Perhaps they are using the ships internet and having problems connecting !!! LOL !! Link to comment Share on other sites More sharing options...
hapicruisin Posted September 16, 2014 #20 Share Posted September 16, 2014 We too never receive any emails from Azamara. Have done number of cruises with them and registered numerous times !!! Each time we get a thank you for registering , but after that , nothing. !! Same here. Must have registered about 20+ times over the years but still nothing. Hapicruisin Link to comment Share on other sites More sharing options...
ikelmay Posted September 16, 2014 #21 Share Posted September 16, 2014 The lack of emails to me wouldn't normally be an issue, but it did just dawn on me that every other cruise line we sail with keeps us updated with specials and offers, including Celebrity. Why then is it so difficult to successfully register with Azamara, if only to be kept informed of the changes to their product? Link to comment Share on other sites More sharing options...
BBMacLaird Posted September 16, 2014 #22 Share Posted September 16, 2014 The LCV ambassador announcement seems to be rolling out in batches. I received mine @ 1:25pm California time and the East Coast got theirs earlier. And if I may say so, please do give Nicole a chance to prove how valuable she'll be to you with all your LCV questions. Link to comment Share on other sites More sharing options...
dln929 Posted September 16, 2014 #23 Share Posted September 16, 2014 I hope her attention to detail improves as she settles into her new job. Here's the link she forgot to insert: http://www.azamaraclubcruises.com/our-ships/le-club-voyage/contact-us I was interested in what skill sets she's bringing to the table given the prickliness of the current Le Club Voyage situation so I pulled up her business profile on LinkedIn. I wish Nicole the best of luck and much success as our new ambassador. https://www.linkedin.com/pub/nicole-lukacs/b/637/984 I am going to have to eat my words because, as Bonnie just mentioned, the e-mails are going out in batches and I've just gotten mine. And no, Nicole did NOT forget to leave off contact information so my apologies to her for assuming, based on the OP info, that she did. My e-mail has easy links for info on LCV and correspondence. And yes, while it is a generic address for LCV, I don't suppose it's any great hardship to put in the subject line "to the attention of Nicole." I see that Nicole graduated from the wonderful Jesuit college of Loyola in Chicago so I have great hopes that she will do well for those of us who love Azamara and wish to see it pull its shore side operations up to muster. If ship and shore were equally stellar there's no telling what Azamara could do. ;) Link to comment Share on other sites More sharing options...
BBMacLaird Posted September 16, 2014 #24 Share Posted September 16, 2014 I am going to have to eat my words because, as Bonnie just mentioned, the e-mails are going out in batches and I've just gotten mine. And no, Nicole did NOT forget to leave off contact information so my apologies to her for assuming, based on the OP info, that she did. My e-mail has easy links for info on LCV and correspondence. And yes, while it is a generic address for LCV, I don't suppose it's any great hardship to put in the subject line "to the attention of Nicole." I see that Nicole graduated from the wonderful Jesuit college of Loyola in Chicago so I have great hopes that she will do well for those of us who love Azamara and wish to see it pull its shore side operations up to muster. If ship and shore were equally stellar there's no telling what Azamara could do. ;) Thanks dln929 for your update. I'm glad you've received your announcement. Link to comment Share on other sites More sharing options...
BBMacLaird Posted September 16, 2014 #25 Share Posted September 16, 2014 All emails addressed to the LCV address are being monitored by our new LCV ambassador, Nicole. Link to comment Share on other sites More sharing options...
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