Phxazzcruisers Posted September 25, 2014 #1 Share Posted September 25, 2014 It is now 6:30 et on Thursday September 25th. We were all promised an announcement today about the Le Club Voyage Program. Please do not disappoint us again by promising an announcement that never happens when promised. Link to comment Share on other sites More sharing options...
3418ahl Posted September 25, 2014 #2 Share Posted September 25, 2014 Not even the least bit surprising.... Link to comment Share on other sites More sharing options...
Paulchili Posted September 25, 2014 #3 Share Posted September 25, 2014 +1 I am leaving for our cruise in AM and am anxiously awaiting the news. I hope it won't be 6 months in coming, like the last one :D Link to comment Share on other sites More sharing options...
Willow1686 Posted September 25, 2014 #4 Share Posted September 25, 2014 +1I am leaving for our cruise in AM and am anxiously awaiting the news. I hope it won't be 6 months in coming, like the last one :D I am very far from being a cheer leader for Azamara but even I did not expect that there would be no statement issued, notwithstanding the promise to do so.i do hope that something will come through for you, paulchilli! Link to comment Share on other sites More sharing options...
ikelmay Posted September 25, 2014 #5 Share Posted September 25, 2014 (edited) An incredible niche cruise line with exceptional staff and service on board, but let down by shoreside operations that just seem to continually drop the ball. This is a golden opportunity for shoreside management to try and restore faith in their support services. Don't let this one pass you by. ETA: You don't have to be a genius to forecast that if Azmaara promise a newsletter by Thursday and it doesn't appear, when it finally comes out with reasonably good news, the response will be "better late than never". Don't give specific forecasts if you can't meet them. Edited September 25, 2014 by ikelmay Link to comment Share on other sites More sharing options...
BBMacLaird Posted September 26, 2014 #6 Share Posted September 26, 2014 Please be patient with us just a little bit longer. Our plans were to send out the first Le Club Voyage monthly e-newsletter today, but turns out it is not quite ready for its debut. It has been held up in design. But do be patient...you will not be sorry. We now expect it no later than Monday. Link to comment Share on other sites More sharing options...
deise17311 Posted September 26, 2014 #7 Share Posted September 26, 2014 (edited) But Monday is not today and it was promised today., just give us the info we want, are the perks changing back or not...STOP THE MARKETING SPIN AND STOP INSULTING US WITH BS!!! Edited September 26, 2014 by deise17311 Link to comment Share on other sites More sharing options...
Merriem Posted September 26, 2014 #8 Share Posted September 26, 2014 But Monday is not today and it was promised today., just give us the info we want, are the perks changing back or not...STOP THE MARKETING SPIN AND STOP INSULTING US WITH BS!!! Well said. I had Azamara booked for New Zealand 2016, but after following this thread switched to Oceania. It just is not good business to neck customers around. Link to comment Share on other sites More sharing options...
Rare Texed Posted September 26, 2014 #9 Share Posted September 26, 2014 We now expect it no later than Monday. I noticed you did not say WHICH Monday! :rolleyes::cool::D:D:D:p Link to comment Share on other sites More sharing options...
munch1 Posted September 26, 2014 #10 Share Posted September 26, 2014 I noticed you did not say WHICH Monday! :rolleyes::cool::D:D:D:p Or year !!! 🙊 Link to comment Share on other sites More sharing options...
ellbon Posted September 26, 2014 #11 Share Posted September 26, 2014 I noticed you did not say WHICH Monday! :rolleyes::cool::D:D:D:p go Texed go! Link to comment Share on other sites More sharing options...
ellbon Posted September 26, 2014 #12 Share Posted September 26, 2014 the notice was well posted by Bonnie that it would be today.. seems yet again they company did not follow thru.. meanwhile even my travel agent knew it was today. so what is the real problem[/color] Link to comment Share on other sites More sharing options...
Andy Posted September 26, 2014 #13 Share Posted September 26, 2014 (edited) Please be patient with us just a little bit longer. Our plans were to send out the first Le Club Voyage monthly e-newsletter today, but turns out it is not quite ready for its debut. It has been held up in design. But do be patient...you will not be sorry. We now expect it no later than Monday. Thanks for the update Bonnie. Wish we knew why there's such an aversion to breaking news with us, as whatever the plans are, they must be formalized by now. This forum has some of your most passionate and loyal cruisers on the 'net, so it would have been nice to give us a preview of what's to come. At any rate, if we must wait another few days, so be it. I'm keeping my fingers crossed for Monday, but please don't ask me to hold my breath... because I'm not doing it :). Have a good weekend. Edited September 26, 2014 by Host Andy Link to comment Share on other sites More sharing options...
HudandPug Posted September 26, 2014 #14 Share Posted September 26, 2014 Just sticking my beak in, I have not paid the deposit on my river cruise yet so still watching. First - the delay on the newsletter is probably because they made changes at the last minute and some numpty did not realise it's not that easy to change a whole newsletter once set out. Commonly overlooked by marketing departments who only focus on their bit, content. Lastly - Given we live in an electronic communication age and evidenced by the emails and FB/other sites of everyone inc cruise lines, they know this is the way it is! The printed version does not have to be exactly the same format as the online published one. The glossy is usually bandwidth heavy due to its layout and the need for 'locked' structure. News flashes such as the original announcement was released so ?? Better that a fast version is developed before the glossy one and that way deadlines will always be achieved in one media at least. Yvonne Link to comment Share on other sites More sharing options...
Spursgirl Posted September 26, 2014 #15 Share Posted September 26, 2014 Please be patient with us just a little bit longer. Our plans were to send out the first Le Club Voyage monthly e-newsletter today, but turns out it is not quite ready for its debut. It has been held up in design. But do be patient...you will not be sorry. We now expect it no later than Monday. Bonnie, Thank you for updating us. You are in an invidious position and your candour is appreciated. BUT, this is a terribly lame excuse. It is perfectly possible that the design of the newsletter is not quite perfect and so not ready to distribute. However there is nothing to preclude Azamara releasing the information that was scheduled for Thursday.:confused: Don't management understand that we so want them to deliver but these continual boobs lead them to be flamed. Your hint though that we won't be sorry at least allows me to remain positive. Link to comment Share on other sites More sharing options...
Prefdavid Posted September 26, 2014 #16 Share Posted September 26, 2014 Please be patient with us just a little bit longer. Our plans were to send out the first Le Club Voyage monthly e-newsletter today, but turns out it is not quite ready for its debut. It has been held up in design. But do be patient...you will not be sorry. We now expect it no later than Monday. Appreciate the update Bonnie but surely someone in Azamara must have known well before now that this update was not going to be made as promised and as soon as that was known it would have been advisable to tell everyone, rather than (as in the case of the UK) the day after. I've always told my sales team to honour their commitments, especially with regards to timing but if for any reason it proves impossible to do so, they must advise the client IMMEDIATELY they know there is a problem. Link to comment Share on other sites More sharing options...
pacheco18 Posted September 26, 2014 #17 Share Posted September 26, 2014 On quest now They distributed glossy handout in every cabin touting the new "improved" lcv benefits. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
geocruiser Posted September 26, 2014 #18 Share Posted September 26, 2014 On quest now They distributed glossy handout in every cabin touting the new "improved" lcv benefits. Sent from my iPhone using Forums mobile app Is the hand out with the update one from the new "improved" or the first improved one? Link to comment Share on other sites More sharing options...
Lottie A Posted September 26, 2014 #19 Share Posted September 26, 2014 So Laraine, if its the updated LCV changes, can you tell us what those changes are please? I am guessing they may be tweaked again for the Monday announcement but it would be interesting to know the broad brush of the changes now. And I hope your having a great cruise on Quest. Has Azamara Shore side not learnt anything? I know a very professional marketing person who's mantra is always "under promise but then over deliver". Link to comment Share on other sites More sharing options...
nordski Posted September 26, 2014 #20 Share Posted September 26, 2014 Just sticking my beak in, I have not paid the deposit on my river cruise yet so still watching. First - the delay on the newsletter is probably because they made changes at the last minute and some numpty did not realise it's not that easy to change a whole newsletter once set out. Commonly overlooked by marketing departments who only focus on their bit, content. Yvonne This post made me smile. One of my daughters is a Communications Officer at a very large institution and that's exactly her experience in a number of instances. Others insist: why it's only a SMALL change so, in their minds, it should be a small fix! :) Regardless, in the long run, it's the content of the announcement that matters. Link to comment Share on other sites More sharing options...
pacheco18 Posted September 26, 2014 #21 Share Posted September 26, 2014 Is the hand out with the update one from the new "improved" or the first improved one? It's the program we all object to Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
pacheco18 Posted September 26, 2014 #22 Share Posted September 26, 2014 HAs a revision been announced? Internet on board problematic Glad I have my free minutes. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
TERRIER1 Posted September 26, 2014 #23 Share Posted September 26, 2014 HAs a revision been announced? Internet on board problematic Glad I have my free minutes. Sent from my iPhone using Forums mobile app They delayed it to Monday Link to comment Share on other sites More sharing options...
kiawahdon Posted September 26, 2014 #24 Share Posted September 26, 2014 It's the program we all object to Sent from my iPhone using Forums mobile app Why would you hand out a glossy if changes (?) are hours/days away? Left hand-right hand syndrome. Link to comment Share on other sites More sharing options...
HudandPug Posted September 26, 2014 #25 Share Posted September 26, 2014 Why would you hand out a glossy if changes (?) are hours/days away? Left hand-right hand syndrome. Communication, maybe it's too bad to get a hold and wait command through ;) Sorry:o Link to comment Share on other sites More sharing options...
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