Dining room policy-I don't get it

[cbr663]

I once asked a very competent Hotel Manager (as was his rank at the time) why they are so reticent about enforcing dress code. His answer was very clear. He pointed out HAL is in the hospitality business and they are not in the business of fighting with their guests. He said those who are the worst offenders in ignoring the dress code or other rules are often belligerent and come looking for a fight. It is as though they are challenging the staff to make a comment to them.

 

A very belligerent person is often someone who would/could make a scene in a public space and it could be disturbing to other guests in the area. A confrontational person could even become physical. The crew/staff make reasoned choices and it is fine with me if those choices are left to those for whom it is a responsibility. Unless it is a matter of safety, people will wear what they choose and HAL will do about it what they wish.

 

 

 

Staff are judging passenger's personality traits based on appearance? This would certainly leave them open to allegations of bias and discrimination. This is most certainly not a reasoned approach and imo, questions the professional competence of the manager.

[navybankerteacher]

Staff are judging passenger's personality traits based on appearance? This would certainly leave them open to allegations of bias and discrimination. This is most certainly not a reasoned approach and imo, questions the professional competence of the manager.

 

A dining room manager who fails to try to determine the best approach to a potentially difficult passenger based upon that passenger's appearance (what other possible indicator could there be?) is not doing his job with the sort of sensitivity required. "Appearance" includes dress, demonstrated attitude and language.

 

While the dining room manager has an obligation to attempt to enforce the dress code, he has to know when to "stand down" - and that determination can only be made based upon "appearance".

[Lizzie68]

Staff are judging passenger's personality traits based on appearance? This would certainly leave them open to allegations of bias and discrimination. This is most certainly not a reasoned approach and imo, questions the professional competence of the manager.

 

Good point. In fact, the staff are condoning a form of bullying and discrimination. (Belligerant people get their own way, others get chastised).

[cbr663]

A dining room manager who fails to try to determine the best approach to a potentially difficult passenger based upon that passenger's appearance (what other possible indicator could there be?) is not doing his job with the sort of sensitivity required. "Appearance" includes dress, demonstrated attitude and language.

 

While the dining room manager has an obligation to attempt to enforce the dress code, he has to know when to "stand down" - and that determination can only be made based upon "appearance".

 

I have spent many years training senior managers in large organizations on the dangers of discrimination and bias on decision making. There is sound basis to "never judge a book by its cover."

[taxmantoo]

I have spent many years training senior managers in large organizations on the dangers of discrimination and bias on decision making. There is sound basis to "never judge a book by its cover."

 

In this case, the "cover" as you say is a "hat". Not really that difficult to judge. :rolleyes: The person is either wearing one or he isn't! Are you saying that the manager should refrain from saying anything because the person wearing the hat might not really be the type of person who usually wears a hat? :rolleyes:

[Host Walt]

The level of lack of decorum, vitriol, personal animus and other guidelines violations (at least 25 post removals) far exceeds the number of dress code violations we've seen on board.