SilvertoGold Posted October 4, 2014 #1 Share Posted October 4, 2014 (edited) Both of us received an emailed survey titled "We Value Your Opinion". It is in two parts, the first of which should take 30 - 35 minutes; the second part will be emailed later. Unfortunately the link won't open. We tried it in the "view as a web page" and on two browsers, but nothing. Anyone receive this and can you open it? Thanks a lot! Edited October 4, 2014 by SilvertoGold Link to comment Share on other sites More sharing options...
2ptu/000 Posted October 4, 2014 #2 Share Posted October 4, 2014 I couldn't open it either. I also tried two browsers. Link to comment Share on other sites More sharing options...
PROCRUISE Posted October 4, 2014 #3 Share Posted October 4, 2014 I couldn't open it either. I also tried two browsers. Perhaps "We Value Your Opinion" is just a PR gimmick! :) Link to comment Share on other sites More sharing options...
SilvertoGold Posted October 4, 2014 Author #4 Share Posted October 4, 2014 Perhaps "We Value Your Opinion" is just a PR gimmick! :) I hate to say this, but HAL seems to have SUCH problems with the internet! I will email the contact as noted. Link to comment Share on other sites More sharing options...
midcanada Posted October 4, 2014 #5 Share Posted October 4, 2014 I completed both parts of the survey. No problems opening the links. It is a VERY long survey! Link to comment Share on other sites More sharing options...
svalbard Posted October 4, 2014 #6 Share Posted October 4, 2014 I tried firefox and safari, neither worked. Link to comment Share on other sites More sharing options...
SilvertoGold Posted October 4, 2014 Author #7 Share Posted October 4, 2014 I completed both parts of the survey. No problems opening the links. It is a VERY long survey! What browser did you use? Link to comment Share on other sites More sharing options...
adrift@sea Posted October 4, 2014 #8 Share Posted October 4, 2014 (edited) I was able to complete Part 1 with no problems. In Part 2, I am only able to respond to the first two questions and then receive an error message. I sent an email last night reporting the problem. I initially opened in IE, then tried chrome and firefox. Also tried to open in safari. Edited October 4, 2014 by adrift@sea Link to comment Share on other sites More sharing options...
midcanada Posted October 4, 2014 #9 Share Posted October 4, 2014 I used IE 11 on my Surface tablet. (and I usually have lots of issues with this browser --no other browser is available for the Surface) Link to comment Share on other sites More sharing options...
Rare cbr663 Posted October 4, 2014 #10 Share Posted October 4, 2014 We received it and could open it but didn't complete it. We found the survey to be quite long and was requesting very detailed and specific information, much of which HAL should have already had. Link to comment Share on other sites More sharing options...
InTheWASide Posted October 4, 2014 #11 Share Posted October 4, 2014 What topics does it discuss? Fleet at present? Innovations for the future that would give hints as to Koningsdam? I know many people are hesitant about giving the full breakdown of surveys like this but what were the generalized themes Sent from my iPhone 6 using Forums Link to comment Share on other sites More sharing options...
hal lover Posted October 4, 2014 #12 Share Posted October 4, 2014 I got it also and it would not open. Strange... Link to comment Share on other sites More sharing options...
Rare cbr663 Posted October 4, 2014 #13 Share Posted October 4, 2014 It was asking very detailed information. When did you sail, month and year, how much you spent on each cruise, what destinations you sailed and on what ships. HAL should have already had this information, so why ask it again? It raised my red flags that this could have been a phishing attempt. The survey also asked about each individual ship in the fleet, whether you had heard of them and whether you have thought about sailing on them. Link to comment Share on other sites More sharing options...
Rare whogo Posted October 4, 2014 #14 Share Posted October 4, 2014 It is in two parts, the first of which should take 30 - 35 minutes; the second part will be emailed later. They would have to pay me before I would spend that long on a survey. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted October 4, 2014 #15 Share Posted October 4, 2014 As usual -- we didn't get any e-mails from HAL. Link to comment Share on other sites More sharing options...
Jazmyn49 Posted October 4, 2014 #16 Share Posted October 4, 2014 The survey would not open for us either - Internet Explorer or Chrome. I wonder how many replies they are getting and if they might notice that there aren't as many submitting the survey...... Link to comment Share on other sites More sharing options...
sppunk Posted October 4, 2014 #17 Share Posted October 4, 2014 A 30 minute survey? Good luck, HAL. Link to comment Share on other sites More sharing options...
Sharon in AZ Posted October 4, 2014 #18 Share Posted October 4, 2014 I did the survey, both parts, with no problems at all........plus it did not take the suggested length of time. I did not mind the questions at all but did have to look up some facts on my cruise log I've kept over the years. Link to comment Share on other sites More sharing options...
Water Log Posted October 4, 2014 #19 Share Posted October 4, 2014 I completed it. Did it on my iPad.it asked me to compare my last 2 cruises April 14 transatlantic princess emerald and may 14 qm2. There were a zillion questions.depending on your initial answers. Link to comment Share on other sites More sharing options...
cruz chic Posted October 4, 2014 #20 Share Posted October 4, 2014 They don't value me either. No survey. Link to comment Share on other sites More sharing options...
solocanadian Posted October 4, 2014 #21 Share Posted October 4, 2014 They don't value me either. No survey. Me neither. Perhaps we don't because we state what it's really like here, good or bad. Link to comment Share on other sites More sharing options...
KroozFoolz Posted October 4, 2014 #22 Share Posted October 4, 2014 Both DH and I received the survey email. I completed both parts. I was surprised to receive the survey as our only HAL cruise (so far ;)) was an Alaska cruisetour this past June, though perhaps our input was the type of information they were seeking as we have cruised on six different cruiselines over 28 cruises. It seemed to me they were evaluating different marketing approaches as well as perceptions of the different cruiselines. Link to comment Share on other sites More sharing options...
realnurse2 Posted October 4, 2014 #23 Share Posted October 4, 2014 I received the survey information but as others have stated, the window would not open! :o Link to comment Share on other sites More sharing options...
Hflors Posted October 5, 2014 #24 Share Posted October 5, 2014 I received the survey information but as others have stated, the window would not open! :o DITTO!!! Glad to hear this is happening to others. I thought it was just me. Link to comment Share on other sites More sharing options...
EagleRocker Posted October 5, 2014 #25 Share Posted October 5, 2014 I got the initial email and part 1 opened without problem using my iPad and Safari. Survey did take a while. Although I completed it almost a week ago, I never was sent the follow-up email with a link for part 2. Kind of annoying given the time and effort spent completing part 1. Oh well, maybe HAL didn't like that I indicated my most recent cruise was on Silversea and my next is on Celebrity, and decided "Forget her." Too bad, my husband and I are big HAL fans. Link to comment Share on other sites More sharing options...
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