quantum pax stitched up on bcn Dubai trip

[chrob]

Am on a cruise involving prepaid visas at some expense.... would I cancel because a show was not going to be performed or some activities cancelled? No. I'm on board for the ports of call. I missed a couple of shows on Oasis as their booking system was totally unfit for purpose so I bit the bullet.

 

As far as compensation goes that's really nice of RCL.... however..... Is a person in an inside cabin less inconvenienced than a person in a suite thereby getting less OBC as a result?

 

Totally agree. I have made the same point on several different threads and have emailed my TA and several other contacts in Rccl. Watch this space...

[mr walker]

Don't they know how the China people trashes the things? They are known as locust, nothing will survives after they leave. The ship will be so wore out, that is mind as well be 10 years older.

 

:eek: Really??? This gets my early vote as the most ridiculous thing posted on cc this year - I have heard many stories about Chinese travellers, but have never heard of them being descibed as locusts, presumably devouring the ship down to the water line :)

[jannandjohn]

:eek: Really??? This gets my early vote as the most ridiculous thing posted on cc this year -

I have heard many stories about Chinese travellers, but have never heard of them being descibed as locusts, presumably devouring the ship down to the water line :)

I am sure that any Chinese travelling on one of our legs, would be very offended..

I know of one on our 13th and 29th May roll that would be for sure...

 

Edited April 13, 2015 by jannandjohn

[LSSaqua]

Don't they know how the China people trashes the things? They are known as locust, nothing will survives after they leave. The ship will be so wore out, that is mind as well be 10 years older.

 

This post gave me a flashback to when I was in junior high and our state integrated the school system--- that's exactly what happened!

[jannandjohn]

This post gave me a flashback to when I was in junior high and our state integrated the school system--- that's exactly what happened!

what happened..??

[LSSaqua]

what happened..??

 

Some people can't take care of things and the schools took a beating.

[lovetocrusie9918]

I am sure that any Chinese travelling on one of our legs, would be very offended..

I know of one on our 13th and 29th May roll that would be for sure...

 

I am Chinese myself, but I am from HK. There is a difference between Chinese people from various part of the world. The locust term is used to refer to the Chinese people from mainland China. I don't want to be prejudices, it is hard not to do when you experience and read the ridiculous things they do when they travel.

 

My point is just that RCCL shouldn't make the renovation during the repo especially when the ship is brand new. We bought the ticket for the itinerary and what the ship has to offer.

[jannandjohn]

I am Chinese myself, but I am from HK. The locust term is used to refer to the Chinese people from mainland China.

My point is just that RCCL shouldn't make the renovation during the repo especially when the ship is brand new. We bought the ticket for the itinerary and what the ship has to offer.

 

The point is we DO have some on our rollcall that originated from Mainland China too.( and others like yourself from HK)..I know I would be offended by your comments if I was one of the mainlanders....they have nothing fo do with what RCL is doing to change our cruise, they are being affected too.

Edited April 13, 2015 by jannandjohn

[critterchick]

those of us Across the Pond would not necessarily have known that. no need to get snippy due to a translation error. to us, stitches are what happens when you fall off your bike and split your skull open.

 

I think we ALL would have appreciated the text of the email be copy/pasted, or at least summarized with the actual 'closures' in the original post. personally after seeing the actual email, and know just what exactly has been affected, the OBC is quite generous and at eats you're warned BEFORE boarding so as to make some adjustments to expectations instead dog being slammed with them at the lat minute

 

It would have been better, IMO, if RCI had notified people before final payment so that they could plan a different cruise if Mamma Mia and the Music Hall were important to them.

 

And I understood what OP was saying.;)

[little britain]

The fact that Mamma Mia is moving to Allure when Quantum gets to Barcelona has been known since Quantums maiden transatlantic in November last tear, and has been posted before on these boards.

 

Sent from my KFTT using Tapatalk

[Proseknitic]

Ok - fact is that there are always renovations on a ship when it relocates from the US/UK to Asia.

 

I was on the Mariner in 2013. Everyone on the Roll Call kept asking about renovations. Royal denied them till 3 days AFTER FINAL PAYMENT. Now, really, if you are doing renovations you plan months and years out - there are project schedules, people and materiel involved.

 

It is a matter of whether or not the renovations impact you.

 

I don't bother with shows, and I don't go to the Casino. The shops don't interest me.

 

Even so - Royal gave everyone extra OBC for the inconvenience and actually allowed a number of people to cancel/transfer to other cruises because they had documentation in writing (email & letters) which stated that their venues would not be affected.

 

Royal has learned and has become more open.

 

-Holly

who figures that cheap is for a reason and will bring ear plugs in case there is banging...

[Scotland01]

Please can we just stick to the issue and not mud sling about various nationalities. Surely one of the joys of cruising is to all meet up.

Can I just state again I booked this cruise not to see Mamma Mia but to experience sailing on a brand new ship to interesting ports.This was an extremely expensive cruise and to offer a paltry sum of $250 only represents 4% of our cruise spend.

[insidecabin]

The fact that Mamma Mia is moving to Allure when Quantum gets to Barcelona has been known since Quantums maiden transatlantic in November last tear, and has been posted before on these boards.

 

Sent from my KFTT using Tapatalk

 

What is known here is irrelevant.

 

RCI Are still selling this cruise with a show on both US&UK sites, UK this is part of the contract along with the brochures.

 

If people are not informed when booking through an agent or on-line via some info before payments RCI are misleading and baiting passengers to book something that they won't get.

Edited April 13, 2015 by insidecabin

[insidecabin]

Where I a CC editorial on how RCI have been duping passengers into booking cruises with false advertising of amenities?

[insidecabin]

Please can we just stick to the issue and not mud sling about various nationalities. Surely one of the joys of cruising is to all meet up.

Can I just state again I booked this cruise not to see Mamma Mia but to experience sailing on a brand new ship to interesting ports.This was an extremely expensive cruise and to offer a paltry sum of $250 only represents 4% of our cruise spend.

 

New ship building site.

 

Get onto ABTA they are breaking the guidelines.

[Trekker954]

I too understood the OP and their posting completely.

 

what on earth are RCI doing to their beautiful new ships when in a matter of months they have to be pulled to pieces when they move to China?

When they come to the UK the most they have to do is give us a kettle and we are on a different Continent and speak different languages.

 

Unfortunately I think its something we have to deal with. Just spent a month in Australia and I felt like I may as well have been in Shanghai in every city we visited. part of the time we were on the Rhapsody. Yup, definitely more Chinese on board than I really expected to see.

 

I'm sorry but I agree somewhat with lovetocruise. We had RCI approach us regarding our Chinese neightbors. Yes, they were very loud and RCI wanted us to let them know if they smoked again on their balconies. we hadn't seen that, but others had reported them. We never saw them smoke, so never had to report them on that. When RCI asked to meet with us, they told us, they were having complaints about the many Chinese on board regarding smoking. They do then to travel in large groups. Many of them were very rude, pushing and cutting in lines. I travel alot and know this to be very cultural. But I'm from NY and know how to stand my ground. Its terrible that is has to come to that on vacation though.

Edited April 13, 2015 by Trekker954

[Missus Makkem]

As an American physician I can tell you that when I am about to put sutures into someone I typically tell them that the wound needs to be stitched up.

 

But I am not an American physician and neither was Op I believe.

[Ocean Boy]

But I am not an American physician and neither was Op I believe.

 

I was simply pointing out how the misunderstanding would result between our two cutures. Are you a British physician? I'd like to know what their terminology is.

[insidecabin]

Let it go guys as we(well some of us) say in the UK "am i bovvered"

 

Perhaps I should have thrown in the "kipper" word as in "like a" that would have made it really clear to everyone.

 

 

Stick to the topic.

 

RCI sold this cruise to passengers as a new ship great itinerary at a premium price.

 

Then once the final payment was made pull the rug from under them.

 

 

If you go to book this cruise today on on the US site they are still selling it with MamaMia

 

from their own share a link for this cruise

 

 

http://www.royalcaribbean.com/cruises/16NightsSuezCanal-BarcelonaToDubai-QN16R010/onboard-experience/entertainment-nightlife?currencyCode=USD&sAccessibility=false&sDateMin=2015-05-01&sDateMax=2015-05-31&sailDate=05%2f13%2f2015&singleSailingMode=false

[timtam2]

But why is anyone shocked or surprised by this. The exact same thing happened when Mariner moved to Asia and ALL sectors of the voyage were impacted to some degree. There have been threads on here discussing this and the extreme likelihood it would be necessary with Quantum as well. I am only on the Singapore 3 nighter and booked that expecting some disruption.

 

It was known physical changes were going to be required and with no drydock time, what did everyone expect them to do.....

[Kaks99]

But why is anyone shocked or surprised by this. The exact same thing happened when Mariner moved to Asia and ALL sectors of the voyage were impacted to some degree. There have been threads on here discussing this and the extreme likelihood it would be necessary with Quantum as well. I am only on the Singapore 3 nighter and booked that expecting some disruption.

 

 

 

It was known physical changes were going to be required and with no drydock time, what did everyone expect them to do.....

 

 

What a ridiculous thing to say! We are shocked and surprised for many reasons:-

I did read the rumour boards and therefore checked with RCI who, in writing, denied any changes.

I'm also shocked and surprised that a company could be so stupid as to have to rebuild large portions of a brand new ship just a few months after it was built.

Shocked and surprised because why on earth is North Star going to be changed at all for the Chinese market.

And actually shocked and surprised that a fellow poster could be so high and mighty and expect everyone to have in depth knowledge of a ship obviously needing modification and obviously knowing the ships schedule well enough to know there was no dry dock.

Do you work for Royal Caribbean?

[Quince]

I'm sailing the Dubai to Singapore portion. The feeling on our Roll Call is that North Star is closed for security reasons during those 10 days. The ship will be sailing through an area that is in "extreme tension" right now. I'm sure the security team thought, "Let's not stick our shiny new bauble up in the air so they can have target practice." Again, this is not confirmed, but it makes the most sense of why North Star is closed for those 10 days.

 

And for me, I always trust the rumors. In the early sailings last winter, the Captain was telling people in his on-board talks what changes to expect (at least according to the people on the Quantum Facebook page who attended-rumor?). So the staff has known since last December. I think management just didn't want to confirm anything until they had decided on a compensation plan.

 

I'm happy with the OBC, because I'll use every penny. I think the construction will add some interest during the many long sea days. We can all stand in the hall and say "Did you see what they're working on now?"

[michele7.fw]

No doubt you're a 'super platinum' or some such cruiser who finds gawking at building sites interesting. Many of us are not so delighted as this is a once in a lifetime, saved for, event that has been mid-sold and for us general public, who don't go cruising several times a year, the fact that RCI didn't tell us until we had paid the balance is clear deception. This along with all the terrible reviews about crew attitudes, dining, overcrowding and RCIs general penny pinching should mean that RCI should be offering full refund, not paltry OBCs, something like 3% by my reckoning.

[Biker19]

I did read the rumour boards and therefore checked with RCI who, in writing, denied any changes.

 

Insanity is expecting different results when doing the same thing - it has been shown ad nauseum on here that RCI will deny things well known by the CC reading public which in the end turn out to be true. You can keep waiting for RCI to be right that one odd time, but for the majority of CCers, they believe the boards before they believe RCI.

 

I'm also shocked and surprised that a company could be so stupid as to have to rebuild large portions of a brand new ship just a few months after it was built.

The ship was built for the NA market and was expected to sail there. The decision to move her to Asia came well after most sections of the ship were built and what to change for the Asian market was not finalized until the ship started sailing. Nothing stupid about moving a ship to maximize profits when possible (even given the disruption to passengers and cost for the changes)

 

Shocked and surprised because why on earth is North Star going to be changed at all for the Chinese market.

 

It is not being changed - it is simply not going to be used for a few days and as was outlined in a previous post it could for passenger safety. Do you expect RCI to confirm that they are not using the NorthStar in those waters due to possible pirate activity - right that's what we need - panicked passengers.:rolleyes:

 

And actually shocked and surprised that a fellow poster could be so high and mighty and expect everyone to have in depth knowledge of a ship obviously needing modification and obviously knowing the ships schedule well enough to know there was no dry dock.

Do you work for Royal Caribbean?

Actually, if one was to read even casually the RCI section of CC, one would be better informed that the majority of CSRs working at RCI.:cool:

Edited April 18, 2015 by Biker19

[woodyren]

Insanity is expecting different results when doing the same thing - it has been shown ad nauseum on here that RCI will deny things well known by the CC reading public which in the end turn out to be true. You can keep waiting for RCI to be right that one odd time, but for the majority of CCers, they believe the boards before they believe RCI.

 

 

Actually, if one was to read even casually the RCI section of CC, one would be better informed that the majority of CSRs working at RCI.:cool:

 

I don't doubt what you have said BUT RCL have an obligation to keep customers informed

 

Sure their terms and conditions may absolve them of a legal obligation (possibly not in the UK and Australia with their strong consumer protection laws) but at worst they certainly have a moral obligation to deliver the advertised product. Even then they are surely obligated to let customers know of change as early as possible.

 

Their customer service staff were all denying change until recently. I too have emails from reasonably high up on the customer service food chain stating that things that are now not available would still be available.

 

The onus is on Royal to keep them up to date so they can answer questions and not on the passengers to trawl the internet forums for the answer.