kelleherdl Posted September 14, 2015 #1 Share Posted September 14, 2015 Darn, Just missed a Pinnacle Suite upsell. :( The email was timed 1:30. I didn't get back to my email until 2:38PM. It was gone when I called. :(:(:( Dennis Link to comment Share on other sites More sharing options...
Lizzie68 Posted September 14, 2015 #2 Share Posted September 14, 2015 Darn, Just missed a Pinnacle Suite upsell. :( The email was timed 1:30. I didn't get back to my email until 2:38PM. It was gone when I called. :(:(:( Dennis That's why my TA has my cell phone number! Not sure how the PCC would handle it, as I have always transferred my booking before final payment. I have gotten Neptune upsells in each of my cruises. Link to comment Share on other sites More sharing options...
DaveOKC Posted September 14, 2015 #3 Share Posted September 14, 2015 Darn, Just missed a Pinnacle Suite upsell. :( The email was timed 1:30. I didn't get back to my email until 2:38PM. It was gone when I called. :(:(:( Dennis Mind sharing the details of the upsell offer? How much and how long a cruise? Link to comment Share on other sites More sharing options...
sail7seas Posted September 14, 2015 #4 Share Posted September 14, 2015 Sorry you missed it. Was the price attractive? Link to comment Share on other sites More sharing options...
cruz chic Posted September 14, 2015 #5 Share Posted September 14, 2015 That's why my TA has my cell phone number! Not sure how the PCC would handle it, as I have always transferred my booking before final payment. I have gotten Neptune upsells in each of my cruises. The upsells don't go thru the PCC. You have to phone the dept. that handles it. Best thing to do when it's about time for upsells to come out is to watch your email. In the case of pinnacles there may only be one available so there is no time to dilly dally. They used to send them out after hours but they don't seem to do that now. Link to comment Share on other sites More sharing options...
sail7seas Posted September 14, 2015 #6 Share Posted September 14, 2015 The upsells don't go thru the PCC. You have to phone the dept. that handles it. Best thing to do when it's about time for upsells to come out is to watch your email. In the case of pinnacles there may only be one available so there is no time to dilly dally. They used to send them out after hours but they don't seem to do that now. Some years ago, we got an upsell offer from our PCC. The price was ridiculous but nevertheless it came through the PCC to us directly. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted September 14, 2015 #7 Share Posted September 14, 2015 Sorry that you missed out on the Pinnacle Suite on the Noordam. They are wonderful. Link to comment Share on other sites More sharing options...
kelleherdl Posted September 14, 2015 Author #8 Share Posted September 14, 2015 I had gone down to the fitness center 1 minute before the email came in. So I was away from my desk. I did call reservations as soon as I could, but it was gone. My BIL got the same offer. He didn't know what to do so he tried to call me. The upsell was for the 18 September Noordam, 7 day. The offer was $849pp. Since we only paid for an SC GTD and got assigned a nice SA close to the Neptune Lounge I would have taken it. My BIL would have taken it as well if he had known to call right away. Dennis Link to comment Share on other sites More sharing options...
sail7seas Posted September 14, 2015 #9 Share Posted September 14, 2015 I agree that would have been an excellent offer for you. It just wasn't meant to be. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted September 14, 2015 #10 Share Posted September 14, 2015 I had gone down to the fitness center 1 minute before the email came in. So I was away from my desk. I did call reservations as soon as I could, but it was gone. My BIL got the same offer. He didn't know what to do so he tried to call me. The upsell was for the 18 September Noordam, 7 day. The offer was $849pp. Since we only paid for an SC GTD and got assigned a nice SA close to the Neptune Lounge I would have taken it. My BIL would have taken it as well if he had known to call right away. Dennis That was a good deal. Link to comment Share on other sites More sharing options...
Rare visagrunt Posted September 14, 2015 #11 Share Posted September 14, 2015 I've given my TA standing instructions about what my price point is for the upsell, and told him that if he gets notice of it to grab it without the need for further instruction. We're now under 4 weeks for our Oct 10 on the Rotterdam. Hoping for some good news! ;) Link to comment Share on other sites More sharing options...
Rare kazu Posted September 14, 2015 #12 Share Posted September 14, 2015 I've given my TA standing instructions about what my price point is for the upsell, and told him that if he gets notice of it to grab it without the need for further instruction. We're now under 4 weeks for our Oct 10 on the Rotterdam. Hoping for some good news! ;) I did the last time with my TA - I was worried when I saw others getting offers, she had already selected my cabin based on her knowledge of my preferences and DH got a grand surprise :) Link to comment Share on other sites More sharing options...
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