RCCL site down

[Linda/Ohio]

This is the message that was showing up:

 

oops... looks like royalcaribbean.com is on vacation

 

No real need for me to be there--just putzing around.

[reallyitsmema]

Might want to clear your cache because it is up and working fine, for me at least.

[Clarea]

This is the message that was showing up:

 

oops... looks like royalcaribbean.com is on vacation

 

No real need for me to be there--just putzing around.

Someone else reported this a couple of days ago and I believe they tried a different browser and got the site working.

[TxKroozer]

The site may or may not be down, but with recent changes they made to the site, bookings cruise or doing a simple price check is horrendous. Where you could switch between the various categories when booking, now it is very limited. Maybe the new design has some things we did not immediately see, but to do a price check you are required to complete passenger info. This is added steps. The room availability to switch rooms was limiting and many options selected like declining insurance cause the page to completely refresh and repositions at the top of the page.

 

Overall a very clumsy update and design.

[Wilson]

I don't use the Royal site for anything except to do our online check in and occasionally to book excursion. All researching and booking done through TA site.

[cruisenfever]

Working fine for me and I'm on Firefox.

[seetosea]

This is the message that was showing up:

 

oops... looks like royalcaribbean.com is on vacation

 

No real need for me to be there--just putzing around.

 

I just tried it and got the same message. Switched to Firefox like someone suggested and still got this message.

[Desertbelle]

Not working on any browser I have...Firefox, IE and Edge.

[Firefighterhoop]

Not working for me either. I had to call Crown and Anchor earlier today about an issue and I brought up concerns with the new website.. they said they would be working to correct some of the problems "Very soon"... Hopefully this is the start (and completion) of that fix!

[caddie1]

I had this problem on the 2nd of October the day before we sailed. If the problem is still going on now after our cruise then they need new It department. It's Terribble web site.

[S.A.M.J.R.]

The site may or may not be down, but with recent changes they made to the site, bookings cruise or doing a simple price check is horrendous. Where you could switch between the various categories when booking, now it is very limited. Maybe the new design has some things we did not immediately see, but to do a price check you are required to complete passenger info. This is added steps. The room availability to switch rooms was limiting and many options selected like declining insurance cause the page to completely refresh and repositions at the top of the page.

 

Overall a very clumsy update and design.

I've been checking prices for an upcoming cruise and haven't had to fill in the passenger info. I get a breakdown just before you "Continue" to the passenger area. It's on the right side of the screen in a small box.

[kmw350]

I must say, the RC website is pretty poor at the moment.

 

It does not allow browsing of excursions without already having a booking, or as mentioned above, checking prices/availability without entering various personal details.

Navigating the site is extremely user UN friendly, and ship deck plans are well out of date, and a lot of the ship info is too generic.

 

AND, no feedback or internet contact options, or else I would be entering this on their site.

 

Come on RC, if any representative of that site reads this - you SERIOUSLY need to revamp the site, it came very close to putting me off bothering - only my previous experiences of RC made me continue with my booking.

[Clarea]

I must say, the RC website is pretty poor at the moment.

 

It does not allow browsing of excursions without already having a booking, or as mentioned above, checking prices/availability without entering various personal details.

Navigating the site is extremely user UN friendly, and ship deck plans are well out of date, and a lot of the ship info is too generic.

 

AND, no feedback or internet contact options, or else I would be entering this on their site.

 

Come on RC, if any representative of that site reads this - you SERIOUSLY need to revamp the site, it came very close to putting me off bothering - only my previous experiences of RC made me continue with my booking.

See this link to browse excursions without a booking:

 

http://www.royalcaribbean.com/beforeyouboard/asr/buildSearch.do?componentType=shorex

[depplep]

Works for me in Chrome. Not Firefox though.

[cruisenfever]

Just checked several of our cruises on the RCI website using Firefox and everything is working great for me.

[marci22]

I was getting that message yesterday on Chrome, but was working on IE. I really hate that website.

[9876]

I wish I was on vacation as much as the RCCL website. :rolleyes:

[kmw350]

See this link to browse excursions without a booking:

 

http://www.royalcaribbean.com/beforeyouboard/asr/buildSearch.do?componentType=shorex

 

That's really helpful thank you, now I can browse without logging in all the time. It was not there when I looked just over a week ago (UK site), and without your link I had given up trying. :)

[S.A.M.J.R.]

I must say, the RC website is pretty poor at the moment.

 

It does not allow browsing of excursions without already having a booking, or as mentioned above, checking prices/availability without entering various personal details.

Navigating the site is extremely user UN friendly, and ship deck plans are well out of date, and a lot of the ship info is too generic.

 

AND, no feedback or internet contact options, or else I would be entering this on their site.

 

Come on RC, if any representative of that site reads this - you SERIOUSLY need to revamp the site, it came very close to putting me off bothering - only my previous experiences of RC made me continue with my booking.

I wonder if that's a difference in the uk vs us site? I use the US site and I have no problem browsing excursions (by ship or location) or getting prices without putting in names.

[jk04]

Glad I found this thread. I have had issues the last couple of days with the website and the Reps have told me nothing is wrong. I have cleared temp files, used different browsers, different machines, tablets and they all have problems. I have a link with an old URL for a cruise that works and at least lets me login to my account.

 

If I update any information on my booking, however, it keeps adding pre-paid tips to the cost with no way to remove them. The first time I thought it was a fluke and called RCCL. All I did was change the spelling on the last name of a cruise mate. Just happened again a little bit ago and called them again. This time the Rep did say they were having issues with their site today.

 

At least I can stop futzing with my browsers. :)