Bait and switch

[CasinoCruzGirl]

Question is, who cares about post counts?

 

 

I know i never truly understood that I'd seen people mention it in the past but really??? Lol who cares

[pokerpro5]

Why did I make this post? Because you're going on & on about ethics, and yet this is a contractual agreement between two adults, based on the terms of the agreed contract.

 

NCL doesn't care whether you earned your money by extortion, or some other unethical means (and ethics aren't sacrosanct...there are interpretations in ethical situations).....nor does NCL care that you're absorbed in interpreting whether their actions meet your particular ethical standard.

 

They abide by their terms of contract, and expect you to do the same. As adults do.

 

 

Put another way, if you agreed in the contract that they can change what they want, then stop moaning when they do.

 

 

Stephen

 

The average passenger doesn't read the cruise contract from front to back.

 

The contract is more of a reference document in case a dispute arises, and provides legal protection, but doesn't protect the company from loss of business or bad word-of-mouth when they act unethically.

 

When NCL acts unethically, people get turned off, and they take their business elsewhere.

 

This is especially true in today's age of social media, which is why NCL reversed a few super-unpopular decisions (such as the "no taking food back to your room" nonsense).

 

When people feel like a company screwed them, very few say, "Well, it's in the contract that they were allowed to do this, so no problem."

 

Instead, they feel cheated and vote with their feet.

 

I am aware that some people are foolish brand loyalists and take abuse, and keep coming back for more.

 

I know one guy who was promised a comp suite due to his heavy onboard gambling, got a full confirmation e-mail, and then the CAS manager took it away from him later on, despite its confirmed status.

 

This particular individual not only still cruises with NCL, but still plays heavily in their casino, and still routinely defends them on message boards.

 

I think you might also know him.

Edited December 27, 2015 by pokerpro5

[LMaxwell]

I think people with hundreds of thousands to lose in business or spend gambling may not understand why a $7 burger is irksome to us that don't cruise in suites or get comps from CAS. That's not said in a denigrative manner, just saying it as a matter of fact.

[Daenerys T]

I think people with hundreds of thousands to lose in business or spend gambling may not understand why a $7 burger is irksome to us that don't cruise in suites or get comps from CAS. That's not said in a denigrative manner, just saying it as a matter of fact.

 

The tone of some of those posts are so pretentious. :cool:

[mugtech]

I think people with hundreds of thousands to lose in business or spend gambling may not understand why a $7 burger is irksome to us that don't cruise in suites or get comps from CAS. That's not said in a denigrative manner, just saying it as a matter of fact.

 

Then there's the people who don't gamble and don't have hundreds of thousands to lose who don't understand the irksomeness of $7 burgers.

[pokerpro5]

In general, NCL is pretty bad about grandfathering previously promised/advertised items, since the beginning of the Del Rio era.

 

The fact that people who booked BEFORE the DSC increases were presented the choice of prepaying the DSC way in advance (lol) or paying the higher rate (lol) is a perfect example of this.

 

This is yet another example.

 

I respect that Del Rio has made some innovative business decisions which have generated increased profits for NCL since he took over, but he has a lot to learn in the nickel-and-diming and customer service departments.

 

Simpy delaying implementation of some of his changes (or at least grandfathering people who already booked) would cost NCL minimal revenue, and would go a long way to make passengers happier.

 

Overall I believe Del Rio to be very talented when it comes to business strategies, but poor when it comes to operations and customer service. He needs to keep his hands off and delegate these areas to someone who understands these concepts better.

[hpecorari]

By accepting NCL's guest ticket contract (same applies to at least most, probably all cruise lines) one forfeits their right for class action suits against the cruise line. IANAL so don't know how that'd hold up in a court.

 

But does it have to be 'class action'? Someone on HAL was given a lot of money and it was an individual lawsuit. Not sure it would apply to any of these reasons we're discussing, however.

 

Harriet

[abe3]

In general, NCL is pretty bad about grandfathering previously promised/advertised items, since the beginning of the Del Rio era.

 

 

 

The fact that people who booked BEFORE the DSC increases were presented the choice of prepaying the DSC way in advance (lol) or paying the higher rate (lol) is a perfect example of this.

 

 

 

This is yet another example.

 

 

 

I respect that Del Rio has made some innovative business decisions which have generated increased profits for NCL since he took over, but he has a lot to learn in the nickel-and-diming and customer service departments.

 

 

 

Simpy delaying implementation of some of his changes (or at least grandfathering people who already booked) would cost NCL minimal revenue, and would go a long way to make passengers happier.

 

 

 

Overall I believe Del Rio to be very talented when it comes to business strategies, but poor when it comes to operations and customer service. He needs to keep his hands off and delegate these areas to someone who understands these concepts better.

 

 

Not true. I am grandfathered in with my upcoming cruise.

[hpecorari]

Not true. I am grandfathered in with my upcoming cruise.

 

Grandfathered in......in regard to paying the old DSC? Only if you pre-pay them prior to boarding.

 

Harriet

[abe3]

Prepaid

[abe3]

Also I upgraded last week and I kept all my onboard credit. Kept the UBP and UDP and not switched to the SDP. I booked before when the 18% gratuities were included free with the package and after I upgraded last week my PCC told me I was grandfathered in so everything stayed the same and I got an even better cabin

[hpecorari]

Also I upgraded last week and I kept all my onboard credit. Kept the UBP and UDP and not switched to the SDP. I booked before when the 18% gratuities were included free with the package and after I upgraded last week my PCC told me I was grandfathered in so everything stayed the same and I got an even better cabin

 

I know that's been done before. Actually, it really seems to depend on who the PCC is. Sad, but true.

 

Harriet

[abe3]

I know that's been done before. Actually, it really seems to depend on who the PCC is. Sad, but true.

 

 

 

Harriet

 

 

I do agree that all the PCC should all be on the same page and be consistent.

[Daenerys T]

Where is the form you are supposed to email to NCL for a refund? Does it ask for a reason why you want a refund? I have seen it mentioned a few times here, but never saw the actual form.

[hpecorari]

Where is the form you are supposed to email to NCL for a refund? Does it ask for a reason why you want a refund? I have seen it mentioned a few times here, but never saw the actual form.

 

One needs to go to Guest Services and ask for the form. You then fill it out and mail it in.

 

Harriet

[Daenerys T]

One needs to go to Guest Services and ask for the form. You then fill it out and mail it in.

 

Harriet

 

Why did they start this? I would think everyone would do it if it's as easy as sending in a form, no?

[Demonyte]

Why did they start this? I would think everyone would do it if it's as easy as sending in a form, no?

 

 

It was easier before when the matter could be dealt while still onboard.

[luvtheships]

IMHO it's much easier to get the form and mail it in. I'd rather wait a few weeks rather than have to deal with guest services and defend and or justify my reason to them. They will send me a check if I feel the need to reduce dsc for a reason that I feel is warranted. No reason to defend it to anyone and no need to justify it

 

I like the new procedure.

[LMaxwell]

IMHO it's much easier to get the form and mail it in. I'd rather wait a few weeks rather than have to deal with guest services and defend and or justify my reason to them. They will send me a check if I feel the need to reduce dsc for a reason that I feel is warranted. No reason to defend it to anyone and no need to justify it

 

I like the new procedure.

 

They just reverse the charge to your credit card; they don't mail a check.

[broncorckcrwlr]

Before I decide who I think is right or wrong I need to know what DSC stands for. Y'all use way too many abbreviations for this land lubber. I googled the others I didn't know but came up empty on DSC. I am NOT trying to increase my post count, I'd really like to know.

[LMaxwell]

Before I decide who I think is right or wrong I need to know what DSC stands for. Y'all use way too many abbreviations for this land lubber. I googled the others I didn't know but came up empty on DSC. I am NOT trying to increase my post count, I'd really like to know.

 

https://www.ncl.com/faq#service-charge

[sparks1093]

Before I decide who I think is right or wrong I need to know what DSC stands for. Y'all use way too many abbreviations for this land lubber. I googled the others I didn't know but came up empty on DSC. I am NOT trying to increase my post count, I'd really like to know.

 

DSC stands for Daily Service Charge or Discretionary Service Charge depending on whom you are talking to. NCL doesn't use the term, it's a CC invention (NCL refers to it as "a service charge that is assessed daily" and in other areas "a service charge subject to adjustment at the passenger's discretion"). The service charge on NCL takes the place of traditional tips on other lines because it is more efficient under Freestyle.

[luvtheships]

They just reverse the charge to your credit card; they don't mail a check.

 

 

That's even better!!!

[Demonyte]

DSC stands for Daily Service Charge or Discretionary Service Charge depending on whom you are talking to. NCL doesn't use the term, it's a CC invention...

 

 

NCL uses both Daily.. and Discretionary.. terms in their marketing all over - that is why it depends on who you ask what it means because even NCL can't make up their mind in their marketing.

[sparks1093]

NCL uses both Daily.. and Discretionary.. terms in their marketing all over - that is why it depends on who you ask what it means because even NCL can't make up their mind in their marketing.

 

They do not use the terms Daily Service Charge or Discretionary Service Charge as an exact quote, not that I've ever seen anyway (if you have a link that says otherwise I'd love to see it). As I said in my post they say "a service charge assessed daily" or "service charge subject to adjustment at the passenger's discretion" (not direct quotes from the FAQ but close enough to convey what I mean). Once could certainly say that a service charge assessed daily is a Daily Service Charge, but that's not what NCL calls it (nor do they use the abbreviation DSC).