Does anyone else think that Carnival's website is pathetic?

[cruiseonthebrain]

I have been trying for over two hours to give Carnival a crap load of money for excursions and pre cruise purchases. But the site keeps re routing and freezing. I am trying to be realistic but it has taken two hours of me trying to give them money and them causing grief. I seriously want to scream right now. If I could get DH's money back I would scrap the whole cruise at this point.

[BenjiRodney]

Had no problem making a payment and for Carnival to send me a receipt. Clear your cache and try again.

 

 

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[emod20]

Never had a problem . I am sure all Web sites have jam ups. I have never had an issue with carnival.

[molme]

We have been trying to find some excursions for our Fascination cruise in Mar. They only show two for Freeport and six for Nassau. There has got to be more than that available.

[Max49]

***** goodness, if you think CCL website is bad try, RC, NCL or MSC. If their ships are as bad as the website, they will crash, sink or at least seize up and need a reboot to get home.

[cruiseonthebrain]

***** goodness, if you think CCL website is bad try, RC, NCL or MSC. If their ships are as bad as the website, they will crash, sink or at least seize up and need a reboot to get home.

 

Somehow this post actually made me feel better:-)

[cruiseonthebrain]

I know I am whining- I just want give them freakin money, take a hot bath and go to sleep. Why won't they take my money????? So frustrating.

[bdpatriot1]

Without being specific about my computer/website experience, I can attest they need A LOT of help!! NCL's is also not very user-friendly but that could be due to them trying to utilize so many package choices to choose from.

 

I am usually the one to help others with computer/software/hardware/Internet issues and Carnival's site definitely needs attention.

[ladybugbk]

I purchased excursions for our April cruise and paid for them without any issues just a couple of evenings ago.

[Bgerrish83]

I hate their website. Always have issues with it. I love Royals set up the most!

[kona_wahine]

I've never had a problem giving them my money. :D try a different day, deleting cookies, rebooting, etc. I've looked at other cruise lines websites and some are so confusing I don't know how you could make a decision. Carnivals seems way easier to me.

[broberts]

I have been trying for over two hours to give Carnival a crap load of money for excursions and pre cruise purchases. But the site keeps re routing and freezing. I am trying to be realistic but it has taken two hours of me trying to give them money and them causing grief. I seriously want to scream right now. If I could get DH's money back I would scrap the whole cruise at this point.

 

Some times switching to a different browser can help.

[AnonomissX]

So you are saying that you want the website to...

 

 

:p

[lizardhowson]

Some times switching to a different browser can help.

 

This ! If the Carnival website were at fault, others would have noticed it also. It is always best to assume the issue in on your end if you are the only one having an issue.

 

The issue in cases like this is almost always an issue with your computer setup and your browser, settings, cache, etc.

 

As others have stated, I have used Carnival's website extensively to book and search cruises, do mock bookings to determine the best price I can get, check price changes, search, book and pay for excursions as well as online check in. With almost no exceptions it works as it should.

[coevan]

you can always call them directly, sure they'll take your money over the phone.

[elsonarah]

Hope it gets better for you.

Edited December 30, 2015 by elsonarah

[RubyGold]

Never had a problem with giving Carnival money lol

RCL however, has been the absolute worst with both customer service and user friendly-ness on their booking systems and phone reps.

 

Shame it's such an attractive product. I'm a glutton for punishment!

[CanWeGoYet?]

I haven't been on the Celebrity board in a while, but complaints about their website have been near constant every time I do hang out there. Even from die hard Celebrity folks.

[HectorAchilleus]

The only problems that I have had is when they (thankfully temporarily) switched their "Find a cruise page" to one that was all pictures and was practically impossible to find or print what you wanted.

 

I find CCL much easier it use than RCI, NCL, or MSC. Celebrity and Holland were also easy to use.

[Who Cares?]

I have had no issues whatsoever with the website. Have you tried calling? I wouldn't waste 2 HOURS on a website when a 10 minute call would suffice.

Edited December 30, 2015 by Who Cares?

[Who Cares?]

Some times switching to a different browser can help.

 

This is true. IE is a piece of crap. I've been using Google Chrome for several years and it runs faster with fewer hang ups than any other browser I've ever used.

Edited December 30, 2015 by Who Cares?

[Jana60]

I know I am whining- I just want give them freakin money, take a hot bath and go to sleep. Why won't they take my money????? So frustrating.

 

Since it is upsetting you not to be able to give your money to them quickly, you are welcome to give money to me! I won't give you anything when you get on board the ship but you'll get to your hot bath and bed more quickly! LOL!!!!!!

 

PS... I know it's frustrating but try to keep all this in perspective!

Edited December 30, 2015 by Jana60

[mzlinda]

I logged on yesterday to complete checkin, print boarding passes and order bottled water for my 1/7 cruise. . No problem with that stuff, then i got booted out and every time I logged back in, my upcoming cruise was gone. It looked like I didn't have any cruises booked. It was very frustrating. I was going to look at excursions.

 

Will hope for better luck today for both of us.

[Steph2014]

I have been trying for over two hours to give Carnival a crap load of money for excursions and pre cruise purchases. But the site keeps re routing and freezing. I am trying to be realistic but it has taken two hours of me trying to give them money and them causing grief. I seriously want to scream right now. If I could get DH's money back I would scrap the whole cruise at this point.

I think it used to be very user friendly. I have noticed alot. Especially searching for cruises. Very weird. I mean not so much with it being slow. But not user friendly. But, I can also agree all the bigger companies have horrible sites.

 

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[crusinpsychRN]

RCL and HAL sites are worse!