cruiseonthebrain Posted December 30, 2015 #1 Share Posted December 30, 2015 I have been trying for over two hours to give Carnival a crap load of money for excursions and pre cruise purchases. But the site keeps re routing and freezing. I am trying to be realistic but it has taken two hours of me trying to give them money and them causing grief. I seriously want to scream right now. If I could get DH's money back I would scrap the whole cruise at this point. Link to comment Share on other sites More sharing options...
BenjiRodney Posted December 30, 2015 #2 Share Posted December 30, 2015 Had no problem making a payment and for Carnival to send me a receipt. Clear your cache and try again. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
emod20 Posted December 30, 2015 #3 Share Posted December 30, 2015 Never had a problem . I am sure all Web sites have jam ups. I have never had an issue with carnival. Link to comment Share on other sites More sharing options...
molme Posted December 30, 2015 #4 Share Posted December 30, 2015 We have been trying to find some excursions for our Fascination cruise in Mar. They only show two for Freeport and six for Nassau. There has got to be more than that available. Link to comment Share on other sites More sharing options...
Max49 Posted December 30, 2015 #5 Share Posted December 30, 2015 ***** goodness, if you think CCL website is bad try, RC, NCL or MSC. If their ships are as bad as the website, they will crash, sink or at least seize up and need a reboot to get home. Link to comment Share on other sites More sharing options...
cruiseonthebrain Posted December 30, 2015 Author #6 Share Posted December 30, 2015 ***** goodness, if you think CCL website is bad try, RC, NCL or MSC. If their ships are as bad as the website, they will crash, sink or at least seize up and need a reboot to get home. Somehow this post actually made me feel better:-) Link to comment Share on other sites More sharing options...
cruiseonthebrain Posted December 30, 2015 Author #7 Share Posted December 30, 2015 I know I am whining- I just want give them freakin money, take a hot bath and go to sleep. Why won't they take my money????? So frustrating. Link to comment Share on other sites More sharing options...
bdpatriot1 Posted December 30, 2015 #8 Share Posted December 30, 2015 Without being specific about my computer/website experience, I can attest they need A LOT of help!! NCL's is also not very user-friendly but that could be due to them trying to utilize so many package choices to choose from. I am usually the one to help others with computer/software/hardware/Internet issues and Carnival's site definitely needs attention. Link to comment Share on other sites More sharing options...
ladybugbk Posted December 30, 2015 #9 Share Posted December 30, 2015 I purchased excursions for our April cruise and paid for them without any issues just a couple of evenings ago. Link to comment Share on other sites More sharing options...
Bgerrish83 Posted December 30, 2015 #10 Share Posted December 30, 2015 I hate their website. Always have issues with it. I love Royals set up the most! Link to comment Share on other sites More sharing options...
kona_wahine Posted December 30, 2015 #11 Share Posted December 30, 2015 I've never had a problem giving them my money. :D try a different day, deleting cookies, rebooting, etc. I've looked at other cruise lines websites and some are so confusing I don't know how you could make a decision. Carnivals seems way easier to me. Link to comment Share on other sites More sharing options...
Rare broberts Posted December 30, 2015 #12 Share Posted December 30, 2015 I have been trying for over two hours to give Carnival a crap load of money for excursions and pre cruise purchases. But the site keeps re routing and freezing. I am trying to be realistic but it has taken two hours of me trying to give them money and them causing grief. I seriously want to scream right now. If I could get DH's money back I would scrap the whole cruise at this point. Some times switching to a different browser can help. Link to comment Share on other sites More sharing options...
AnonomissX Posted December 30, 2015 #13 Share Posted December 30, 2015 So you are saying that you want the website to... :p Link to comment Share on other sites More sharing options...
lizardhowson Posted December 30, 2015 #14 Share Posted December 30, 2015 Some times switching to a different browser can help. This ! If the Carnival website were at fault, others would have noticed it also. It is always best to assume the issue in on your end if you are the only one having an issue. The issue in cases like this is almost always an issue with your computer setup and your browser, settings, cache, etc. As others have stated, I have used Carnival's website extensively to book and search cruises, do mock bookings to determine the best price I can get, check price changes, search, book and pay for excursions as well as online check in. With almost no exceptions it works as it should. Link to comment Share on other sites More sharing options...
coevan Posted December 30, 2015 #15 Share Posted December 30, 2015 you can always call them directly, sure they'll take your money over the phone. Link to comment Share on other sites More sharing options...
elsonarah Posted December 30, 2015 #16 Share Posted December 30, 2015 (edited) Hope it gets better for you. Edited December 30, 2015 by elsonarah Link to comment Share on other sites More sharing options...
RubyGold Posted December 30, 2015 #17 Share Posted December 30, 2015 Never had a problem with giving Carnival money lol RCL however, has been the absolute worst with both customer service and user friendly-ness on their booking systems and phone reps. Shame it's such an attractive product. I'm a glutton for punishment! Link to comment Share on other sites More sharing options...
CanWeGoYet? Posted December 30, 2015 #18 Share Posted December 30, 2015 I haven't been on the Celebrity board in a while, but complaints about their website have been near constant every time I do hang out there. Even from die hard Celebrity folks. Link to comment Share on other sites More sharing options...
HectorAchilleus Posted December 30, 2015 #19 Share Posted December 30, 2015 The only problems that I have had is when they (thankfully temporarily) switched their "Find a cruise page" to one that was all pictures and was practically impossible to find or print what you wanted. I find CCL much easier it use than RCI, NCL, or MSC. Celebrity and Holland were also easy to use. Link to comment Share on other sites More sharing options...
Who Cares? Posted December 30, 2015 #20 Share Posted December 30, 2015 (edited) I have had no issues whatsoever with the website. Have you tried calling? I wouldn't waste 2 HOURS on a website when a 10 minute call would suffice. Edited December 30, 2015 by Who Cares? Link to comment Share on other sites More sharing options...
Who Cares? Posted December 30, 2015 #21 Share Posted December 30, 2015 (edited) Some times switching to a different browser can help. This is true. IE is a piece of crap. I've been using Google Chrome for several years and it runs faster with fewer hang ups than any other browser I've ever used. Edited December 30, 2015 by Who Cares? Link to comment Share on other sites More sharing options...
Jana60 Posted December 30, 2015 #22 Share Posted December 30, 2015 (edited) I know I am whining- I just want give them freakin money, take a hot bath and go to sleep. Why won't they take my money????? So frustrating. Since it is upsetting you not to be able to give your money to them quickly, you are welcome to give money to me! I won't give you anything when you get on board the ship but you'll get to your hot bath and bed more quickly! LOL!!!!!! PS... I know it's frustrating but try to keep all this in perspective! Edited December 30, 2015 by Jana60 Link to comment Share on other sites More sharing options...
mzlinda Posted December 30, 2015 #23 Share Posted December 30, 2015 I logged on yesterday to complete checkin, print boarding passes and order bottled water for my 1/7 cruise. . No problem with that stuff, then i got booted out and every time I logged back in, my upcoming cruise was gone. It looked like I didn't have any cruises booked. It was very frustrating. I was going to look at excursions. Will hope for better luck today for both of us. Link to comment Share on other sites More sharing options...
Steph2014 Posted December 30, 2015 #24 Share Posted December 30, 2015 I have been trying for over two hours to give Carnival a crap load of money for excursions and pre cruise purchases. But the site keeps re routing and freezing. I am trying to be realistic but it has taken two hours of me trying to give them money and them causing grief. I seriously want to scream right now. If I could get DH's money back I would scrap the whole cruise at this point. I think it used to be very user friendly. I have noticed alot. Especially searching for cruises. Very weird. I mean not so much with it being slow. But not user friendly. But, I can also agree all the bigger companies have horrible sites. Sent from my XT1097 using Tapatalk Link to comment Share on other sites More sharing options...
crusinpsychRN Posted December 30, 2015 #25 Share Posted December 30, 2015 RCL and HAL sites are worse! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now