jeno Posted March 26, 2016 #1 Share Posted March 26, 2016 I have been trying to get into my reservation for 7 hours. Message says they are working on it. Now what? Link to comment Share on other sites More sharing options...
dkjretired Posted March 26, 2016 #2 Share Posted March 26, 2016 I have been trying to get into my reservation for 7 hours. Message says they are working on it. Now what? If it says your reservation is being modified this happens all the time. What you need to do is hit the box on the upper left and close out the reservation and then sign out of the My Celebrity. Sign back in and you should be fine. Link to comment Share on other sites More sharing options...
pete_coach Posted March 26, 2016 #3 Share Posted March 26, 2016 Also, clear your cookies. The website is one of the worst commercial websites and there are many very long threads complaining about it. I had the same problem for months and the only way I was able to correct it was to call the Captains Club number and have them fix it...and that only remained fixed for a few days and then locked up again. Call, fixed, down again, call, fixed, down again,...repeat,....repeat....:) Link to comment Share on other sites More sharing options...
cruza Posted March 26, 2016 #4 Share Posted March 26, 2016 I have been trying to get into my reservation for 7 hours. Message says they are working on it. Now what? I can recommend to use Chrome, we have better results accessing X website via Chrome than IE. Link to comment Share on other sites More sharing options...
jeno Posted March 26, 2016 Author #5 Share Posted March 26, 2016 Thanks all! Frustrating! Link to comment Share on other sites More sharing options...
Riverviewnb Posted March 27, 2016 #6 Share Posted March 27, 2016 I have never been on such a clunky website. The only way to find what I am looking for is to use google to search for the information on their website. It seems there are pages on the celebrity web site but no links to get to them. Link to comment Share on other sites More sharing options...
cruisnuts Posted March 28, 2016 #7 Share Posted March 28, 2016 Celebrity really has the worst website! I continually check my reservation for upcoming cruises because things disappear from it all of the time. I've have OBC there one day, gone the next... Most recently, my husbands profile his name all of a sudden gained a "Jr.", which he is not. I edited the profile multiple times only to have it reappear after several days each time. The last time it reappeared I call the Captain's Club and they edited and and said it was all set, which is was for about 3 weeks, logged in again today (6days prior to our cruise) and there it is again! I'm not even sure its worth calling them again. :confused: Link to comment Share on other sites More sharing options...
footer6 Posted March 29, 2016 #8 Share Posted March 29, 2016 I couldn't access the "manage your reservation" function on the website for several weeks. When I called customer service I was advised not to log in to MyCelebrity. Instead, click "Already Booked," in the Cruise Planner, enter the reservation number, name, ship and date. This will permit you to buy shore excursions, etc. I was assured that Celebrity "is working on" the MyCelebrity website problem. Given the number of years people have been complaining about the problem, that was hardly reassuring. Link to comment Share on other sites More sharing options...
fluffysue Posted March 29, 2016 #9 Share Posted March 29, 2016 Also, clear your cookies. The website is one of the worst commercial websites and there are many very long threads complaining about it. I had the same problem for months and the only way I was able to correct it was to call the Captains Club number and have them fix it...and that only remained fixed for a few days and then locked up again. Call, fixed, down again, call, fixed, down again,...repeat,....repeat....:) I know one just as bad.....Royal Carribean ;) Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted March 29, 2016 #10 Share Posted March 29, 2016 I know one just as bad.....Royal Carribean ;) The list doesn't end there either.:( Link to comment Share on other sites More sharing options...
DYKWIA Posted March 29, 2016 #11 Share Posted March 29, 2016 The website has so many issues, I can't believe I type my credit card and personal information into it. Also, very occasionalymy firewall will block the website (which is very very unusual) saying something like the sites security settings aren't sufficient. Link to comment Share on other sites More sharing options...
Rare villauk Posted March 29, 2016 #12 Share Posted March 29, 2016 I know one just as bad.....Royal Carribean ;) Royal's old format of checking available cabins was much easier to navigate. Now, when I want to see availability, I can't work out which category I'm looking at until I'm virtually at the end of the booking. I prefer to hit the category I want and to see which cabins are still available, not their confusing wording. I have no idea whether it's an E1, D2 or E3 I've chosen until I'm at the end of the booking :eek:. Perhaps it's just me (FYI, I do use the US site) :(? Link to comment Share on other sites More sharing options...
Teenybk Posted March 29, 2016 #13 Share Posted March 29, 2016 Or what seem to be simple things like entering your immigration information in one section and having to enter it again when checking in online. How aren't they connected? After experiencing the same error message as the initial post, not able to retrieve the information to manage my reservation, I was also advised to log out, wait 20 minutes, then log in again. So far, I've avoided the issue again. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted March 29, 2016 #14 Share Posted March 29, 2016 I am now having issues with my e-docs and luggage tags not being ready, even though the express pass is. The cruise leaves in less than a month. Link to comment Share on other sites More sharing options...
Jenlegs Posted March 29, 2016 #15 Share Posted March 29, 2016 If I were a web developer, I would pitch my website improvement plan to Celebrity, and gladly take payment in the form of a cruise! Link to comment Share on other sites More sharing options...
CathyCruises Posted March 29, 2016 #16 Share Posted March 29, 2016 (edited) I am now having issues with my e-docs and luggage tags not being ready, even though the express pass is. The cruise leaves in less than a month. I called the captains club a few days ago because after two online requests for luggage tags, none had arrived. I was told that the link is broken and has been for sometime. So you might want to call them and order your luggage tags, mine should arrive in the next day or so, fingers crossed. Cruise leaves next week Edited March 29, 2016 by CathyCruises Link to comment Share on other sites More sharing options...
Rare villauk Posted March 29, 2016 #17 Share Posted March 29, 2016 I called the captains club a few days ago because after two online requests for luggage tags, none had arrived. I was told that the link is broken and has been for sometime. So you might want to call them and order your luggage tags, mine should arrive in the next day or so, fingers crossed. Cruise leaves next week Think I should email them regarding the Connection Party confirmations. I've received 2 per day since we have made the magic number required to hold the party - it's like having another countdown clock each morning :D. It's either all or nothing with their IT :eek:. Link to comment Share on other sites More sharing options...
pete_coach Posted March 29, 2016 #18 Share Posted March 29, 2016 I know one just as bad.....Royal Carribean ;) Perhaps the bad Parent has produced a bad child? :) Perhaps the Parent company is using the same developer for all it's cruise lines? Link to comment Share on other sites More sharing options...
CathyCruises Posted March 29, 2016 #19 Share Posted March 29, 2016 Think I should email them regarding the Connection Party confirmations. I've received 2 per day since we have made the magic number required to hold the party - it's like having another countdown clock each morning :D. It's either all or nothing with their IT :eek:. Oh of course I've been getting those too. . . Link to comment Share on other sites More sharing options...
oroszdb Posted March 29, 2016 #20 Share Posted March 29, 2016 I called the captains club a few days ago because after two online requests for luggage tags, none had arrived. I was told that the link is broken and has been for sometime. So you might want to call them and order your luggage tags, mine should arrive in the next day or so, fingers crossed. Cruise leaves next week I ordered luggage tags back in January.....heard about all of the issues going on and said I'd just print them myself....guess what showed up in the mail yesterday...that's right Luggage Tags - they must have used pigeon carriers to get them here in such record time :) Link to comment Share on other sites More sharing options...
KarenS Posted March 29, 2016 #21 Share Posted March 29, 2016 I was checking transatlantic cruises today and every cruise to everywhere for every date says sold out! Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted March 29, 2016 #22 Share Posted March 29, 2016 I was checking transatlantic cruises today and every cruise to everywhere for every date says sold out! Sounds fishy to me. Does it allow any bookings? Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted March 29, 2016 #23 Share Posted March 29, 2016 I called the captains club a few days ago because after two online requests for luggage tags, none had arrived. I was told that the link is broken and has been for sometime. So you might want to call them and order your luggage tags, mine should arrive in the next day or so, fingers crossed. Cruise leaves next week Cheers, I think it is too late now. I leave soon and doubt they would make it. Will most likely just get tags at the dock.:D Link to comment Share on other sites More sharing options...
Sandy1975 Posted March 29, 2016 #24 Share Posted March 29, 2016 My 2 reservations have been giving me the "Unable to retrieve this information" / Reservation been modified message for the last 3 or 4 weeks. Frustrating... I have tried all tricks too and nothing works. Good thing my cruises are months away but still annoying. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted March 30, 2016 #25 Share Posted March 30, 2016 My 2 reservations have been giving me the "Unable to retrieve this information" / Reservation been modified message for the last 3 or 4 weeks. Frustrating... I have tried all tricks too and nothing works. Good thing my cruises are months away but still annoying. I have the E-docs and luggage tags now as they have emailed them through.:D Link to comment Share on other sites More sharing options...
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