Celebrity won't honor their price on Tuesday special

[melissy123]

I have bookmarked the webpage for the Tuesday newsletter Celebrity Cruise Lines puts out for the "Xciting Deals." Saw a great deal on a Panama Canal Cruise. This sale was only good for 9/6 and 9/7. On 9/5 we called Celebrity, but were told to call back 9/6 at 7 a.m. Eastern Time. We did call back at 7 a.m. Eastern Time and then were told they couldn't find the sale, and we should call back at 10 a.m. Not trusting this information, we called back right away and spoke to another agent. Nope, they still couldn't find the sale. 5 hours and numerous phone calls later we were given different information: it was a mistake; it was a typo; no, it wasn't a mistake but there were limited cabins available and those were all gone; or they had withdrawn the sale price as of 9 a.m. and only if we had made the reservation before then. We spoke to Customer Service several times and documented who we spoke to, but the ultimate result is that Celebrity won't honor the price that was on their Xciting Deals.

 

So stewed about this for the last few days, and thought why don't I turn to the experts.

 

Who do I go to at Celebrity to escalate this?

 

Is Celebrity pretty much not going to take responsibility for honoring an advertised price?

[Essiesmom]

Why aren't you posting this on the Celebrity board? EM

[zqvol]

What EXACTLY did the ad say, including the fine print?

[melissy123]

Hi, thanks for the quick responses. I will post this on the Celebrity page (my bad, it's been a long time since I've been here).

 

The ad was their normal Xciting deals newsletter. In the end, they said the price was a mistake, but they weren't going to honor that price, because it was a mistake.

[ronandannette]

Hi, thanks for the quick responses. I will post this on the Celebrity page (my bad, it's been a long time since I've been here).

 

The ad was their normal Xciting deals newsletter. In the end, they said the price was a mistake, but they weren't going to honor that price, because it was a mistake.

 

Now you've got me curious - how good a deal was this?

[Arzeena]

Can you post your bookmarked link?

[ray98]

In the end, they said the price was a mistake, but they weren't going to honor that price, because it was a mistake.

 

That is a common clause for any company that advertises.