CATGUY7 Posted December 13, 2016 #1 Share Posted December 13, 2016 I have been trying to access my bookings on the Princess website for a couple of days, and I can't seem to get very far. I have three bookings - the only one accessible is the one that I booked with the $1.00 deposit. Each time I sign in, I can see the bookings, but when I try to open them, I am taken back to the sign in screen. Anyone else having any issues? I have tried three different browsers on three different computers. Link to comment Share on other sites More sharing options...
jennybenny Posted December 13, 2016 #2 Share Posted December 13, 2016 I have been trying to access my bookings on the Princess website for a couple of days, and I can't seem to get very far. I have three bookings - the only one accessible is the one that I booked with the $1.00 deposit. Each time I sign in, I can see the bookings, but when I try to open them, I am taken back to the sign in screen. Anyone else having any issues? I have tried three different browsers on three different computers. No, I'm seeing all my bookings. I can also go between them. Link to comment Share on other sites More sharing options...
recyclelady Posted December 13, 2016 #3 Share Posted December 13, 2016 I can't seem to make AOL work, but when I try Google chrome I can access everything. My Ipad works too. Link to comment Share on other sites More sharing options...
OCruisers Posted December 13, 2016 #4 Share Posted December 13, 2016 I checked my bookings about an hour ago using AOL with no problems with the Princess website. Printed some luggage tags. Link to comment Share on other sites More sharing options...
paul929207 Posted December 13, 2016 #5 Share Posted December 13, 2016 Mine is working fine. Link to comment Share on other sites More sharing options...
easyboy Posted December 13, 2016 #6 Share Posted December 13, 2016 Mine is working on firefox Sent from my SGH-M919 using Forums mobile app Link to comment Share on other sites More sharing options...
riclop Posted December 14, 2016 #7 Share Posted December 14, 2016 I have been trying to access my bookings on the Princess website for a couple of days, and I can't seem to get very far. I have three bookings - the only one accessible is the one that I booked with the $1.00 deposit. Each time I sign in, I can see the bookings, but when I try to open them, I am taken back to the sign in screen. Anyone else having any issues? I have tried three different browsers on three different computers. No problems here either. Link to comment Share on other sites More sharing options...
Lucky TGO Posted December 14, 2016 #8 Share Posted December 14, 2016 No problem with my iPad. Tony Link to comment Share on other sites More sharing options...
WupperAV Posted December 14, 2016 #9 Share Posted December 14, 2016 Took me 6 seconds to get in. Link to comment Share on other sites More sharing options...
olcar Posted December 14, 2016 #10 Share Posted December 14, 2016 Can access mine Link to comment Share on other sites More sharing options...
Rare donswife Posted December 14, 2016 #11 Share Posted December 14, 2016 I was trying to look at info for cruises to possibly book, and the website was not cooperating. It listed the itineraries, but I could not click on the date or open them to get more info. Link to comment Share on other sites More sharing options...
Judyumcer@aol.com Posted December 14, 2016 #12 Share Posted December 14, 2016 My AOL isn't working with my IPad. I can't get very far with the Princess site. [emoji35] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
satxdiver Posted December 14, 2016 #13 Share Posted December 14, 2016 My AOL isn't working with my IPad. I can't get very far with the Princess site. [emoji35] Sent from my iPad using Forums AOL is intermediary software that often gets in the way and will not work. You need to use a browser running directly on your operating system (e.g. Microsoft Windows) such as Google chrome or Microsoft IE. I have not had a problem in a long time - other than when they shut down part of the website for maintenance usually late at night. Link to comment Share on other sites More sharing options...
satxdiver Posted December 14, 2016 #14 Share Posted December 14, 2016 I have been trying to access my bookings on the Princess website for a couple of days, and I can't seem to get very far. I have three bookings - the only one accessible is the one that I booked with the $1.00 deposit. Each time I sign in, I can see the bookings, but when I try to open them, I am taken back to the sign in screen. Anyone else having any issues? I have tried three different browsers on three different computers. You have a configuration problem. Make sure your operating system (e.g. Windows) and your web browsers (chrome/IE/Firefox) are up to date with all appropriate patches. Older versions of browsers can and do have problems with websites developed for newer versions of browsers and operating systems. Link to comment Share on other sites More sharing options...
CATGUY7 Posted December 14, 2016 Author #15 Share Posted December 14, 2016 You have a configuration problem. Make sure your operating system (e.g. Windows) and your web browsers (chrome/IE/Firefox) are up to date with all appropriate patches. Older versions of browsers can and do have problems with websites developed for newer versions of browsers and operating systems. I will check that. I have tried using Explorer, Firefox and Safari. It's odd that all three would need to be updated, but since i think I read that Princess' website has been updated, that's probably why. Thank you! Link to comment Share on other sites More sharing options...
myfuzzy Posted December 14, 2016 #16 Share Posted December 14, 2016 I have had a problem with Princess on AOL since Thanksgiving. I switched to Explorer and it works fine there Link to comment Share on other sites More sharing options...
CATGUY7 Posted December 14, 2016 Author #17 Share Posted December 14, 2016 I updated Explorer, and Firefox evidently automatically updates. I still was unable to access my bookings. I called Princess for help. The representative told me that the Princess website was optimized for Google Chrome. So while I was on hold, I downloaded Google Chrome, and was finally able to access my bookings. If anyone else has issues, this might be your answer. Thanks to all for your suggestions. Link to comment Share on other sites More sharing options...
travelers07 Posted December 14, 2016 #18 Share Posted December 14, 2016 Sometimes you need to clear your cookies. These save info on all your visited websites and sometimes conflicts happen. Just use Google for directions on how to do this on your specific browser. This is what we always told our clients to do first when I did tech support for banks. Easy and it works. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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