Work2cruz! Posted October 1, 2017 #26 Share Posted October 1, 2017 I just tried to book an excursion online and it wouldn't allow me to apply my 250.00 OBC which I have online. Called and they did it over the phone. She told me everyone trying to use this option is having the same issues. Their website is brutal. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
the_dylaness Posted October 1, 2017 #27 Share Posted October 1, 2017 "internal server error" "internal server error" I hate your website, X. Link to comment Share on other sites More sharing options...
gr8fulforcruising Posted October 1, 2017 #28 Share Posted October 1, 2017 I just spent 45 minutes trying to book an excursion on "X". OMG I have never seen a site that needs to be fixed more than this one. I have spent less time getting teeth pulled (not sure which one was more painful). It took 25 minutes to convince the website that there was OBC that I could use. I really was happy when they gave me the chance to use the OBC but maybe they could hire IT people with a brain. I am still waiting to get my luggage tags on line but will call the Captains club to do the job that would take 30 seconds. Link to comment Share on other sites More sharing options...
3forAdventure Posted October 2, 2017 #29 Share Posted October 2, 2017 I just spent 45 minutes trying to book an excursion on "X". OMG I have never seen a site that needs to be fixed more than this one. I have spent less time getting teeth pulled (not sure which one was more painful). It took 25 minutes to convince the website that there was OBC that I could use. I really was happy when they gave me the chance to use the OBC but maybe they could hire IT people with a brain. I am still waiting to get my luggage tags on line but will call the Captains club to do the job that would take 30 seconds. I am glad it not just me having problems.... Celebrity's website is the worst!! Link to comment Share on other sites More sharing options...
A Sixth? Posted October 2, 2017 #30 Share Posted October 2, 2017 Does anyone have a link to this deal? Link to comment Share on other sites More sharing options...
3forAdventure Posted October 2, 2017 #31 Share Posted October 2, 2017 Does anyone have a link to this deal? Log into your account on celebrity and it should come up in the top banner. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
springfire Posted October 2, 2017 #32 Share Posted October 2, 2017 I just can't understand why Celebrity can not fix their website! Link to comment Share on other sites More sharing options...
A Sixth? Posted October 2, 2017 #33 Share Posted October 2, 2017 Log into your account on celebrity and it should come up in the top banner. Sent from my iPhone using Forums Nope... nothing. I'll try calling Monday morning. Was going to book a ship tour to the Cinque Terre (Almost always tour ala do-it-ourselves, but this would be an exemption) Link to comment Share on other sites More sharing options...
phillygirl2400 Posted October 2, 2017 #34 Share Posted October 2, 2017 On our Oct 9 cruise, the Cinque Terre excursion is not discounted. I think it's about $119pp. Link to comment Share on other sites More sharing options...
Cookiegirl1329 Posted October 2, 2017 #35 Share Posted October 2, 2017 Same story as above... when I finally managed to get someone on the phone they couldn't find any of the excursions I asked about included in the "sale". Of course, the premium non-alcoholic package isn't included either. Then, when I tried to go on line I couldn't get in. So frustrating! Link to comment Share on other sites More sharing options...
Rare ghstudio Posted October 2, 2017 #36 Share Posted October 2, 2017 If all of my reservation records weren't "locked for 20 minutes", even though I haven't touched them other than trying to "manage each reservation", maybe I could take part in this offer. I guess this is Celebrity's way of marketing.....call it a "teaser". The ad sounds great, but we actually don't let you make reservations..... Link to comment Share on other sites More sharing options...
A Sixth? Posted October 2, 2017 #37 Share Posted October 2, 2017 If all of my reservation records weren't "locked for 20 minutes", even though I haven't touched them other than trying to "manage each reservation", maybe I could take part in this offer. I guess this is Celebrity's way of marketing.....call it a "teaser". The ad sounds great, but we actually don't let you make reservations..... Dumbest feature I have ever seen on a site that is supposed to "sell" BTW signed in this morning and now the banner count-down shows.... the tour I was interested in isn't one of the "selected" ones. Link to comment Share on other sites More sharing options...
madridgirl Posted October 2, 2017 #38 Share Posted October 2, 2017 Guess I'm glad it wouldn't let me "add to cart" and had to call. The price online for our 15-night was $255.20 for the unlimited package and it said that the discount was already applied. But when I called I learned that it was not. so it came to $201 for the unlimited internet package. Great deal. Link to comment Share on other sites More sharing options...
lostchild Posted October 2, 2017 #39 Share Posted October 2, 2017 Guess I'm glad it wouldn't let me "add to cart" and had to call. The price online for our 15-night was $255.20 for the unlimited package and it said that the discount was already applied. But when I called I learned that it was not. so it came to $201 for the unlimited internet package. Great deal. The regular price for 15 days unlimited internet is $319 so $255.20 is exactly 20% off. Is it because you are higher up on Captain Club and get another discount that stacks with the 20% off promotion? Link to comment Share on other sites More sharing options...
madridgirl Posted October 2, 2017 #40 Share Posted October 2, 2017 The regular price for 15 days unlimited internet is $319 so $255.20 is exactly 20% off. Is it because you are higher up on Captain Club and get another discount that stacks with the 20% off promotion? I was told that because I am Elite the discount is 30%, glad I ended up calling. I saw nothing stating that there is an additional discount for Elite and above. Link to comment Share on other sites More sharing options...
madridgirl Posted October 2, 2017 #41 Share Posted October 2, 2017 Here is my payment confirmation Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
chamima Posted October 2, 2017 #42 Share Posted October 2, 2017 I was told that because I am Elite the discount is 30%, glad I ended up calling. I saw nothing stating that there is an additional discount for Elite and above. I got that same discount (and same price) months ago for a 14 day cruise. You get the 30% off as a trade-in for your 90 minutes that you would have received for being Elite and an extra 10% or so for pre-booking. (You would have gotten the 30% onboard but not the extra 10) I tried to get the 20% instead of the 10% along with the Elite discount but , once again, no combining benefits. Actually she told me under the "new" rules I wouldn't even get the pre-booking benefit. But I guess that was wrong because you just got it. Link to comment Share on other sites More sharing options...
madridgirl Posted October 2, 2017 #43 Share Posted October 2, 2017 I got that same discount (and same price) months ago for a 14 day cruise. You get the 30% off as a trade-in for your 90 minutes that you would have received for being Elite and an extra 10% or so for pre-booking. (You would have gotten the 30% onboard but not the extra 10) I tried to get the 20% instead of the 10% along with the Elite discount but , once again, no combining benefits. Actually she told me under the "new" rules I wouldn't even get the pre-booking benefit. But I guess that was wrong because you just got it. Well, if I would ever check my benefits I would have figured out that Elite already get a 30% discount for unlimited internet. (25% Select, 35% Elite Plus). Just having a super Duh moment [emoji15] Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
cruisin lady ca Posted October 2, 2017 #44 Share Posted October 2, 2017 I was told that because I am Elite the discount is 30%, glad I ended up calling. I saw nothing stating that there is an additional discount for Elite and above. The Captain's Club benefits are detailed on that page of the Celebrity website. It is a nice reminder of all of the perks - discounts for internet, laundry and dry cleaning/pressing, etc. Too often, I forget about the pressing and dry cleaning perks. I have also taken advantage of the internet package discount - and was told that the price is actually lower in the cruise planner than it would be onboard. I believe there is a 10% discount in the cruise planner - and the CC discount is on top of that. Or in the case of the 72 hour sale, the 20% comes off the lower price. So, it is a good deal for anyone who plans to use the internet onboard. Link to comment Share on other sites More sharing options...
UKPete71 Posted October 2, 2017 #45 Share Posted October 2, 2017 Or in the case of the 72 hour sale' date=' the 20% comes off the lower price. So, it is a good deal for anyone who plans to use the internet onboard.[/quote']During the sale the 20% is off the on board price, not the pre-cruise price. Link to comment Share on other sites More sharing options...
kampinguru Posted October 3, 2017 #46 Share Posted October 3, 2017 I just got 20% off the premium drink package based on the price I checked on Sept 29th. It was 81.25/day CAD on the 29th and it is 65.00 CAD today. Link to comment Share on other sites More sharing options...
cruisin lady ca Posted October 3, 2017 #47 Share Posted October 3, 2017 The 72 hr sale was extended - ends midnight tonight. Link to comment Share on other sites More sharing options...
Gimpy McFarlan Posted October 3, 2017 #48 Share Posted October 3, 2017 Wife and I loaded up on excursions during the 72 hour sale. Glad to hear it was extended so more people could take advantage of it. Looking forward to the Asia cruise on Milli in two weeks! [emoji2] Link to comment Share on other sites More sharing options...
nanamobo Posted October 3, 2017 #49 Share Posted October 3, 2017 I also received the email but was so frustrated that I couldn't access their website. So now I'm at work using another browser and STILL having an issue on the website. I can't believe this website is so bad. How can people know which excursion to take if the website won't let you see the various excursions!!!!!:loudcry: Link to comment Share on other sites More sharing options...
raynvic Posted October 3, 2017 #50 Share Posted October 3, 2017 I also received the email but was so frustrated that I couldn't access their website. So now I'm at work using another browser and STILL having an issue on the website. I can't believe this website is so bad. How can people know which excursion to take if the website won't let you see the various excursions!!!!!:loudcry: Me too, I have been trying for 2 days. Very frustrating! Link to comment Share on other sites More sharing options...
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