myfuzzy Posted December 13, 2017 #1 Share Posted December 13, 2017 (edited) I just got the email telling us that the Caribbean Princess will not be ready with the medallion technology for our cruise June 2, 2018. It seems that they had quite an aggressive schedule to have these ships up and running with the new technology so quickly, then running into problems. I know that they offered current and near future passengers OBC for the inconvenience and misrepresentation that it would be ready at this time, but I can't see how they can afford to give everyone going forward anything. So much for new technology....going forward..status quo From the Email: The creation of Ocean Medallion Vacations is an all-encompassing project that is currently being activated onboard another Princess ship. We had hoped to have it launched in time for your cruise aboard Caribbean Princess. However, we have identified refinements and enhancements that require more time for us to fully realize our aspirations to elevate the guest experience by way of this new technology. We hope you’ll experience Ocean Medallion on a future cruise with Princess. We apologize for any disappointment this news may cause for you. Edited December 13, 2017 by myfuzzy Link to comment Share on other sites More sharing options...
satxdiver Posted December 13, 2017 #2 Share Posted December 13, 2017 We are on the CB in November and had hoped the ***** would be up and running. Your post leds us to believe it may not be running. Thanks for the update. Link to comment Share on other sites More sharing options...
shukapaw Posted December 13, 2017 #3 Share Posted December 13, 2017 I received the same email today for our June Caribbean Princess sailing. The web site still shows it as being in place for our sailing I called Princess and talked to a rep about this. She told me that ***** will be in place but only a small percentage of passengers will be part of the "test run". She told me I could watch others and see how nice this feature was. I told her this was worse than it not being available shipwide.... I'm supposed to look over somebody's shoulder and oooh and ahhh over this new feature that is unavailable to me. She told me that we would be able to purchase additional Internet minutes at a bit of a discount for the "inconvenience" The thing that upsets me most here is the crappy way Princess is handling this whole snafu. ~Brian Link to comment Share on other sites More sharing options...
easyboy Posted December 13, 2017 #4 Share Posted December 13, 2017 No choice but to wait and see again. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
UpcountryTravelers Posted December 13, 2017 #5 Share Posted December 13, 2017 Interesting. We have NOT received any such notice for our March 2018 sailing on the Caribbean. One would think that if it is not to be ready in June, it would certainly not be ready in March!! Link to comment Share on other sites More sharing options...
Kineticoh20 Posted December 13, 2017 #6 Share Posted December 13, 2017 Interesting. We have NOT received any such notice for our March 2018 sailing on the Caribbean. One would think that if it is not to be ready in June, it would certainly not be ready in March!! We just received it for our Mar 18 cruise. Link to comment Share on other sites More sharing options...
fishywood Posted December 13, 2017 #7 Share Posted December 13, 2017 Well should I decide to book a summer cruise on the CB it will be if and only if Princess can promise I will not be selected for the "test run" and be subject to the continuing FUBAR-ity of the endlessly changing rollout schedule. While a slow limited debut may be the best solution for the IT wonks, no question it is a customer service nightmare. If a firm rollout plan cannot be developed and adhered to, as has been said on the other threads Mr. Arnold Donald needs to start updating his resume pronto. Link to comment Share on other sites More sharing options...
myfuzzy Posted December 13, 2017 Author #8 Share Posted December 13, 2017 Hmmm, according to how I am reading the notice.....the ***** will not be available on the whole ship....not just for a few ...so others can watch over one's shoulder....weird. Link to comment Share on other sites More sharing options...
BRANDEE Posted December 13, 2017 #9 Share Posted December 13, 2017 We just received it for our Mar 18 cruise. Just received my email regarding the March 18 Caribbean Princess cruise. So nice of them to wait until final payment is due. Terrible PR. Considering many paid extra to be on the ***** cruise...notification could have been made earlier. Still listed as a ***** cruise on the website. Link to comment Share on other sites More sharing options...
shukapaw Posted December 13, 2017 #10 Share Posted December 13, 2017 Interesting. We have NOT received any such notice for our March 2018 sailing on the Caribbean. One would think that if it is not to be ready in June, it would certainly not be ready in March!! You may be among the "selected few" who will actually get the *****. Like I posted earlier, some will receive it and others won't. ~Brian Link to comment Share on other sites More sharing options...
Rare CanadianBurger Posted December 13, 2017 #11 Share Posted December 13, 2017 On the CB now, and the staff is “doubtful“ that ***** will be rolled out on time. We have the Royal booked for Dec 2018 and we’re already told she wouldn’t be ready. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
willyshaw Posted December 13, 2017 #12 Share Posted December 13, 2017 Just got an email ***** will not be on my mid August 2018 cruise on the Caribbean looks like this is going to stretch a while Link to comment Share on other sites More sharing options...
voljeep Posted December 13, 2017 #13 Share Posted December 13, 2017 I would think there would be a big difference in the way Princess reacts (OBC) if you are notified before the final payment is due, or after it has been paid. Still lots of other costs... airline already booked?? Link to comment Share on other sites More sharing options...
CanICruiseSoonPlease Posted December 13, 2017 #14 Share Posted December 13, 2017 I got my email yesterday for the Sept 2018 cruise. This is cruise # 3 ...Regal/Royal/Caribbean of mine that the ***** was canceled. But, I am just happy to go on a cruise. I can open my own cabin door. Just hope the internet is unlimited like the Regal was last month. Link to comment Share on other sites More sharing options...
myfuzzy Posted December 13, 2017 Author #15 Share Posted December 13, 2017 Wow, all the way into September 2018. I see the Golden was scheduled for October 2018, I wonder if that one gets pushed back too. Now it looks like 2019 or beyond for any full roll out of the *****. I wonder how many people actually booked because of the ***** technology, and now I wonder how many cancellations they will get because of the delays. It seems like they put the cart before the horse by advertising and promising this technology before it was actually perfected. All the monies put into the PE cruise terminal, for a "few" to take advantage of. I too, can open my own door, order my drinks and schedule my own activities......maybe someday....Hmm, maybe they should call Disney. Link to comment Share on other sites More sharing options...
cruzrbachoua Posted December 13, 2017 #16 Share Posted December 13, 2017 My friends we are traveling with in an aft oceanview on CB for a b2b in mid August received the email for one of the sailings that it would not be on there. We are in a midaft interior and have received no notice yet....bummed we couldn't try it but I would wish/hope for no one to have it as I don't want to deal with a half roll out and have staffed stressed over trying to fix and or work with a system not working. But her email stated nothing about it being only part of the ship available...I am hoping all or none please! Link to comment Share on other sites More sharing options...
lola2013 Posted December 13, 2017 #17 Share Posted December 13, 2017 I'm also on the 3/18/18 sailing and received the email notification last night. I called Princess immediately, and they were happy to provide me with additional OBC as a gesture of goodwill due to the inconvenience; it's already reflected on my folio. Technology is lost on me so I'm happy with the extra $$$. Link to comment Share on other sites More sharing options...
SteelMagnolia9 Posted December 13, 2017 #18 Share Posted December 13, 2017 I’m booked on a May 2018 cruise and have not received an email. Link to comment Share on other sites More sharing options...
cruzrbachoua Posted December 13, 2017 #19 Share Posted December 13, 2017 Steel Magnolia I think princess is being hit or miss. I am on the same b2b sailings as my friend and alphabetically my name is first and we both use the same TA yet she got the email and I didn't. Princess is not handling this well. I have my TA looking into it. Link to comment Share on other sites More sharing options...
SteelMagnolia9 Posted December 13, 2017 #20 Share Posted December 13, 2017 Steel Magnolia I think princess is being hit or miss. I am on the same b2b sailings as my friend and alphabetically my name is first and we both use the same TA yet she got the email and I didn't. Princess is not handling this well. I have my TA looking into it. Thank you for that information. Good to know. Link to comment Share on other sites More sharing options...
cruzrbachoua Posted December 13, 2017 #21 Share Posted December 13, 2017 Thank you for that information. Good to know. your welcome Link to comment Share on other sites More sharing options...
satxdiver Posted December 13, 2017 #22 Share Posted December 13, 2017 [quote name=myfuzzy;54749352.... It seems like they put the cart before the horse by advertising and promising this technology before it was actually perfected. All the monies put into the PE cruise terminal' date=' for a "few" to take advantage of.....Hmm, maybe they should call Disney.[/quote] Princess definitely grossly underestimated how long it will take to implement this new technology. So now after hyping this to the max they are sitting there with egg all over their face. Princess hired a Disney manager to implement *****. Unfortunately they forgot to hire the workers who actually made it work on Disney. Link to comment Share on other sites More sharing options...
cruzrbachoua Posted December 13, 2017 #23 Share Posted December 13, 2017 Just heard back from my TA...yup ***** not on CB for August not even a partial like on Regal. ***** banner is now off the sailing online as well. He asked about the obc that others got and princess said due to them making the change early before penalties for canceling we could cancel free and clear so they would not offer any obc...not true if you already booked a hotel room and possibly flights which we have.......but hey it was worth a shot. We didn't book the cruise solely for the ***** as very little would benefit us...would have been neat to try it but we are all good. Link to comment Share on other sites More sharing options...
myfuzzy Posted December 13, 2017 Author #24 Share Posted December 13, 2017 Princess definitely grossly underestimated how long it will take to implement this new technology. So now after hyping this to the max they are sitting there with egg all over their face. Princess hired a Disney manager to implement *****. Unfortunately they forgot to hire the workers who actually made it work on Disney. ;p Good one....its always the "little" guys that make things work! Oh, but its the Upper Gamucks that take all the credit Link to comment Share on other sites More sharing options...
pablo222 Posted December 13, 2017 #25 Share Posted December 13, 2017 Princess hired a Disney manager to implement *****. Unfortunately they forgot to hire the workers who actually made it work on Disney. From what I have read, there are a lot of things planned at Disney, but not yet implemented. Unlike princess, they didn't pre-announce the things to all their customers. Link to comment Share on other sites More sharing options...
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