Norwegian Jewel - Disappointing - Hongkong to Tokyo March 21, 2018 -

[AusQueen]

So, you made big claims, about NCL faults and it didn't even pertain to you/??? Really??? And you keep hammering away, someone didn't know about Latitudes? Who cares?

 

Please read all my posts in this thread. I only referred to what we experienced and NOT things that didn't concern us. We believe in loyalty and that is why I guess most ships do have these loyalty programs. It may not matter to you but it does to a lot of people. That is why these companies invest on them.

[Steamboat Willie]

We are platinum plus NCL and were on the Jewel prior to your trip (Auckland 31 Jan - Sydney 10 Feb 2018). Still overall impressed with NCL but found that some of the specialty restaurant staff left a lot to be desired. Dined speciality 6 times and wished we had just done the MDR more often. Problems included being rushed through courses, next courses arriving before previous course consumed and a waiter almost arguing with us about meal order because he was trying to push another choice (I know, sounds strange). I got the impression that there were quite a few "new" staff on board - a feeling that was confirmed during an onboard tour when we were told that some staff had been taken to help meet the staffing needs on a new NCL ship that was coming on line (?) so they were operating below normal compliment and had a number of "trainee" staff members.

 

However, our steward was just excellent and all other aspects of the ship were great. Boarding in Auckland was a bit chaotic but not NCL's fault and at the end of the day no big deal.

 

 

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[Love my butler]

I understand the disappointment and thank you for your review. The only thing I can add is cruising in a full suite versus cruising in a min suite and under can be a completely different experience. The VIP treatment you get in a suite can really alter reality once you are in a 'steerage' room. No excuse, but the difference between the VIP versus non-VIP is usually startling.

[AusQueen]

I understand the disappointment and thank you for your review. The only thing I can add is cruising in a full suite versus cruising in a min suite and under can be a completely different experience. The VIP treatment you get in a suite can really alter reality once you are in a 'steerage' room. No excuse, but the difference between the VIP versus non-VIP is usually startling.

 

 

So true. I actually brought this matter up with the HD when he called our room. I told him - correct me if I am wrong but do you only favor people from the Suites and those that are even on a mini-suite and lower would be treated differently? I told him that would be a stupid move because a boat only has about 30 suites. Of course he said it was not true and that everyone is treated the same.

 

 

We knew that staying in a mini suite would be different from that of a Suite. We have stayed in a Mini Suite before in other cruise lines and it was all good. Can't fault the room for this cruise on the Jewel - as nothing was wrong with it. Our steward kept it immaculate. It is when we got out of our cabin did all the issues surface - LOL.

 

 

In fairness, they probably try to treat everyone the same. And of course when you are in a Suite you expect more,etc The problem is the Jewel does not have well trained staff to carry out what it is supposed to do so. I don't think the management of that ship has accepted this fact. I also don't think they are aware that it is a problem they have to face as soon as possible.

[karoo]

Glad you did not encounter at least one of the 10 plus issues we did. You presented way too much inside information about how the Hotel Director (HD), Captain and the rest of the staff carried out their duties during this trip. You even presented some of the confidential info they had to deal with as far as immigration is concerned. I always thought dealings with country ports was a sensitive issue and am not sure how you were able to find out all of these. This makes me very skeptical as to the source of these info and the intention of your post.

 

 

 

Just like you, we have been on several cruises before and even enjoying the occasional suite ( with NCL and the other ships) stays that came with the concierge and the butler who interacted with us on a daily basis BUT I must say we were never privy to sooo much information like you have presented. We never bothered with how they ran their ship because that is their job. The details you presented are what a normal tourist or passenger would not even bother with unless it concerned them directly.

 

 

 

We never blamed the ship for the delays with the passports or immigration. They have no control over that. Nor do we blame them for the passengers who did not secure the correct visas. If you travel a lot, you should know how to look out for yourself. We always do. Hence, when we have done our part, it makes it frustrating when the basic service including courteous behavior from staff is not received. This was a huge part of my original post. We only got this at the Jewel as it appears the culture with this ship is different.

 

 

 

We go on cruises to relax and unwind with the fervent hope of being able to do so with minimum issues. This trip with the Jewel was just relentless till the end. I read somewhere the other day on a different thread that this particular cruise even had the Noro virus towards the end of it. I am just glad we got off on the 9th day and for this matter not to add to the list of things we felt bad about.

 

 

 

The intention of my post is to prevent the Jewel from destroying the NCL brand. NCL is a good company and I hate for it to suffer because of a poorly managed ship. The Jewel wins this category in all angles. My husband and I started thinking that it probably got the worse lot of staff from the NCL pool. It is unfair for the thousands of good employees it has to suffer just because one ship, the Jewel, has been mismanaged.

 

 

 

Frank del Rio and Andy Stuart should really have a good look on this

 

 

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I definitely don’t work for the company, but I did 4 cruises on the Star last year and so far I have done 4 on the Jewel this season. The HOHO cruiser I call myself. I also know many passengers from these cruises- many who were on the Star last year and also did Vancouver to Sydney, went home for Christmas and came back Jan 31st - Auckland to Sydney (I was on that) and they were still onboard. I also met many who had been on since Sydney, were still loving the experience and were sad their trip was coming to an end. Passengers that cruise a longtime usually get to know staff well as passengers come and go, but the staff are usually still there next cruise and it’s amazing how when you come back onboard how friendly and happy they appear to be and see you back and how they always remember you name etc. I also don’t go on a cruise to rest and relax - I can stay home and do that. I go to visit and see the ports, attend dance activities, dance parties, etc. I even played trivia this cruise as a passenger decided they wanted an Aussie to join their team, even though I warned her I would be useless. We won many times though so maybe her theory about having a cosmopolitan team was correct. So because I get involved I always know the entertainment staff well, many of whom I’ve often met on another ship. Some of my friends onboard also include 2 of the Ambassadors who I think have been on every cruise on the Star and Jewel that I’ve done the last two seasons. I dined with them twice in the Specialties and they would ask questions as often the HD visited, the HD assistant to see how you were enjoying the meal. Most officers will answer these questions when asked if it’s not breaching passenger privacy. They’ll tell you why we were late leaving, how many passengers left behind etc, but they won’t divulge who, but if you listen around sailaway time you’ll hear their names being paged. Even at their Q&As they will answer many of these questions if they can, so I’m sure they are aware of the correct protocol of what they can and can’t discuss. In my line of work (I’ve now recently retired) we were always told transparency is best so always try to answer questions as honestly as you can, people like to know. So I don’t think staff are being indiscreet. If I’d asked personal questions about the passenger who collapsed in Fyzz the night, Code Alpha was called and who was taken off in an ambulance the next day they wouldn’t have given me the details. I also know one of the security officers well from past cruises so I asked her what the delay discussed in the Freestyle Daily in Beijing was about. I also asked how many people didn’t have visas etc. She never names names though. The UK couple who didn’t hand in their passport, volunteered the information in OSheehan’s one night. Their reasoning- they couldn’t get off so why did the Chinese government need their passports. Once explained- they were holding the ship up and no one could get off until all the passports were handed in they passed it in. They also told me a German couple however still refused until they were threatened with disembarkation at the first port in Japan or cabin arrest. That is the only negative I have- I believe if you don’t hand over your passport when requested you shouldn’t be allowed to embark.

I also listened to a lot of goss onboard that seemed to gather momentum so I would often ask to get clear clarification. Eg 200 people with no visas turned into 1000, a protest in the atrium that 25 passengers turned up to became 250, so I also asked the security officer and the assistant HD what was correct. Didn’t go out of my way- only asked when they stopped to talk to me etc.

I wouldn’t worry about having to warn other passengers as each passenger’s experience is different and I certainly don’t think the Jewel is tarnishing the brand’s reputation. You only have to read these boards to realize that for every passenger that has a miserable time, another passenger will say we had a great time- and ask themselves, were we actually on the same cruise? I certainly would never let embarkation ruin the rest of my cruise as that can be hit or miss. I had a cruise on the Getaway TA last year that I struggled with and wanted to get off, but others loved it. It made me though realise that not all cruises will be perfect, maybe I don’t have the resilience and positivity I thought I had and revisit why I found it so hard to stay positive and enjoy my cruising experience. It made me also reassess, what is it that makes me happy when I cruise, what ships, itineraries I enjoy etc. Hopefully this will be a learning curve for what frustrates you and what sorts of holidays are right for you. Personally I find HAL boring, but if you like to just relax and rest, have set dining times etc (I like to just wing it as I go), maybe that is the cruise line for you. We all like different things. Good luck! I hope you have a better experience next time you travel.

 

PS- I presented no information about the Captain as I hardly saw him, maybe at the latitudes party only and I definitely didn’t have a conversation with him.

 

 

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Edited April 5, 2018 by karoo

[outdoorking]

I was on that same cruise last month aboard the Jewel that went started in Hong Kong ended in Tokyo.

 

Getting on the ship was a bit messy. Too many people waitingaround. Too long waiting times. And yes, I did not see any Latitudes signexcept for those in Platinum and probably for the Suites. I could not findanyone to ask about it and we just decided to wait.

 

Restaurant staff in the main dining areas are not welltrained. Took forever to get any service even if you have a beveragepackage. Those in the specialty restaurants are a bit better only becausetheir restaus are not as full as Azura or Tsar. Food is almost alwayssalty everywhere. And with your beverage always running late, itdoes not help the situation. Room service took forever to deliveranything even if it was just a drink. They charge a fee for deliveringyour orders nearly one hour later – pathetic !

 

Tours offered were average. Although I did not expectto see much other than to see the Wall in China as we have been to Japanseveral times before.

 

The Casino was always closed for some reason even if theship was already cruising. The entertainment was below average. The tv inthe room, was smaller than the computer we have back home. And we werealso in a mini-suite.

 

 

The internet package that I paid for in advance was no better than dial up. I have been on other cruises with Norwegian and the internet was far superior to Jewel. I would advise everyone not to take the package as it is worthless. Overall they are just trying to mislead people by saying that you can stream.

 

You also get the impression that most of the staff working in that ship are not well trained. They also did not seem happy working there.So much tension and confusion.

 

I have tried the Jewel and once is enough. I don’t think it was money and time well spent. I think Norwegian can do better than what the Jewel has delivered. Norwegian was okay in the past.

[mking8288]

To OP and others, thank you for sharing the #cough #cough not so 100% exceptional cruise experience on the Jewel - as written by seasoned CC & with high on the Latitude tiers ... not what we're expecting to read & learn. It is, apparently, consistent with some, some of the other recent reviews, not just of the Jewel but ... well, enough said, cause, not giving grounds for the minority stockholders to start waiving again.

 

Been researching and looking at the options & possibilities for sailing Asia in the past year; and, this is most definitely, convincing us to look away at other lines with an established and better track records in the SE Asia & China region.

 

NCL as a brand, overall, has earned its reputation for having some of the best crews, going above & beyond - nowadays, not so sure anymore ... at least, inconsistent in its delivery. And, we've seen some of that first hand last year on 2 ships, just a handful, perhaps. Trending and direction, are, what some of us are concerned about.

 

I find it hard to believe that the embarkation in HK was bad, as described - but find no reasons to think otherwise. Other lines and ships docked there on a regular basis, some using locally contracted staff, and are fine - things ran smoothly as shared on the other CC sub-forum. Don't have a good reason and sorry to read about these subpar experience, can't explain it to say cheer up, no. More reasons to pause and consider - leaning toward, strongly, not choosing the NCL products & going to the other lines.

 

Maybe it's the revolving door, since we are on a different NCL sailing here in the Americas soon ... will see, and, extended family will be on a TA. Good news are great to share but bad news travel even faster in the digital media age, no censorship or suppression can mask it all.

 

Let's hope for a better sailing on NCL for all.

[AusQueen]

NCL as a brand, overall, has earned its reputation for having some of the best crews, going above & beyond - nowadays, not so sure anymore ... at least, inconsistent in its delivery. And, we've seen some of that first hand last year on 2 ships, just a handful, perhaps. Trending and direction, are, what some of us are concerned about.

 

Don't have a good reason and sorry to read about these subpar experience, can't explain it to say cheer up, no. More reasons to pause and consider - leaning toward, strongly, not choosing the NCL products & going to the other lines.

 

Maybe it's the revolving door, since we are on a different NCL sailing here in the Americas soon ... will see, and, extended family will be on a TA. Good news are great to share but bad news travel even faster in the digital media age, no censorship or suppression can mask it all.

 

Let's hope for a better sailing on NCL for all.

 

I certainly hope most of the disappointments only happen in the Jewel. It is sad though because it is based in our part of the world. We were looking forward to taking more short cruises around this region for a change. We are never going back to the Jewel that I am very sure of. I do hope NCL does something about most of the issues raised on these threads.

[pc_load_letter]

Wife and I are on Jewel in June for our first Alaska cruise!

 

Any tips for the ship? We generally are low key and keep things simple.

[AusQueen]

Wife and I are on Jewel in June for our first Alaska cruise!

 

Any tips for the ship? We generally are low key and keep things simple.

 

Pre-book your onshore excursions at least a month before the cruise. It will save you the hassle of lining up at the Shore Excursion desk. We normally book them online and find the tickets in our cabin when we arrive. Doing this also ensures you get the tours you want instead of joining something that was just a left over because the other tours were sold out. You can book it online or call them. They can also do it for you on the phone.

 

If you are into the specialty restaurants, I think Cagney and the Teppanyaki are the only ones worth going into. La Cucina and Le Bistro at the Jewel are both quite disappointing as most of their food are just way too salty as compared to how they do it in the other ships. With the main dining areas, it is best to get into them before 7 pm to avoid the crowds. The staff in the main dining areas are not really well trained to deal with the crowds. You need a bit of patience with them as they can keep you waiting.

 

 

Just really really lower your expectations in order not to get frustrated. The Jewel is my least favorite ship at Norwegian. Enjoy !

[karoo]

If we expected to get more out of the cruise than what we paid for or are entitled to THEN we should have accepted the stuff the HD offered and the stuff sent to our cabin for all the dramas that went on. I even forgot to mention that he even offered us to have a dinner in one of the restaurants and I did tell him, no thank you we already have a booking from the package. We refused all of them and sent them back. We only expected what we paid for - nothing more or nothing less. As I have mentioned before, we look down on people who whinge just to get freebies from an organisation.

 

 

My comments are based on facts that happened. We shared them in the hope that the Jewel will improve for everyone's sake. There are about 3 or 4 of us in this thread who have had the same experience or impression with the Jewel. You are the only one that seems to say otherwise. You stated several times that you are not connected with NCL - but your posts are so different from an ordinary tourist. As I have mentioned before, I am skeptical with the information you have presented and the reason for your post.

 

And what does my being an Aussie have to do with it? Is the color of our money different from yours? I am sorry if you are insulted when Australians voice out opinions that differ from yours. I thought we lived in a free country. Not all Aussies are the same. Not sure why you are more bothered with my comments than NCL themselves are. You need to calm down - no one is trying to destroy your beloved cruise liner.

 

 

Stick to the facts and let everyone decide for themselves. I am happy you enjoyed your cruise, well satisfied and singing praises about NCL. You do not have force everyone with how happy you are.

 

 

I did not force nor do I know any of the other people in the thread who were also unhappy and felt they had to share their experience. It is no one's fault that they felt the same way.

 

 

 

Yes possibly my post comes across different as I try to stay off the boards and just stick to the Roll Calls which is what many cruisers I meet say they do. At our CC meeting one passenger even commented to me - when I read whingers on the boards I often think- were we on the same cruise? I guess that is what happened to me.

I went to this section as sometimes I happen to find an informative trip report I enjoy reading which actually inspired me to do Dubai to Venice and an Alaskan trip. I guess your post triggered my interest as I happened to be on this cruise and I got sucked in to replying. I guess we just have to agree to disagree and I’m going back to just reading my roll call for my next Jewel cruise and I’ll stick to the Ports Asia section. Happy sailing- I hope you enjoy your next cruise.

 

 

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[newmexicoNita]

AusQueen, thanks for posting. We'll be on the Jewel for the first time next September (19 day repositioning) and I'm preparing for a substandard experience. No expectations, no disappointments. Thanks for the forewarning. Perhaps the powers that be will read your post and improve their performance.

this is the reason I pay little attention to reviews and when I do one I wait til we have been home a few days so little issues we may have had seem to be unimportant. We have sailed the Jewel 3 times, never had a real disappointment though the service has not always been quite as good as some of our cruises. Why I have no idea. When I read a review that is total one sided I take it with a total grain of salt. Add to this the OP have mentioned there was a family emergency on the 8th or 9th day. That probably didn't help her. things going wrong at home can carry over. Especially when she wasn't have the time of her life anyway.

I do have to add, I had trouble reading it like others so I may have missed some of her complaints as I stopped reading about 1/2 way down.

Edited April 6, 2018 by newmexicoNita

[scootersdad]

That is my hope and purpose for posting my lengthy review on the whole experience. They have heaps of time to fix the situation. They need to boost the training and morale of their staff members. Happy employees produce better results. They seem to have no pride at all with their work and the passengers suffer. One last warning - internet is not good. The Star was an older ship but the internet was heaps better. Enjoy your cruise and I hope the Jewel will not fail you as much for the sake of the Norwegian brand.

 

I have a cruise scheduled on the Jewel for Jan 2019. If I don't see better reviews I will cancel and stay with Royal. :mad: The only reason I'm on NCL is I/we have $4000+ each in credits from the disasterous NCL Star in Jan 2017.

[deliver42]

Evidently, what a difference one year means. We were on the Jewel last May in Alaska, and had a wonderful time. The crew was excellent and attentive.The entertainment was very good, and the food was better than expected, except for Moderno, which was a major disappointment.

[deefer]

I have a cruise scheduled on the Jewel for Jan 2019. If I don't see better reviews I will cancel and stay with Royal. :mad: The only reason I'm on NCL is I/we have $4000+ each in credits from the disasterous NCL Star in Jan 2017.

 

So we were on the Jewel the week before - Singapore to HK. Our experience was excellent. I posted a live review. That does not mean that the OP did not have miserable time.

 

Everyone has different expectations, does different excursions & comes in contact with different crew members - I’m sure that for every great experience you can find someone on board who thinks the cruise was horrible.

 

For the $4000 credit I would give it one more try.

[AusQueen]

So we were on the Jewel the week before - Singapore to HK. Our experience was excellent. I posted a live review. That does not mean that the OP did not have miserable time.

 

Everyone has different expectations, does different excursions & comes in contact with different crew members - I’m sure that for every great experience you can find someone on board who thinks the cruise was horrible.

 

For the $4000 credit I would give it one more try.

 

 

Totally agree with this. I honestly wished none of those I posted happened to us as now we need to use another cruise liner if we want to travel around Asia and Alaska. The Jewel is the assigned ship of NCL along these shores at least for the next 12 months. My husband refuses to set foot on the Jewel ever. And for years we were happy with NCL. We are now are a bit wary. The other passengers who posted similar experiences on the Jewel only confirmed what we went through. However, it is sad that we went through more than they did.

 

And yes - to scooter's dad - for the sake of the $4,000 credit - give it one more try or find another cruise with NCL. It is not a gift or freebie. It is your entitlement for the Star dramas. Norwegian is already making heaps from all of us.

[mjkacmom]

“Priority” check in for latitudes tends to be even longer than those for new guests. It’s just another line, nothing extra about it. Thosetaking your bags and checking you in don’t even work for NCL. I can’t imagine being insulted being offered money and treats, what else are they supposed to do for you? Porters in a foreign country speaking their own language and not English? This is a problem?

[AusQueen]

Porters in a foreign country speaking their own language and not English? This is a problem?

 

Yes it could be a problem if you don't speak their language and don't really know where your bags are going when there are 2 ships at the port. These porters were situated in the middle of the 2 ships. It is easier to lose your luggage in an airport as it can follow you faster. It is not the same story for a ship.

[www3traveler]

I have done a number of cruises on The Jewel over the past several years. I have booked a cruise for January 2019 and am very much looking forward to it.

[Steamboat Willie]

I have a cruise scheduled on the Jewel for Jan 2019. If I don't see better reviews I will cancel and stay with Royal. :mad: The only reason I'm on NCL is I/we have $4000+ each in credits from the disasterous NCL Star in Jan 2017.

Oh Dear, I didn't mean to make it sound like the Jewel was a Roman Galley and that you would be manning the oars. We had a perfectly fine time on board and enjoyed our cruise. Individual staff members were great (e.g. Wayan at the bar in O'Sheehan's and Sagar our Cabin Steward) but we discussed during the trip that staff overall seemed unhappy (someone else mentioned this on another post here on CC) and that perhaps this resulted from poor Management (?). This does seem to translate down to how they perform their job and is evident in small things. In Cagneys (previously our favourite specialty restaurant) the staff just wanted us out so they could close up (and it was early but not busy first night on board). I asked whether I could have a cheese plate for dessert (as I don't eat sweets) and was told that I could only have what was on the menu, so had nothing. A few nights later the same question in La Cucina resulted in the delightful waitress sending down for cheese from the kitchen (no problem it seems). It really depends upon which staff member you interact with and the highs and lows are what you remember. We didn't go back to Cagneys after that one visit but went twice to La Bistro which we always like, despite the argument from the waiter about what we should order (and I note that after this he disappeared from the floor of the restaurant and we received a complimentary bottle of wine and a different waitress). On our first visit to La Bistro on this cruise we got the best laugh of the cruise when our waitress lifted the cloche covering my wife's entree to reveal an empty plate. We laughed for about ten minutes but I think the waitress was embarrassed. Moderno was a disappointment on the Jewel as the staff didn't seem to understand the concept of the red and green, stop/start menu delivery but we were comparing it to the Churascarrio experience on a South American cruise on the NCL Sun. Perhaps being closer to the birth of the Churascarria method of overeating just led to closer adherence to the ritual. Chin Chin on the Jewel was good. Overall, we would still be happy to sail on NCL Jewel in the future and wouldn't let individual poor performance deter us.

[AusQueen]

but we discussed during the trip that staff overall seemed unhappy (someone else mentioned this on another post here on CC) and that perhaps this resulted from poor Management (?). This does seem to translate down to how they perform their job and is evident in small things. .

 

Totally agree with this observation which is sad because the staff could really perform better and interact with the passengers better, etc if they had good training and management support. This is what I pointed out to the HD. I just hope they try and improve things for everyone's sake.

[Nelsj099]

I was on the Jewel over Christmas. It was amazing. I have a hard time believing that all of the staff from my trip have already left the Jewel. After reading all of the posts in this thread, I would start with the question have you ever been to mainland China or Hong Kong? When I am there I am fully aware that I will need to use my preschool Chinese to clarify things. (I taught preschool, I have very good Chinese about boats, lining up, cars, dinosaurs, toilets, water normal things... ) The people working at the port work for the port they don't work for NCL. They probably have no idea what you are talking about. Did you try talking to them in their language as a guest to their country? As a person going to visit this region you must know about the visa requirements... I have also lived in Russia. As a traveler, you must know the requirements to go to a country if a country has strict visa requirements for all visitors it is going to take time to be cleared by customs. Everyone has to be cleared. I have stood in the immigration lines I know it takes time. The food was salty? Did you try asking for something cooked with less salt? They would have accommodated it. Things are stressful when you have a family emergency, trust me I understand and it is hard to be away from home during these times, I have lived overseas for almost 6 years. I get it. The crew on the Jewel was amazing in my experience, they became friends who I still chat with on Facebook. A lot of them knew my name after 13 days. I cried on Christmas it was the first real non Asian Christmas I have had since my mom died. They made that atmosphere and experience for me. I will forever be grateful for the time I had on the Jewel and in Australia and New Zealand. Was everything perfect no, there was a crazy person attacking a bartender and spending time in the brig. There were guys who got kicked off the boat. There was a bunch of underage drinking. But, I made lifelong friendships and experienced something that I don't know if I will ever get a chance to do again. I am sorry that your experience wasn't as amazing as mine was but do take a few days and see what you really remember from the trip, and the time that you go to spend with loved ones if you went with them or the memories of trying to get through the streets of Hong Kong having no idea where you were going, the orange temples in Kobe. The deafening silence that you experience at Tiananmen square. The bad noodles that made you sick that you bought off of a street food person on the side of a road. Exploring the bund. As much as you may be frustrated and annoyed. Trust me I have lived in China and Russia for almost 6 years. You got to experience things that people dream about.

[jaxw17]

Totally agree with this observation which is sad because the staff could really perform better and interact with the passengers better, etc if they had good training and management support. This is what I pointed out to the HD. I just hope they try and improve things for everyone's sake.

I think this was me I put a short review on here about the segment from Sydney to Singapore.

The staff were overworked in some areas at peak times and this is down to rotas supplied not by them but by management.

In one of the bars nearest to the theatre they had one person working when the theatres were coming out. Stupid planning.

at peak times when people were coming away from the pools and back from trips they had one person serving he was rude stressed and very unfriendly he was called Abdul. I saw numerous altercations between him and guests. He shouted at people to get in line.

As I stated there was some of the worse customer service I have even come across on a cruise.

Lambasted me all you want I am telling you what I witnessed on this Jewel cruise

[mugtech]

I think this was me I put a short review on here about the segment from Sydney to Singapore.

The staff were overworked in some areas at peak times and this is down to rotas supplied not by them but by management.

In one of the bars nearest to the theatre they had one person working when the theatres were coming out. Stupid planning.

at peak times when people were coming away from the pools and back from trips they had one person serving he was rude stressed and very unfriendly he was called Abdul. I saw numerous altercations between him and guests. He shouted at people to get in line.

As I stated there was some of the worse customer service I have even come across on a cruise.

Lambasted me all you want I am telling you what I witnessed on this Jewel cruise

Just another reason to enjoy not drinking alcohol. Any problems with the water?

[AusQueen]

I think this was me I put a short review on here about the segment from Sydney to Singapore.

The staff were overworked in some areas at peak times and this is down to rotas supplied not by them but by management.

In one of the bars nearest to the theatre they had one person working when the theatres were coming out. Stupid planning.

at peak times when people were coming away from the pools and back from trips they had one person serving he was rude stressed and very unfriendly he was called Abdul. I saw numerous altercations between him and guests. He shouted at people to get in line.

As I stated there was some of the worse customer service I have even come across on a cruise.

Lambasted me all you want I am telling you what I witnessed on this Jewel cruise

 

Not surprised at all by your comments. If you read my original lengthy post, we were subjected to a few of them as well. It was unbelievable. We have cruised with Norwegian before and the staff behavior and culture in this ship is different. It is sad because some of them are trying their best. Hopefully, management will wake up and sort this mess out.

 

 

I have been subjected to ridicule and abuse here for stating the facts of our experience.

 

 

And in reply to another post here that was addressed to you jaxw117, in our case we hardly touched the alcohol on board. Hence, our observation was never muddled or confused. And yes, they even stuffed up the delivery of the 12 prepaid water bottles we ordered because they did not have stock due to an admin ordering error. Who runs a ship this size and not have bottled water available for their guests???? It took three follow ups during our first day before the truth came out. We got the water the next day.....