Rare vacationlover_mn Posted July 15, 2018 #1 Share Posted July 15, 2018 I have never seen this topic here before :) We actually had a billing error in on favor on Radiance! The Voom Internet was awful on our Alaska trip, and on day 5 or 6, we went down to the service desk to complain. They had us talk to the Internet desk lady, and she looked at our usage, and agreed to give us 30% back (approx $30). We were ok with that. When we got final bill on last night, it had appeared they had given us a full refund! Just got credit card statement back, and indeed see the full refund on there. Yay!!! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
grapau27 Posted July 15, 2018 #2 Share Posted July 15, 2018 I have never seen this topic here before :) We actually had a billing error in on favor on Radiance! The Voom Internet was awful on our Alaska trip, and on day 5 or 6, we went down to the service desk to complain. They had us talk to the Internet desk lady, and she looked at our usage, and agreed to give us 30% back (approx $30). We were ok with that. When we got final bill on last night, it had appeared they had given us a full refund! Just got credit card statement back, and indeed see the full refund on there. Yay!!! Sent from my iPhone using Forums On Freedom last June we had the UK Free Drinks package.When in Chops Grill the waiter said the bottled sparkling water was not included but I knew it was but didn't want to spoil our night so I just paid for that plus the extra on our Bottles of wine. Next day I took my list of the DP free drinks to GS. At first they were hesitant but when I showed them the Deluxe Drinks list they agreed I was right. I thought they would just credit the water but they credited all the additional drinks charges for our bottles of wine in Chops Grill that night. Link to comment Share on other sites More sharing options...
ONECRUISER Posted July 15, 2018 #3 Share Posted July 15, 2018 Yeah Royal makes mistakes my favor at time. Not getting charged for things. Two years ago took my Daughter on cruise and we made 4 phone calls from cabin at sea, had a family Emergency. Figured get our Diamond Plus discount per minute. Never got charged a penny. It's weird, about once a yr they miss charging me for stuff... Link to comment Share on other sites More sharing options...
Jim40 Posted July 15, 2018 #4 Share Posted July 15, 2018 Ordered drink package before cruise then canceled , got sea card and had the drink package on it was never charged . Link to comment Share on other sites More sharing options...
cruisinfanatic Posted July 15, 2018 #5 Share Posted July 15, 2018 I have never seen this topic here before :) We actually had a billing error in on favor on Radiance! The Voom Internet was awful on our Alaska trip, and on day 5 or 6, we went down to the service desk to complain. They had us talk to the Internet desk lady, and she looked at our usage, and agreed to give us 30% back (approx $30). We were ok with that. When we got final bill on last night, it had appeared they had given us a full refund! Just got credit card statement back, and indeed see the full refund on there. Yay!!! Sent from my iPhone using Forums you should definitely call and dispute this Link to comment Share on other sites More sharing options...
Ocean Boy Posted July 15, 2018 #6 Share Posted July 15, 2018 you should definitely call and dispute this That made me laugh. Link to comment Share on other sites More sharing options...
Rare vacationlover_mn Posted July 15, 2018 Author #7 Share Posted July 15, 2018 I should mention- earlier in the week I had to go down and get 2 drinks removed from our bill. We had drink package, and pool bar accidentally charged us for them... Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare vacationlover_mn Posted July 15, 2018 Author #8 Share Posted July 15, 2018 you should definitely call and dispute this I know, right ;) Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
itsmeagain Posted July 15, 2018 #9 Share Posted July 15, 2018 Right now Royal is trying to look each of you up to "fix" the billing problems. :') Link to comment Share on other sites More sharing options...
3hearts4me Posted July 16, 2018 #10 Share Posted July 16, 2018 I had to escalate getting free gratuities credited to our acct (it was advertised in error but I had screenshot the ad so they honored it). However, when they credited the grats to our acct, instead of 2 people it was for everyone in my party. That was a nice surprise! Link to comment Share on other sites More sharing options...
whyrlygig Posted July 16, 2018 #11 Share Posted July 16, 2018 We each had a massage on Enchantment along with some other minor charges. The last day we were given a bill for the correct amount (something like $350) but it was never charged to our credit card. Link to comment Share on other sites More sharing options...
OCruisers Posted July 16, 2018 #12 Share Posted July 16, 2018 That made me laugh. Us too! ;p Link to comment Share on other sites More sharing options...
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