syesmar Posted September 3, 2018 #26 Share Posted September 3, 2018 (edited) Here’s some links to recent discussions on this topic: https://boards.cruisecritic.com/showthread.php?t=2619944 https://boards.cruisecritic.com/showthread.php?t=2671561 https://boards.cruisecritic.com/showthread.php?t=2668305 https://boards.cruisecritic.com/showthread.php?t=2615003 https://boards.cruisecritic.com/showthread.php?t=2654682 https://boards.cruisecritic.com/showthread.php?t=2615003 https://boards.cruisecritic.com/showthread.php?t=2647377 https://boards.cruisecritic.com/showthread.php?t=2650478 https://boards.cruisecritic.com/showthread.php?t=2646891 https://boards.cruisecritic.com/showthread.php?t=2642838 https://boards.cruisecritic.com/showthread.php?t=2642176 https://boards.cruisecritic.com/showthread.php?t=2627444 https://boards.cruisecritic.com/showthread.php?t=2623899 Issues have been going on for so long. I hope the site becomes functional for all soon! Edited September 3, 2018 by syesmar spacing Link to comment Share on other sites More sharing options...
ehogan Posted September 3, 2018 #27 Share Posted September 3, 2018 I have had no luck using an ipad. I do better with my laptop but it is still a very awkward website. We also cruise a lot on Princess and their website is a dream in comparison. I prefer to do my own bookings directly with cruise companies because I dislike having to wait for TA to get back to me but I think in future I will use a TA to book with HAL. Link to comment Share on other sites More sharing options...
Kynana Posted September 3, 2018 Author #28 Share Posted September 3, 2018 (edited) I thought I'd try one more time on the HAL site and experienced the same problem. If I log on, I can't get beyond the guarantee stateroom area. My computer is up-to-date, so the problem nothing to do with that. I deleted the cookies on my computer the HAL website thinking that might help, but that did nothing. How Holland America can operate efficiently and profitably with such a sorry website is beyond me. Edited September 3, 2018 by Kynana Link to comment Share on other sites More sharing options...
Mochidelight Posted September 4, 2018 #29 Share Posted September 4, 2018 Hola! Wondering... has anyone tried raising these website concerns directly to HAL's pres? Not sure if there is a way to actually do that or maybe he is already aware of these issues and choosing not to act. What really gets me -- and probably another reason why I'll be switching to a different cruise line in the future -- is, in terms of the website, HAL thinks that they know what's best for their customers. Learning a new site is fine, but inducing customers to learn a new site that is totally counterintuitive is a waste of time on the customers' part, unfortunately. This experience reminds me so much of Ron Johnson's tenure at JCP. Apart from the wonderful customer service and hard-working onboard staff... HAL's corporate folks and IT seem to be very money-driven more so than customer driven or user-research driven. Maybe they are unable to revert back to old site due to potential financial loss (could it be that it was built by third-party vendors rather than relying on the abundant tech/IT professionals in Seattle area?). But settle the losses and gain back valuable customer base by making small adjustments to the old site. Walk before you run. Princess Cruises, the sister cruise line, has a pretty good site ... but they probably can't or won't help HAL out and don't want anything to do with HAL's site. understandable... I bet no one in Seattle's tech scene wants to go near the HAL site either. Of course, as a business, I hope HAL floats long enough for the thousands of onboard staff to retain their jobs. But I've lost hope that corporate HAL will ever fix their site... so I'm out. :( Link to comment Share on other sites More sharing options...
OlsSalt Posted September 4, 2018 #30 Share Posted September 4, 2018 Hola! Wondering... has anyone tried raising these website concerns directly to HAL's pres? Not sure if there is a way to actually do that or maybe he is already aware of these issues and choosing not to act. What really gets me -- and probably another reason why I'll be switching to a different cruise line in the future -- is, in terms of the website, HAL thinks that they know what's best for their customers. Learning a new site is fine, but inducing customers to learn a new site that is totally counterintuitive is a waste of time on the customers' part, unfortunately. This experience reminds me so much of Ron Johnson's tenure at JCP. Apart from the wonderful customer service and hard-working onboard staff... HAL's corporate folks and IT seem to be very money-driven more so than customer driven or user-research driven. Maybe they are unable to revert back to old site due to potential financial loss (could it be that it was built by third-party vendors rather than relying on the abundant tech/IT professionals in Seattle area?). But settle the losses and gain back valuable customer base by making small adjustments to the old site. Walk before you run. Princess Cruises, the sister cruise line, has a pretty good site ... but they probably can't or won't help HAL out and don't want anything to do with HAL's site. understandable... I bet no one in Seattle's tech scene wants to go near the HAL site either. Of course, as a business, I hope HAL floats long enough for the thousands of onboard staff to retain their jobs. But I've lost hope that corporate HAL will ever fix their site... so I'm out. :( There are numerous online contacts for Orlando Ashford, President of Holland America Lines. Here is his twitter link: https://twitter.com/oashford You described the new website problems well - it is counter-intutitive. Clumsy, awkward, inefficient, annoying, and often malfunctioning works too. Link to comment Share on other sites More sharing options...
willow949 Posted September 6, 2018 #31 Share Posted September 6, 2018 The website is horrendous in this day and age! Go hire a new webmaster! Make it easy!! Link to comment Share on other sites More sharing options...
molole Posted September 6, 2018 #32 Share Posted September 6, 2018 Does anyone know how to get Advantage fare on the site? I can’t find it anywhere! Link to comment Share on other sites More sharing options...
Rare erewhon Posted September 6, 2018 #33 Share Posted September 6, 2018 Does anyone know how to get Advantage fare on the site? I can’t find it anywhere! What are Advantage fares? Link to comment Share on other sites More sharing options...
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