Captainclive. Posted September 30, 2018 #76 Share Posted September 30, 2018 I had not realised they had appointed Baldrick as CEO. Despite being at work since 6am today I am now laughing at my desk!! Link to comment Share on other sites More sharing options...
Mark36 Posted September 30, 2018 #77 Share Posted September 30, 2018 Hi all, Just emailed P/O and Christopher Edgington directly. Booked Azura 2020 2 weeks ago should have got 10% only got 5 % I rang them an hour after initial booking to query this and reply was 5% already discounted message even though I booked before they changed the wording. I will update soon on outcome. Thanks Mark Link to comment Share on other sites More sharing options...
Rupert2251 Posted September 30, 2018 #78 Share Posted September 30, 2018 Hi all, Just emailed P/O and Christopher Edgington directly. Booked Azura 2020 2 weeks ago should have got 10% only got 5 % I rang them an hour after initial booking to query this and reply was 5% already discounted message even though I booked before they changed the wording. I will update soon on outcome. Thanks Mark I emailed his office last night and got a reply back this morning from a member of his team saying he had requested them to investigate. Can't expect much more over the weekend I suppose. I think Strawberry field was very lucky yesterday with the timing etc. Will let you know when I hear back. Link to comment Share on other sites More sharing options...
jeanlyon Posted September 30, 2018 #79 Share Posted September 30, 2018 Does anyone have the original prices. It's rather a long time now since 3rd September. Just realized that's a silly question. there wasn't a brochure with prices in! Link to comment Share on other sites More sharing options...
Harry Peterson Posted September 30, 2018 Author #80 Share Posted September 30, 2018 Does anyone have the original prices. It's rather a long time now since 3rd September. I think those of us who are pursuing this will have the prices applicable to our own particular cruises/cabins/suites - that's obviously essential in terms of evidence if P&O don't settle this properly. Those will be rather specific prices, though, and probably not of much use in general terms. There may be some screen shots knocking around, though. Link to comment Share on other sites More sharing options...
Strawberry field Posted September 30, 2018 #81 Share Posted September 30, 2018 I emailed his office last night and got a reply back this morning from a member of his team saying he had requested them to investigate. Can't expect much more over the weekend I suppose. I think Strawberry field was very lucky yesterday with the timing etc. Will let you know when I hear back. I was lucky as I wasn't expecting a call until Monday at the earliest. Thanks for the update Link to comment Share on other sites More sharing options...
Mark36 Posted October 3, 2018 #82 Share Posted October 3, 2018 Hi all, Just emailed P/O and Christopher Edgington directly. Booked Azura 2020 2 weeks ago should have got 10% only got 5 % I rang them an hour after initial booking to query this and reply was 5% already discounted message even though I booked before they changed the wording. I will update soon on outcome. Thanks Mark Update I have just got an email explaining that PO are sorry about confusion over booking process and been offered OBC . So fair play to PO they did something fairly quickly and I am happy with the outcome. Mark Link to comment Share on other sites More sharing options...
Elviex Posted October 3, 2018 #83 Share Posted October 3, 2018 Could someone please point me in the direction on where I can see the wording which says the 5% discount has already been applied? A friend tried to book today and the fare quoted gave a discount of less than 10%. The fare shown on the website of £2810 resulted in P&O offering a discount of £148! Thanks in advance. [emoji924][emoji41] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Harry Peterson Posted October 4, 2018 Author #84 Share Posted October 4, 2018 They've accepted now that they were in the wrong - but they're still refusing to offer anything but token recompense for a blatant piece of overcharging: https://boards.cruisecritic.com/showthread.php?t=2685641 Link to comment Share on other sites More sharing options...
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