sppunk Posted September 24, 2018 #1 Share Posted September 24, 2018 Today I was reviewing my credit card charges and noticed two $86 refunds from HAL in mid-September. That amount to me seems like port fees but our last HAL cruise was a S Caribbean trip on the Koningsdam in December 2016, so a ways back. Anyone else get a refund? Link to comment Share on other sites More sharing options...
SilvertoGold Posted September 24, 2018 #2 Share Posted September 24, 2018 Future Cruise Deposit refunded and converted from a different currency? You won the HAL computer programming lottery? Please let us know if you find out!! Link to comment Share on other sites More sharing options...
sppunk Posted September 24, 2018 Author #3 Share Posted September 24, 2018 Future Cruise Deposit refunded and converted from a different currency? You won the HAL computer programming lottery? Please let us know if you find out!! Nope, my FCD is already taken for our upcoming May Volendam trip! If I won the lottery I’ll be sad it’s missing a few delights I always dreamed about. :) Link to comment Share on other sites More sharing options...
Rare richwmn Posted September 24, 2018 #4 Share Posted September 24, 2018 Today I was reviewing my credit card charges and noticed two $86 refunds from HAL in mid-September. That amount to me seems like port fees but our last HAL cruise was a S Caribbean trip on the Koningsdam in December 2016, so a ways back. Anyone else get a refund? I had a random credit from HAL about a year ago. Turns out they credited back part of a partial payment for a cruise. No one could explain why, but the amount I owed increased by the amount of the credit. Link to comment Share on other sites More sharing options...
Rare TiogaCruiser Posted September 24, 2018 #5 Share Posted September 24, 2018 I had a random credit from HAL about a year ago. Turns out they credited back part of a partial payment for a cruise. No one could explain why, but the amount I owed increased by the amount of the credit. It’s the New Math!;) Link to comment Share on other sites More sharing options...
sppunk Posted September 24, 2018 Author #6 Share Posted September 24, 2018 I had a random credit from HAL about a year ago. Turns out they credited back part of a partial payment for a cruise. No one could explain why, but the amount I owed increased by the amount of the credit. HAL has none of my money - a FCD is holding a cruise where payment isn’t due until February. Link to comment Share on other sites More sharing options...
colonialinnkeeper Posted September 24, 2018 #7 Share Posted September 24, 2018 Could it be port charges that you either missed or it was changed? Link to comment Share on other sites More sharing options...
sppunk Posted September 24, 2018 Author #8 Share Posted September 24, 2018 Could it be port charges that you either missed or it was changed? Port taxes were my guess but 21 months post sailing seems way too long for it to be the case. It was a refund, it said. Link to comment Share on other sites More sharing options...
Wendyjean Posted September 24, 2018 #9 Share Posted September 24, 2018 Why don't you call and ask? Link to comment Share on other sites More sharing options...
avian777 Posted September 25, 2018 #10 Share Posted September 25, 2018 Why don't you call and ask? (y)(y)(y) Spot on - great advice!!! Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted September 25, 2018 #11 Share Posted September 25, 2018 I agree -- call and ask. Did HAL cancel an excursion due to weather or something? Link to comment Share on other sites More sharing options...
Rare whogo Posted September 25, 2018 #12 Share Posted September 25, 2018 It is a clerical error, the $172 was supposed to be mine. Send it ASAP, please. Link to comment Share on other sites More sharing options...
sppunk Posted September 26, 2018 Author #13 Share Posted September 26, 2018 It is a clerical error, the $172 was supposed to be mine. Send it ASAP, please. Please send your routing number, SS# and mother’s maiden name and I’ll get it right over! Link to comment Share on other sites More sharing options...
sppunk Posted September 26, 2018 Author #14 Share Posted September 26, 2018 Why don't you call and ask? They didn’t know either. Link to comment Share on other sites More sharing options...
Rare richwmn Posted September 26, 2018 #15 Share Posted September 26, 2018 They didn’t know either. Same answer I got! Link to comment Share on other sites More sharing options...
Rare whogo Posted September 26, 2018 #16 Share Posted September 26, 2018 Please send your routing number, SS# and mother’s maiden name and I’ll get it right over! Touché. Link to comment Share on other sites More sharing options...
avian777 Posted September 26, 2018 #17 Share Posted September 26, 2018 They didn’t know either. Same answer I got! Just a WAG but I bet you didn't get that in writing ... :rolleyes::rolleyes::rolleyes: Link to comment Share on other sites More sharing options...
Rare richwmn Posted September 26, 2018 #18 Share Posted September 26, 2018 Just a WAG but I bet you didn't get that in writing ... :rolleyes::rolleyes::rolleyes: Good guess. In my case, I knew that they had refunded part of my payment, they just couldn't tell me why. I paid, they refunded, I had to pay again. Link to comment Share on other sites More sharing options...
SJSULIBRARIAN Posted September 26, 2018 #19 Share Posted September 26, 2018 Just accept it. As they say "Don't look a gift horse in the mouth." Link to comment Share on other sites More sharing options...
frankc98376 Posted October 2, 2018 #20 Share Posted October 2, 2018 Was a thread about this several months ago after they started sending out these checks. I was told by HAL that it was the result of an audit- likely overcharge on port charges or on board Mariner credits not received during a cruise. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted October 2, 2018 #21 Share Posted October 2, 2018 An audit being done -- HAL has to refund money to people for over charges -- makes sense to me. Link to comment Share on other sites More sharing options...
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