procter Posted December 11, 2018 #26 Share Posted December 11, 2018 Sadly Bonnie has not been seen recently since she asked for specific instances which were supplied to her. I hope she is/can comeback with answers. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted December 11, 2018 #27 Share Posted December 11, 2018 Just wanted to point out that I’m in the UK and got the price on the website - don’t know whether that makes any difference. Link to comment Share on other sites More sharing options...
Grandma Cruising Posted December 11, 2018 #28 Share Posted December 11, 2018 2 minutes ago, procter said: Sadly Bonnie has not been seen recently since she asked for specific instances which were supplied to her. I hope she is/can comeback with answers. I think this is unfair, don’t blame the messenger! Don’t forget she has to pass on the examples to someone else (Miami?) then wait for them to answer her before she comes back here with an answer. I’m sure she will post as soon as she has an answer. 1 Link to comment Share on other sites More sharing options...
Arizonasunshine Posted December 11, 2018 Author #29 Share Posted December 11, 2018 2 minutes ago, Host Grandma Cruising said: Just wanted to point out that I’m in the UK and got the price on the website - don’t know whether that makes any difference. My prices in the USA are also from the web site, that's why so many people are so upset. Link to comment Share on other sites More sharing options...
Arizonasunshine Posted December 11, 2018 Author #30 Share Posted December 11, 2018 Just now, Host Grandma Cruising said: I think this is unfair, don’t blame the messenger! Don’t forget she has to pass on the examples to someone else (Miami?) then wait for them to answer her before she comes back here with an answer. I’m sure she will post as soon as she has an answer. Agree, we need to give Bonnie time. We are lucky to have her. I am sure we will get an answer, although I am not optimistic that I will like it. Link to comment Share on other sites More sharing options...
munch1 Posted December 11, 2018 #31 Share Posted December 11, 2018 2 minutes ago, Host Grandma Cruising said: Just wanted to point out that I’m in the UK and got the price on the website - don’t know whether that makes any difference. Grandma...you may have gotten the price but you were just darn lucky ! Unfortunately for most, Azamara pricing is all over the place ....some others have gotten lucky too. It shouldn’t be a game of some do & some don’t ! Very frustrating ! Sharon 1 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted December 11, 2018 #32 Share Posted December 11, 2018 I just wondered if the UK site had been updated and US & others not. Totally agree this shouldn’t happen! Link to comment Share on other sites More sharing options...
Mackdogmolly Posted December 12, 2018 #33 Share Posted December 12, 2018 I am booked for the 7/2 Alaska cruise on Quest and when I looked last night it looked like I could save significantly by rebooking. This morning, by TA checked and it was actually going to be significantly MORE. What the heck? Link to comment Share on other sites More sharing options...
Arizonasunshine Posted December 12, 2018 Author #34 Share Posted December 12, 2018 It is starting to look like Azamara is fully aware of the misleading web information and has done nothing to correct the misleading pricing. I am writing this at 8:40 pm EST. I have just checked the Azamara web site and the rates are exactly the same as they were Sunday, before the controversy on pricing and the BOGOHO promotion. Azamara can not say that they were not aware of a problem, they have denied my request to honor their web prices and BOGOHO promotion Monday morning. They have refused to honor other customers with the same situation. They are clearly aware of the problem but still no action on their part. Link to comment Share on other sites More sharing options...
EngSet Posted December 12, 2018 #35 Share Posted December 12, 2018 (edited) Looks like the web site is down for maintenance...perhaps fixing/adjusting fares online? (From US site) Message on the Azamara Web site below... Website Maintenance Please note that our systems will undergo maintenance from Tuesday, December 11th 8pm to Wednesday, December 12th 3am EST. During this timeframe, the Book a Voyage function on our website will be unavailable. The website and browse functionalities will not be affected. We apologize for the inconvenience, and appreciate your understanding as we complete this essential maintenance. Edited December 12, 2018 by EngSet Link to comment Share on other sites More sharing options...
marinaro44 Posted December 12, 2018 #36 Share Posted December 12, 2018 31 minutes ago, EngSet said: Looks like the web site is down for maintenance...perhaps fixing/adjusting fares online? (From US site) Message on the Azamara Web site below... Website Maintenance Please note that our systems will undergo maintenance from Tuesday, December 11th 8pm to Wednesday, December 12th 3am EST. During this timeframe, the Book a Voyage function on our website will be unavailable. The website and browse functionalities will not be affected. We apologize for the inconvenience, and appreciate your understanding as we complete this essential maintenance. Maybe, just maybe, they're fixing the problem everyone's complaining about. Maybe, just maybe, we should wait and see what Wednesday brings and hold off on further accusations. 1 Link to comment Share on other sites More sharing options...
EngSet Posted December 12, 2018 #37 Share Posted December 12, 2018 3 minutes ago, marinaro44 said: Maybe, just maybe, they're fixing the problem everyone's complaining about. Maybe, just maybe, we should wait and see what Wednesday brings and hold off on further accusations. 🙂 Wednesday a.m. may bring better news! 🙂 Link to comment Share on other sites More sharing options...
Mrs Miggins Posted December 12, 2018 #38 Share Posted December 12, 2018 The price for our 28th May Pursuit cruise has increased using this offer by £630. Also in the UK. Link to comment Share on other sites More sharing options...
Shawnino Posted December 12, 2018 #39 Share Posted December 12, 2018 17 hours ago, Arizonasunshine said: Agree, we need to give Bonnie time. We are lucky to have her. I am sure we will get an answer, although I am not optimistic that I will like it. Kinda. On the one hand, sure, she should take all the time she needs. On the other, where the exact, precise issue is confused communications, I'm mildly surprised she's not posting more just to be living proof that clear communication can happen. My bet is that she has a few well-deserved days off. Link to comment Share on other sites More sharing options...
marinaro44 Posted December 12, 2018 #40 Share Posted December 12, 2018 55 minutes ago, Shawnino said: My bet is that she has a few well-deserved days off. Bonnie posted at 8:56pm Monday night that she would look into what was going on. Website maintenance started at 8pm Tuesday night. Doubt that she's taking time off. Link to comment Share on other sites More sharing options...
MNgardens Posted December 12, 2018 #41 Share Posted December 12, 2018 (edited) I am having the same problem with the August 17th Northern Europe cruise. The balcony is priced at $3099. I was ready to book! I went to book this morning because I thought that was a good price. No, once I have the cabin selected the price is $5399 for the first person, $2699 for the second. Leaves a bad taste in my mouth. I kept a screen shot of the prices as portrayed in the webpage. edited to add: there is no information about down for maintenance. Edited December 12, 2018 by MNgardens Link to comment Share on other sites More sharing options...
nordski Posted December 12, 2018 #42 Share Posted December 12, 2018 2 hours ago, Shawnino said: Kinda. On the one hand, sure, she should take all the time she needs. On the other, where the exact, precise issue is confused communications, I'm mildly surprised she's not posting more just to be living proof that clear communication can happen. My bet is that she has a few well-deserved days off. I can understand the frustration. However, I believe Bonnie has other duties besides being the CBO. Also she posted a reply on our Roll Call yesterday so I don’t think she is taking some “days off”. Given the need to get information from officers above her who will be busy with other tasks/assignments/meetings, there will always be a tension between speed and clarity of response on this forum. I certainly hope your issues are addressed within the next few days to your satisfaction. Link to comment Share on other sites More sharing options...
MNgardens Posted December 12, 2018 #43 Share Posted December 12, 2018 (edited) Also having the same problem with the May Tall Sails cruise. Feeling frustrated. edited to add: And the LCV quarterly discount does not show. Edited December 12, 2018 by MNgardens Link to comment Share on other sites More sharing options...
BBMacLaird Posted December 12, 2018 #44 Share Posted December 12, 2018 Azamara is investigating the reported pricing discrepancies on our website with our current promotion. We are working towards a resolution in the next 24-48 hours. 2 Link to comment Share on other sites More sharing options...
Arizonasunshine Posted December 12, 2018 Author #45 Share Posted December 12, 2018 8 minutes ago, BBMacLaird said: Azamara is investigating the reported pricing discrepancies on our website with our current promotion. We are working towards a resolution in the next 24-48 hours. Thank's for your help Bonnie, looking forward to Azamara's response. Link to comment Share on other sites More sharing options...
munch1 Posted December 12, 2018 #46 Share Posted December 12, 2018 We too thank you Bonnie and are also looking forward to Azamara’s response. Link to comment Share on other sites More sharing options...
BBMacLaird Posted December 13, 2018 #47 Share Posted December 13, 2018 Azamara has resolved the Share & Save promotional pricing discrepancies on the website. In some cases, you may need to clear your browser’s cache to see the price changes. We apologize for the inconvenience and confusion this has caused, and have implemented new policies that should prevent this error from occurring again. Thank you for your patience as we worked toward a resolution on our website. 1 1 Link to comment Share on other sites More sharing options...
zigdilcru Posted December 13, 2018 #48 Share Posted December 13, 2018 I called my ta yesterday and asked if I should cancel and rebook to get this special offer as we are spending a bundle on our cruise in Oct 2019 because it is for our 50th wedding anniversary and she said let her handle it and lo and behold price got reduced quite a bit and Azamara threw in $200 abc. I am very pleased as this will be our first Az cruise and am looking forward to it very much. Linda Link to comment Share on other sites More sharing options...
MNgardens Posted December 13, 2018 #49 Share Posted December 13, 2018 I can't be the only one who wished they would have honored the prices on the webpage. I was trying to book two cruises before coming to CC and finding out what was going on. Link to comment Share on other sites More sharing options...
Mackdogmolly Posted December 13, 2018 #50 Share Posted December 13, 2018 I checked again today at my booked Alaska cruise and found the the prices advertised for around from 2900 and when dummy booking, lowest pricing was over 5000. A couple of day ago, it said from $2600, but lowest pricing was still over 5000. Link to comment Share on other sites More sharing options...
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