Xmas cruise 19 dec 2018 sth east asia

[Anne Moore]

We did Diamond Princess Xmas cruise embarking in Singapore 19 dec 2018. We are asking for your help fellow cruisers as we had the cruise from Hell. No airconditiong in the cabin for the duration of the cruise, no cold water in the shower , took the 4 days to fix. We documented every complaint to customer service, which were many as these were 2 issues of Duty of Care.We had medical issues due to no airflow in cabin, their technition kept testing and said they could not get airflow to our cabin. Resulting in Princess giving us a fan.   We are asking if any other cruisers had similar issues as now we are back home Princess is denying everything. Our cabin number Deck 11 B255. 

[TracieABD]

You may want to post this in your Roll Call for this specific cruise. You may be able to get a little more help that way....

 

It will narrow your search.

[compozer]

Are you the person that posted on FB that you had the cruise from hell?   Many people are confused that you never came back to explain why it was so bad.   Sorry you had such a bad experience.

 

 

[Anne Moore]

10 hours ago, TracieABD said:

You may want to post this in your Roll Call for this specific cruise. You may be able to get a little more help that way....

 

It will narrow your search.

Thanks for your advice, not sure how to do this as we are new to cruise critic. I did not know you could call up a roll call a few weeks after the cruise. I will try , thanks again

[fishywood]

You can pull up old roll calls by going to the main menu page rather than using the cockamamie 'roll call finder' tool. Here is yours, which has passengers from the B2B over Christmas and New Year's as well:

 

I would also suggest posting this on the Australia Cruisers board:

 

https://boards.cruisecritic.com/forum/564-australia-new-zealand-cruisers/

 

...as you may get more focused responses from any of your countrymen who have managed to obtain redress for the issues you had. Here on the main Princess board you are more likely to get opinions from a USA perspective (surprised it hasn't happened yet) while the Passage Contract verbiage and relevant consumer law is quite different in Australia than the rest of the world.