Princess Insurance/AON Claim time??

[Yehootu]

My mother had rot cancel her New Years eve cruise due to health reasons. My claim was received by AON on the 9th and has been assigned. Nothing still except for the assignment. Anyone with experience with a cancelled claim? Can you tell me about your experience.

     Mahalo 

[AF-1]

I had to cancel once for a death in family.  I called my travel agent and she handled everything to include getting the insurance claim in.  I say ours took 6-8 weeks; but we had to wait to receive the death certificate to submit

Edited January 24, 2019 by AF-1

[ppmanusa]

Had to put in 2 claims one was for a medical cancellation. Once all the paperwork was submitted it took about four weeks.

[cruiseri]

Took me about 5 weeks after I submitted a claim to get a reply from AON rep.

 

SAS

Edited January 25, 2019 by cruiseri

[rwilk1129]

We recently had to cancel and file a claim. It took right at 30 days.  Received the credit in our Captain's Circle account 3 days after the insurance emailed letter to us with claim decision. Princess had credited us port charges immediately upon cancelling cruise.

[Astro Flyer]

It took about a month for our medically covered claim to receive refund checks for our non-refundable payment; the refundable payment was immediately credited to our chargecard when canceling.

[FLCruise7]

I think ours took about 3-4 weeks from mailing it to receiving check.  Like the others, had the refundable stuff from Princess credited back the day after cancellation. 

[Yehootu]

Thank-You for all the replies, now just have to sit back and wait.

[63 Super Sport]

We filed a claim before Christmas and received notification yesterday - the check is in the mail.