Not Good customer Service

[4_THE_HALIBUT]

22 hours ago, bitemyfly said:

In the past  they always posted the credit within a week , two at most.

i do have a question slightly off topic.. I recently was  offered and took a casino rate for a  re purposed Cuba cruise..

if I submit my shares to the fax line what’s my chance of getting a shareholder credit ? 

You should get it as long as the cruise was not free (free meaning you only paid taxes plus small deposit which is refunded as OBC).

[coevan]

18 hours ago, AAAAmerican said:

The most recent two i booked werre well the first one is in two mondays, they had me FAX and ReFax costing me a lot more in funds.. Finally after my 5th time it worked and I held on the Landline to wait till it was done.

 

 

Can you please explain this? What is costing you a lot in funds? The rest of your post I agree with lottacruises, OK

[Elaine5715]

10 hours ago, PhillyFan33579 said:

 

I am not judging you, I just don’t understand your thought process. On one hand you say Carnival has poor customer service, yet you have a cruise booked on Carnival. That doesn’t pass the common sense test in my book. I would not give money to a company with poor customer service or a poor product.  But despite posting several comments about Carnival’s poor customer service, you still have a cruise booked with Carnival. 

And they own Carnival stock...smh...

[Tampa Bay Irish]

Say something remotely negative about Carnival and the Carnival Cheerleaders descend on you like wolves.

[momof3cruisers]

On June 13, 2019 at 7:00 PM, Lottacruises said:

Maybe they are repuncuating your original request. Give them a few more days to get the periods and commas in the right place.

It's so hard to be snarky about punctuation when you then spell a word incorrectly. 😉

[CdrescherRBL152]

19 hours ago, mcrcruiser said:

We contacted our TA to resolve the share holder Credit issue  .Depending upon his answer to me  ,we will either keep the cruise or cancel it  ,a 14 night Hawaii cruise . We have been to Hawaii at least a dozen times ,so it would not be a great loss not sailing there on a Carnival ship  .That $250 plus the TA;s OBC clears the gratuities  ,if Carnival applies it to the booking .If not ,we cancel .In the end that is the only way for any customer to extract justice

 

 If Carnival Cruise Lines thinks that they can ignore  customers & share holders & still get their business ,well i have a bridge I like to sell them . 

 

 We never have had problems with replies from either Holland america or Princess cruises  .We do judge a  company by it's service performance  or not  performance

Okay very simple and if your TA is as good as you say he would know this. If you book thru a TA Carnival normally will only deal with the TA about your booking.

As far as threating to cancel your cruise over this. My suggestion is this although $250 is no small amount. Stop being and sounding like a child.

 

[2wheelin]

On 6/13/2019 at 6:48 PM, mcrcruiser said:

Faxed my  proof & booking number for the share holder on board credit  a week ago & requested in my cover letter  for a confiramtion that the $250 .share holder credit was properly applied to my booking  .Did not received a reply via e-mail or Fax ,so i called . wow you think we were asking for a free cruise . They hold you on the line looking  for a supervisor ,who never comes on the line .

 

 We also had sailed with Carnival back in the 90s & 2000's  ,at least 7 cruises  . Our VIFP shows no past cruises

 

 Should we look at Carnival Cruise lines in the future for our cruises or go where they make it easier for a customer to do business  .

 

 Phonig Carnival corporate tomorrow about these issues 

So it sounds like you made one phone call and were placed on hold too long. Sure that’s not good but happens everywhere and is not a reason to switch lines. You later confirm that they did not have your new email. That’s on you-not their customer service.

 

12 hours ago, mcrcruiser said:

 We have 8 past sailings with Carnival out of 84 cruises  . It seems to me the lack of decent customer service is evident  .Our very experienced Travel Agent with Carnival  Cruise line told us yesterday  that they hire people ,give them 2 weeks training & they are left to field incoming phone calls with no further  help.Thus a big turnover in personnel  . He is a top producer for Carnival & 2 other lines .  We feel confident in his judgement of the cruise line

Did you have poor customer service on these 8 sailings and if so, why keep going back. Why is your very experienced travel agent not taking care of this for you? I don’t have a travel agent but thought that is what they do.

 

11 hours ago, mcrcruiser said:

The deposit was placed before we faxed the stock ownership information . 1st is the deposit .2nd is the Fax & then  we come to find out how weak Carnival personnel  in their follow up with problems ;which was confirmed by a very experienced TA  .This is all a logical sequence of events

 

 Many times with cruise lines are weak on land & not weak at sea ;because God help you, if a cruise line is weak or sloppy at sea

 

 

 

 

Again the travel agent.

 

11 hours ago, mcrcruiser said:

This morning's phone call to Carnival  resulted in getting the  issue about the $250 on board credit resolved .  Thank God we got to speak to a well trained individual  .Not only did  she ,Flora, send me the confirming e-mail ;but ,got us credited with our past cruises . We are close to platinum level now

 

 The problem seems to be they had our old e-mail  address  .in todays  technological world we can understand  how these things can happen 

So the second call to Carnival resulted in getting an amazing response. One placement on hold and one amazing response=abysmal customer service? Huh?

And THEY didn’t have your new email.

Just go and enjoy the cruise.

 

As a Helpful FYI, the space goes after a period or comma, not before. Your posts would be easier to follow.

[Lottacruises]

10 hours ago, momof3cruisers said:

It's so hard to be snarky about punctuation when you then spell a word incorrectly. 😉

Nah, not really. 

[StolidCruiser]

On 6/14/2019 at 11:13 AM, mcrcruiser said:

This morning's phone call to Carnival  resulted in getting the  issue about the $250 on board credit resolved .  Thank God we got to speak to a well trained individual  .Not only did  she ,Flora, send me the confirming e-mail ;but ,got us credited with our past cruises . We are close to platinum level now

 

 The problem seems to be they had our old e-mail  address  .in todays  technological world we can understand  how these things can happen 

 

So you were placed on hold and consider that abysmal customer service. 

 

You called back later and got your issue resolved.  You still consider it abysmal customer service because they had an incorrect email contact. 

 

You relate your TA doesn't have good things to say about Carnival (despite being a top producer for the line) and yet you and the TA still went forward with the booking(s).

 

The type of client you are is glaringly apparent.  That's not a judgement; it's an accurate assessment from decades in the hospitality industry having seen far too many guests with your perspective on what constitutes "good customer service".

[Don Kehote]

7 hours ago, StolidCruiser said:

The type of client you are is glaringly apparent.  That's not a judgement; it's an accurate assessment from decades in the hospitality industry having seen far too many guests with your perspective on what constitutes "good customer service".

You are now my friend.

[EnjoyingCruising]

This year, I am going on a Carnival cruise and it has been several years since I sailed with Carnival.  I found that my VIFP did not have any past cruises.  I called Carnival and it seems I formerly had separate logins for VIFP and Carnival.com.  They have now merged this.  The Carnival rep fixed this while I held on the phone.  It did not take long.

 

I also used the shareholder credit while sailing Princess.  I have never had a problem getting the credit, but I have never received a confirmation of the posting.  It just shows up on my account.  It would be nice if they would send a notification but I did not find it that big of a deal.

 

I encourage you to put these things behind you and enjoy your cruise.

[SRQbeachgirl]

22 hours ago, Tampa Bay Irish said:

Say something remotely negative about Carnival and the Carnival Cheerleaders descend on you like wolves.

 

Nah, just calling out eyerolling-worthy unnecessary drama.