Sailor Taylor Posted July 22, 2019 #101 Share Posted July 22, 2019 It took them hours to fix the $18 booze glitch. Let's see how long it takes to fix this one! Any over under bets? 🤣 Link to comment Share on other sites More sharing options...
Clarea Posted July 22, 2019 #102 Share Posted July 22, 2019 8 minutes ago, Sailor Taylor said: It took them hours to fix the $18 booze glitch. Let's see how long it takes to fix this one! Any over under bets? 🤣 Years. 1 Link to comment Share on other sites More sharing options...
Rare island lady Posted July 23, 2019 #103 Share Posted July 23, 2019 Happened again just a few minutes ago. I called to change to a better cabin location on one of my B2Bs...and warned the rep on the phone not to add Vacation Protection package. His response..."Oh but you already had it added to your confirmation". 😡 Me: "No...I did not. I booked that myself online and checked off NO on the choice, plus double checked that it was indeed not on there. For some reason it seems to mysteriously appear each time I would make a change...why is that?" Agent: "Oh..I will remove it". Make sure you recheck it if you make changes...no matter how minor. Link to comment Share on other sites More sharing options...
Clarea Posted July 23, 2019 #104 Share Posted July 23, 2019 3 minutes ago, island lady said: ... 😡For some reason it seems to mysteriously appear each time I would make a change... .... This is to enhance the company's booking experience.🙄 1 3 Link to comment Share on other sites More sharing options...
Ocean Boy Posted July 23, 2019 #105 Share Posted July 23, 2019 I have no idea what kind of IT glitch causes such a thing to happen for days on end but when something like this doesn't quickly get fixed it eventually crosses the line from "glitch" to "scam". 5 Link to comment Share on other sites More sharing options...
Rare island lady Posted July 23, 2019 #106 Share Posted July 23, 2019 19 minutes ago, Host Clarea said: This is to enhance the company's booking experience.🙄 They had to do something since they can't mysteriously charge us for mini bar usage we did not use now. 😉 1 Link to comment Share on other sites More sharing options...
Rare island lady Posted July 23, 2019 #107 Share Posted July 23, 2019 12 minutes ago, Ocean Boy said: I have no idea what kind of IT glitch causes such a thing to happen for days on end but when something like this doesn't quickly get fixed it eventually crosses the line from "glitch" to "scam". I would pick "scam"....has happened to me each time I made a minor change the last few months. 😡 Link to comment Share on other sites More sharing options...
Clarea Posted July 23, 2019 #108 Share Posted July 23, 2019 11 minutes ago, island lady said: They had to do something since they can't mysteriously charge us for mini bar usage we did not use now. 😉 Oh, they still have "inadvertent" pool towel charges for that. Link to comment Share on other sites More sharing options...
Rare island lady Posted July 23, 2019 #109 Share Posted July 23, 2019 52 minutes ago, Host Clarea said: Oh, they still have "inadvertent" pool towel charges for that. LOL!! 😄 Always something. 🤑 Link to comment Share on other sites More sharing options...
RedIguana Posted July 23, 2019 #110 Share Posted July 23, 2019 Nice thing about the ports being driveable for us florida folks. We have room to bring 2 towels..... Link to comment Share on other sites More sharing options...
MisterBill99 Posted July 23, 2019 #111 Share Posted July 23, 2019 4 hours ago, Host Clarea said: Oh, they still have "inadvertent" pool towel charges for that. Yes, but I always assumed that was due to human error and the minibar issue as well. In this case the coverage is being added automatically and to me that is entirely a different situation. Link to comment Share on other sites More sharing options...
Clarea Posted July 23, 2019 #112 Share Posted July 23, 2019 6 minutes ago, MisterBill99 said: Yes, but I always assumed that was due to human error and the minibar issue as well. In this case the coverage is being added automatically and to me that is entirely a different situation. I'm not sure that all of those situations are not intentional. 1 Link to comment Share on other sites More sharing options...
Rare island lady Posted July 23, 2019 #113 Share Posted July 23, 2019 4 minutes ago, Host Clarea said: I'm not sure that all of those situations are not intentional. Yup, me thinks something smells fishy...and it's not coming from the ocean. Maybe an incentive for reps to add Vacation Protection to bookings this summer? What's the worst can happen to them should they "inadvertently" add it on? You either don't notice and end up paying for it without realizing it, or you call to have it removed to the tune of "Ohh...sorry. I will remove it". 😈 Link to comment Share on other sites More sharing options...
Clarea Posted July 23, 2019 #114 Share Posted July 23, 2019 Just now, island lady said: ... Maybe an incentive for reps to add Vacation Protection to bookings this summer? ... Sure seems that way. 1 Link to comment Share on other sites More sharing options...
MisterBill99 Posted July 23, 2019 #115 Share Posted July 23, 2019 53 minutes ago, island lady said: Yup, me thinks something smells fishy...and it's not coming from the ocean. Maybe an incentive for reps to add Vacation Protection to bookings this summer? What's the worst can happen to them should they "inadvertently" add it on? You either don't notice and end up paying for it without realizing it, or you call to have it removed to the tune of "Ohh...sorry. I will remove it". 😈 So now we've returned to the question of whether this is something that an attorney (or consumer affairs department) should be interested in. Link to comment Share on other sites More sharing options...
TC1957 Posted July 23, 2019 #116 Share Posted July 23, 2019 1 hour ago, MisterBill99 said: So now we've returned to the question of whether this is something that an attorney (or consumer affairs department) should be interested in. It cost nothing to file a complaint with the AG office, and it can be done online. It has gotten to the point that when I call a company to place and order (when the online site isn't cooperating) or address an issue I always use the speaker function and record the conversation. I tell them as soon as they get on the phone that I am recording. Since real customer service has all but disappeared, I don't trust people as far as I can throw them. Link to comment Share on other sites More sharing options...
MisterBill99 Posted July 23, 2019 #117 Share Posted July 23, 2019 54 minutes ago, TC1957 said: It cost nothing to file a complaint with the AG office, and it can be done online. Well, it didn't happen to me, so I can't file anything. Link to comment Share on other sites More sharing options...
Jarmo Posted July 30, 2019 #118 Share Posted July 30, 2019 Booked a couple months ago, no issue. Today, turned it into a B2B and PP was added to both sailings. On the bright side, only took my TA a few minutes to have it removed. The shady part is even when he got it removed from the new booking nothing was said about the initial booking (either that it had been added or if we wanted it removed) and he had to go back again and have it removed from the initial booking as well. Link to comment Share on other sites More sharing options...
Rare island lady Posted July 30, 2019 #119 Share Posted July 30, 2019 19 minutes ago, Jarmo said: Booked a couple months ago, no issue. Today, turned it into a B2B and PP was added to both sailings. On the bright side, only took my TA a few minutes to have it removed. The shady part is even when he got it removed from the new booking nothing was said about the initial booking (either that it had been added or if we wanted it removed) and he had to go back again and have it removed from the initial booking as well. I have learned now. When I call CS to make ANY kind of changes...I warn them not to add PP. They seem sheepish when I tell them...I am guessing they are aware of the problem there. Link to comment Share on other sites More sharing options...
Clarea Posted July 30, 2019 #120 Share Posted July 30, 2019 Just now, island lady said: I have learned now. When I call CS to make ANY kind of changes...I warn them not to add PP. They seem sheepish when I tell them...I am guessing they are aware of the problem there. If it is a problem ... Link to comment Share on other sites More sharing options...
Rare island lady Posted July 30, 2019 #121 Share Posted July 30, 2019 (edited) 4 minutes ago, Host Clarea said: If it is a problem ... Latest CS agent on the phone a few days ago told me they were aware of the "glitch" in the system. Problem equals opportunity? 😮 😈 Edited July 30, 2019 by island lady Link to comment Share on other sites More sharing options...
Clarea Posted July 30, 2019 #122 Share Posted July 30, 2019 Just now, island lady said: Latest CS agent on the phone a few days ago told me they were aware of the "glitch" in the system. Oh, that's what they are calling it.🙄 Link to comment Share on other sites More sharing options...
Rare island lady Posted July 30, 2019 #123 Share Posted July 30, 2019 Just now, Host Clarea said: Oh, that's what they are calling it.🙄 I edited my post to perhaps uncover the real problem. 😉 Link to comment Share on other sites More sharing options...
Aduntu Posted July 31, 2019 Author #124 Share Posted July 31, 2019 6 hours ago, island lady said: Latest CS agent on the phone a few days ago told me they were aware of the "glitch" in the system. Problem equals opportunity? 😮 😈 Funny. Same term two different reps used in my conversations. Link to comment Share on other sites More sharing options...
ashleyhaugh Posted July 31, 2019 #125 Share Posted July 31, 2019 This happened to me as well, when I changed an itinerary. We're nearly a year out though, so I haven't called to cancel it. I actually didn't notice it at first Link to comment Share on other sites More sharing options...
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