Name a request where Seabourn exceeded expectations

[lincslady]

Lois - you will get your bottles replaced at any time, if you finish them and would like more!  All part of the service.

[2SailingNomads]

Lincslady, you certainly are correct. I've had bottles replaced the night before we disembarked.

 

In my experience getting your preferred liquor has never been an issue (when on-board, whereas Seabourn Club has consistently failed to provide what we requested thru them - and they stopped calling before the last few cruises to ask what we wanted that never was in the suite when we embarked, but the stewardess always had it corrected either that night or the next day, depending on how the provisions were handled on embarkation day). 

 

Over the years we have had many "exceeded expectations moments" and beyond that I can't talk about.  I will tell that when "My favorite penguin" was still the bar manager (so sad he left Seabourn) he would be waiting at the gangway when I boarded with something special he had procured for me, with a mischievous smile on his face...  I never knew what would appear in my suite afterwards during the cruise...  

[JPH814]

During a cruise in October, the Philadelphia Eagles were playing the Chicago Bears on Monday Night Football.  I mentioned it to the cruise director and asked if there was anyway to get the game n a public tv. 

 

The day of the game I was told that there would be a tv set up in the card room.  I showed up with about 6 others.  There was a beer, wine, soft drinks and snacks laid out in front of a large screen TV. 

 

Gotta love it - (and the Eagles won!)

[Bennniee]

On 8/12/2019 at 10:32 PM, JPH814 said:

During a cruise in October, the Philadelphia Eagles were playing the Chicago Bears on Monday Night Football.  I mentioned it to the cruise director and asked if there was anyway to get the game n a public tv. 

 

The day of the game I was told that there would be a tv set up in the card room.  I showed up with about 6 others.  There was a beer, wine, soft drinks and snacks laid out in front of a large screen TV. 

 

Gotta love it - (and the Eagles won!)

This makes me hopeful that I'll be able to watch the playoffs and Super Bowl.  

[Lois R]

I would hope if you are sailing Superbowl Sunday the cruise line is aware of what a big day it is...……..whenever I have sailed on that day (this was on Mass market) but they ALWAYS had the game on....with food/drinks/ and even had the squares game in the casino. I would think a luxury line would know there are guests who would want to watch it.

[2SailingNomads]

No worries Lois, twice we have been on during SuperBowl games and each time it as shown in the Grand Salon along with hot dogs, beers, Bloody Mary's, popcorn and other treats.  And of course a few crew circulating in case you want something else.

[socalguy2010]

Service "above and beyond": not in response to a request, just exceptional service. My wife and I were on a Seabourn Norwegian fjords cruise in 2017. We were on a shore excursion at Gerainger Fjord. As we walked to the boat to tour the lake, we stopped at a waterfall at the entrance to the lake to take a picture. I leaned my cane (without which I am almost helpless) against the railing at the side of the bridge across the rushing stream under the bridge. My cane slipped and fell into the water. I looked at the 6' embankment leading down to the stream and thought that there was no way I could make it down the embankment to retrieve the cane, even if I could find it. So, leaning on my wife, I hobbled back to the tour bus. A few minutes later, a young woman, Sylvia, one of the Seabourn escorts for the excursion, came aboard the bus, held up my cane, and asked if it belonged to anyone on the bus. She had seen it in the water, climbed down the embank and retrieved it. I am eternally grateful to her and thanked her profusely whenever I saw her during the remainder of the cruise. A year or so later, I encountered her on another Seabourn cruise and approached her to thank her yet again. She remembered the incident and was appreciative of my thanks; in the meantime, she'd been promoted to an assistant cruise director. I'll always remember how she saved the rest of our cruise. That's service above and beyond.