HA@CIBT email re Princess cruise.

[MicCanberra]

I am glad they have recognised that they have made an error in judgement. I would have thought they would have been more careful but then, this is what happens with global companies.

[OzKiwiJJ]

1 hour ago, The_Big_M said:

 

If you're paying, they're happy to offer.

Worse than that! There was a link you could click to get "advice" as to which visas you would need for your cruise. Someone who wasn't savvy about international travel could get stung by that sort of advice.

[erewhon]

6 hours ago, OzKiwiJJ said:

I've just had a very quick response from Princess regarding this issue. I suspect someone in the US didn't check the Australian privacy laws before they passed on the info to CIBT. Anyway here's what it said:

 

"Thank you for your email and the concerns you have raised with us.

 

We confirm that the email sent by CIBT was not a scam, our American headquarters (Princess Cruises, Holland America Lines and Seabourn) have an existing relationship with this company.

 

The email was sent to assist customers to obtain their visas as this is a convenient service offered by CIBT.

 

We are now undertaking an internal review of the program and how it is offered to our Australian and New Zealand guests.

 

Rest assured that CIBT has no authority to use your information for any purpose other than to offer you its visa services.

 

For now we have stopped offering the program in Australia and New Zealand. You will not receive any further emails nor calls from this company.

 

We sincerely apologise for any inconvenience caused."

 

 

Thank you for posting this response from Princess.