PSR Posted November 29, 2019 #51 Share Posted November 29, 2019 Thank you for replying, MisterBill99. I do know that HAL always asks you to "sign in" to their site for possible discounts, but that has never worked for me, so they are probably referring to the mystery (as to who gets it) "Private Fare". We don't get mailers or emails from HAL much; it appears that if you have a cruise booked, they don't send you anything, from what I've read here on CC. Link to comment Share on other sites More sharing options...
MisterBill99 Posted November 29, 2019 #52 Share Posted November 29, 2019 5 hours ago, PSR said: Thank you for replying, MisterBill99. I do know that HAL always asks you to "sign in" to their site for possible discounts, but that has never worked for me, so they are probably referring to the mystery (as to who gets it) "Private Fare". We don't get mailers or emails from HAL much; it appears that if you have a cruise booked, they don't send you anything, from what I've read here on CC. That's an interesting theory. I usually do not have one booked. The last two I booked 5-6 weeks out and had an outstanding FCD to use, and do not have any more booked after that. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted November 29, 2019 #53 Share Posted November 29, 2019 14 hours ago, PSR said: I do not get the "Private Fare" option when I log in and tried your Koningsdam 1/2/20 cruise suggestion. So I tried with my husband's log in. That also does not work, so I guess neither of us is eligible for the Private Fare option....is this related in some way to your loyalty status? 🤔 The private fares are for very specific sailings and one person’s offer may be completely different than another’s. With the old website it used to be really easy to scroll through itineraries to see which one had a private fare or not. This new system does not work that way so they’re nearly impossible to find unless you luck out or receive a snail mail (or sometimes email) with the information. Do you check your junk mail folder regularly? Sometimes I find mine in there. 5 hours ago, PSR said: We don't get mailers or emails from HAL much; it appears that if you have a cruise booked, they don't send you anything, from what I've read here on CC. That used to be true, in my case, but now I get them whether I have a cruise booked or not. Link to comment Share on other sites More sharing options...
DaveOKC Posted November 29, 2019 Author #54 Share Posted November 29, 2019 17 hours ago, MisterBill99 said: I'm only 2*, so I'm not sure but it's certainly not due to some high level status. I tried to find an email with a discount code that you could try plugging in, but did not find one with that cruise listed. I think the general consensus here has been that there is no way of figuring ut who gets Private Fares and there is nothing one can do to get it if you have not been assigned it. Maybe someone more familiar with HAL can expound. One thing - it is linked to a specifc person. This week we got a Private Sale letter from HAL with BOTH of our names on it. But when I tried to book a specific cruise, the fare was the "normal" one. I logged out and then logged back in using my DW's account and then the Private Sale fare appeared! About a 10% difference. Crazy IMO. 1 Link to comment Share on other sites More sharing options...
Taters Posted November 29, 2019 #55 Share Posted November 29, 2019 It was explained to me by my PCC that once you have a HAL cruised booked, they no longer send promotional emails. You can opt back in, however, by calling the Mariner Society and telling them that you'd like to continue to receive these emails. That's what I did. 😊 1 Link to comment Share on other sites More sharing options...
MisterBill99 Posted November 29, 2019 #56 Share Posted November 29, 2019 1 hour ago, DaveOKC said: One thing - it is linked to a specific person. This week we got a Private Sale letter from HAL with BOTH of our names on it. But when I tried to book a specific cruise, the fare was the "normal" one. I logged out and then logged back in using my DW's account and then the Private Sale fare appeared! About a 10% difference. Crazy IMO. Exactly! I was getting the mailings and not finding them when I checked online (however, my TA found it when entering both of our Mariner numbers). Then I decided to create an account for my wife and lo and behold I saw the offers. So I complained to HAL and they had someone look into it and arranged for my account to see them, and now I do. However, whatever they did broke my wife's account and she no longer sees then. Not a big deal since I'm the one who looks. Link to comment Share on other sites More sharing options...
PSR Posted November 30, 2019 #57 Share Posted November 30, 2019 Thanks for everyone's comments! As I mentioned, I did try both our HAL log ins without a "Private Fare" result, but I guess who gets one is up to HAL. Maybe one day it will appear. 😲 Link to comment Share on other sites More sharing options...
Seasick Sailor Posted November 30, 2019 #58 Share Posted November 30, 2019 15 minutes ago, PSR said: Thanks for everyone's comments! As I mentioned, I did try both our HAL log ins without a "Private Fare" result, but I guess who gets one is up to HAL. Maybe one day it will appear. 😲 Try https:hollandamerica.com/en_US/deals/black-friday.html Link to comment Share on other sites More sharing options...
PSR Posted November 30, 2019 #59 Share Posted November 30, 2019 37 minutes ago, Seasick Sailor said: Try https:hollandamerica.com/en_US/deals/black-friday.html Thank you, but I am trying to find an unrelated "Private Fare" option for a possible future cruise, rather than the Cyber Sale option. 1 Link to comment Share on other sites More sharing options...
westcoastcruiser Posted December 1, 2019 #60 Share Posted December 1, 2019 Even though it took over one hour, was worth it. Got free gratuities added to our 3 booked cruises and prices dropped on two of the cruises so got those cost savings plus kept earlier perks! Christmas came early for us! 1 1 Link to comment Share on other sites More sharing options...
DaveOKC Posted December 1, 2019 Author #61 Share Posted December 1, 2019 On 11/29/2019 at 7:07 PM, PSR said: Thank you, but I am trying to find an unrelated "Private Fare" option for a possible future cruise, rather than the Cyber Sale option. Private fares are addressed to specifc people. My wife got one, but I was not able to use it (unless traveling with her), so it is very restrictive. Link to comment Share on other sites More sharing options...
MisterBill99 Posted December 1, 2019 #62 Share Posted December 1, 2019 (edited) 4 minutes ago, DaveOKC said: Private fares are addressed to specifc people. My wife got one, but I was not able to use it (unless traveling with her), so it is very restrictive. Except that our mailings are addressed to both of us, but only show up on one account (originally my wife's, now mine). And someone else reported the same thing. Actually, MANY people reported it in the thread I created a while ago to discuss the situation. I'm not sure what HAL would do if there was a situation like yours and only one of us wanted to book but it was not showing up on the account even though we had a mailing with both names. Meanwhile either the private fare on the cruise I booked expired or there is something wrong with the HAL system because I am not seeing it today. I know they are limited time offers, and the price I had seen was supposed to expire a week and a half ago, but stayed and then went down by $100 (also showing as a private fare). Edited December 1, 2019 by MisterBill99 Link to comment Share on other sites More sharing options...
DaveOKC Posted December 1, 2019 Author #63 Share Posted December 1, 2019 On 11/29/2019 at 2:29 PM, Taters said: It was explained to me by my PCC that once you have a HAL cruised booked, they no longer send promotional emails. You can opt back in, however, by calling the Mariner Society and telling them that you'd like to continue to receive these emails. That's what I did. 😊 Not true = I have two cruises booked and during the past week we have received TWO different mailings from HAL announcing Private Sales. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted December 1, 2019 #64 Share Posted December 1, 2019 On 11/29/2019 at 4:17 PM, MisterBill99 said: Exactly! I was getting the mailings and not finding them when I checked online (however, my TA found it when entering both of our Mariner numbers). Then I decided to create an account for my wife and lo and behold I saw the offers. So I complained to HAL and they had someone look into it and arranged for my account to see them, and now I do. However, whatever they did broke my wife's account and she no longer sees then. Not a big deal since I'm the one who looks. 4 minutes ago, MisterBill99 said: Except that our mailings are addressed to both of us, but only show up on one account (originally my wife's, now mine). Perhaps because you had them change it?^^ Maybe you could ask them to separate your mailings so you each get a heads up to different offers. You probably already get them separately; you’re just not receiving the notifications to know it. Link to comment Share on other sites More sharing options...
Caribbean Chris Posted December 1, 2019 #65 Share Posted December 1, 2019 13 hours ago, westcoastcruiser said: Even though it took over one hour, was worth it. Got free gratuities added to our 3 booked cruises and prices dropped on two of the cruises so got those cost savings plus kept earlier perks! Christmas came early for us! Wow! Good for you! Link to comment Share on other sites More sharing options...
MisterBill99 Posted December 1, 2019 #66 Share Posted December 1, 2019 (edited) 12 minutes ago, *Miss G* said: Perhaps because you had them change it?^^ Maybe you could ask them to separate your mailings so you each get a heads up to different offers. You probably already get them separately; you’re just not receiving the notifications to know it. I did not do anything related to the snail mailings, they have always arrived with both names. While it would be interesting to split them and each get our own (and possibly different), I really don't need more cruise mail. As I have previously mentioned I did contact them when the offers were not showing up on my account (but were on my wife's). They forwarded my note to someone and they "fixed" things so the offers now show up on my account but not on my wife's. Edited December 1, 2019 by MisterBill99 Link to comment Share on other sites More sharing options...
leerathje Posted December 1, 2019 #67 Share Posted December 1, 2019 Well, no private fare, no drop in prices, but have booked Mexican Riviera for February 29.....whoo hoo! just free grats, but haven't seen prices cheaper than this. Took the leap, and now the planning starts! 1 Link to comment Share on other sites More sharing options...
highscar Posted December 1, 2019 #68 Share Posted December 1, 2019 On 11/27/2019 at 1:18 AM, MisterBill99 said: Do you get Private Fare mailings/email in Canada? I get at least two or four a month. Link to comment Share on other sites More sharing options...
highscar Posted December 1, 2019 #69 Share Posted December 1, 2019 Just now, highscar said: I get at least two or four a month. Wish I was cruising right now. In the mist of a horrendous storm. Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted December 1, 2019 #70 Share Posted December 1, 2019 32 minutes ago, highscar said: Wish I was cruising right now. In the mist of a horrendous storm. Exciting! Are you able to post pictures? Link to comment Share on other sites More sharing options...
highscar Posted December 1, 2019 #71 Share Posted December 1, 2019 53 minutes ago, *Miss G* said: Exciting! Are you able to post pictures? I’ll try. My front then my back in witch I had 3 deer invite themselves for dinner. And I live in the city. 2 Link to comment Share on other sites More sharing options...
MisterBill99 Posted December 1, 2019 #72 Share Posted December 1, 2019 1 hour ago, highscar said: Wish I was cruising right now. In the mist of a horrendous storm. It's snowing here in NY as well. My wife asked why we weren't on a cruise. Link to comment Share on other sites More sharing options...
MisterBill99 Posted December 1, 2019 #73 Share Posted December 1, 2019 (edited) 2 hours ago, leerathje said: Well, no private fare, no drop in prices, but have booked Mexican Riviera for February 29.....whoo hoo! just free grats, but haven't seen prices cheaper than this. Took the leap, and now the planning starts! Interesting.. I actually do have a private fare on that one (did not see it on my wife's account, as usual). I guess I shouldn't have told you that :(. Anyway, at least you got free tips and I'm sure you'll have a great time! And I guess the private fare for my 1/2/20 sailing expired since I do not see it anymore and I now know that the private pricing is working. Edited December 1, 2019 by MisterBill99 Link to comment Share on other sites More sharing options...
Taters Posted December 1, 2019 #74 Share Posted December 1, 2019 2 hours ago, DaveOKC said: Not true = I have two cruises booked and during the past week we have received TWO different mailings from HAL announcing Private Sales. This is what was explained to me when I was not getting any more email promotions. Perhaps you were already opted in somehow. I do not appreciate being called a liar. Link to comment Share on other sites More sharing options...
MisterBill99 Posted December 1, 2019 #75 Share Posted December 1, 2019 (edited) 4 minutes ago, Taters said: This is what was explained to me when I was not getting any more email promotions. Perhaps you were already opted in somehow. I do not appreciate being called a liar. There is a big difference between being called a liar and being told that you are incorrect. And in your case, you may have been given incorrect information and were only passing it along. Customer service people often make things up to try to justify why something is occurring. Yesterday at CVS a $2 electronic coupon was not working and the manager told me it was because the item was only $1.99 and that was why it did not apply. I did not point out that the same coupon had tried to attach to a different $1.99 item a couple of days earlier (but I used a different coupon on it). Edited December 1, 2019 by MisterBill99 1 Link to comment Share on other sites More sharing options...
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