Email of Hotel Manager on Harmony

[pollyspockets]

I was hoping to get the contact info to specifically discuss an issue on our recent Harmony cruise. Is this possible?

Edited December 31, 2019 by pollyspockets

[BNBR]

Mbayley@rccl.com

Edited December 31, 2019 by BNBR

[FireEMT978]

44 minutes ago, pollyspockets said:

I was hoping to get the contact info to specifically discuss an issue on our recent Harmony cruise. Is this possible?

I'd LOVE to hear any of your thoughts regarding your Harmony cruise. I have yet to get ANY resolve, for our Halloween sailing on the Harmony. P.M. me if you like. We may have had some of the same issues. That was the ONLY cruise that I have ever been disappointed in.

[Ourusualbeach]

5 minutes ago, FireEMT978 said:

I'd LOVE to hear any of your thoughts regarding your Harmony cruise. I have yet to get ANY resolve, for our Halloween sailing on the Harmony. P.M. me if you like. We may have had some of the same issues. That was the ONLY cruise that I have ever been disappointed in.

PM is disabled. 

[not-enough-cruising]

22 minutes ago, Ourusualbeach said:

PM is disabled. 

You have to air all the dirty laundry in public.........we are waiting!!

[twangster]

For future reference you probably should have brought it to their attention while on board.   Post cruise it's much harder to engage anyone to address or resolve issues.

 

The surveys do get read, unload in there at a minimum.

[FireEMT978]

16 minutes ago, twangster said:

For future reference you probably should have brought it to their attention while on board.   Post cruise it's much harder to engage anyone to address or resolve issues.

 

The surveys do get read, unload in there at a minimum.

As for myself, I did fill out the survey, included my phone#, and I had it documented on board.

[pollyspockets]

14 hours ago, twangster said:

For future reference you probably should have brought it to their attention while on board.   Post cruise it's much harder to engage anyone to address or resolve issues.

 

The surveys do get read, unload in there at a minimum.

long story short, I need to clear up a misunderstanding that did not look favorably to my stateroom attendant when she actually did a fantastic job. 

[Barklee]

4 hours ago, pollyspockets said:

long story short, I need to clear up a misunderstanding that did not look favorably to my stateroom attendant when she actually did a fantastic job. 

E-mail your comments to:

carlosjimenez@rccl.com, ayera-rodriguez@rccl.com, and RoyalGuestRelations@rccl.com

 

I missed the deadline for my last cruise survey and wanted to give positive feedback on some cruise staff.  Although it was a "form letter" type response, they said they'd forward the comments to the ship.

Dec 23 at 6:34 PM

 

 

[Tracey]

2 hours ago, Barklee said:

E-mail your comments to:

carlosjimenez@rccl.com, ayera-rodriguez@rccl.com, and RoyalGuestRelations@rccl.com

 

I missed the deadline for my last cruise survey and wanted to give positive feedback on some cruise staff.  Although it was a "form letter" type response, they said they'd forward the comments to the ship.

 

Dec 23 at 6:34 PM

 

 

 

Oh that is good, I missed deadline as well!!