Problems checking in on line

[CruisinNana]

It's time to do the on line check in for my upcoming cruise. However,  I kept getting the following message: "We've got your info.  However, we're unable to bring up your account right now, so please try again later."  I tried again 2 hours later and still got the same message.  Is anyone else having this problem?

[Jim_Iain]

That's been a common problem reported in 2 or 3 threads this weeks.  

 

Try closing your browser and/or try a new browser.    Most reporting best results using Firefox.    In my case when I went to task manager I had a copy of my browser stuck open.   I killed the process and it worked.   Alternatively you can do a reboot.

[Luvcrusn]

Clear your cookies and cache on your computer. Open an InPrivate or Incognito window in whatever browser you want to use for check-in. I always use these when trying to do anything on the X website. It works much better. Good luck! You could also try using the X app for check-in.